1. Diane Williams
Email: Dia_ne2002@Yahoo.co.uk
Mobile: 07437595116
235 Loxley Close, Church Hill, Redditch, Worcs, B98 9JL
http://www.linkedin.com/in/DianeWilliams1505
Profile Summary:
Pro-active and conscientious EPA/Office Manager with over 20 years’ experience across a wide range
of industry sectors and disciplines:
• Professional, able to build credibility and trust with colleagues of all levels
• Strong organisational and planning skills
• Total loyalty/discretion
• Self-motivated, flexible and focused
• Strong office skills – Outlook/Word/Powerpoint/Excel/Concur/Sharepoint
• Works well under pressure
• Able to work autonomously or as part of a team without supervision
Key Attributes and Skills:
• Complex travel itineraries and visa processes
• Event Planning, Sourcing, Organisation and Management
• Experience of managing direct reports and telemarketing teams Recruitment, performance
monitoring, discipline and termination; Incentives and bonuses, lead generation; co-ordination
of marketing campaigns
• Hands on involvement in audit processes – Public and Private Sector
• Project Management Trouble Shooting
• Customer Complaint Handling – Ownership and resolution
• Research and analysis skills
• Provisioning specialist equipment to aid project resolution
• Security Checking and Induction of new staff across UK sites
• Board Drive Implementation
• Board Meeting scheduling; issuing action reminders; report submission scheduling; minuting
• Christmas Card Design and production
• Understanding of etiquette when dealing with Honours List Peers of the Realm
• Interview Coaching for school leavers
CAREER HISTORY:
Mar. 16 – Current: PA & Project Support Manager, ISS Facility Services
PA to the MD and line manager for Communications Manager and Facilities Management Manager.
Project Manager for BITC – Business in the Community, working with Hodge Hill Academy and Return
to Work, a programme enabling long-term unemployed back into the workplace.
Sept. 15 – Mar. 16: EA to the President of GKN Aerospace
• EA role supporting the President, and providing support, where needed to the Head of
Program Management, this included managing the Sharepoint site for Aerospace.
• Event organisation and administration.
CV 150602 DOC

2. Apr 15 – Sept 15: Calor UK Ltd
PA to the Operations Director – backfill position post shoulder operation for PA. Standard PA role,
retained to train recovering PA as Calor systems were new to her.
Project Support Manager for the HSE team compiling presentations and material for Safety Week
2015 and preparation for Safety Week 2016 to ensure more timely roll-out the following year.
Mar 14 – Feb 15: Oakland International Ltd
• EA to the MD – wide-ranging role in a family owned SME
• Secure drive creation for Strategic and Operations Boards papers and minutes
• Board timetable calendarised and alerts created for paper submission
• Project Management Trouble shooting – research and deployment of specialist equipment
Jun 13 – Mar 14: Hospira UK Ltd
• Provided PA cover for 4 directors: 1. Clinical 2. Pharmacovigilance 3. Regulatory 4. Quality
• Event Management – Internal and External UK and Europe, event size up to 400 attendees
• Audit administration management for pharmaceutical and healthcare industries
• Complex travel itineraries and visas covering up to 30 personnel across UK and EMEA
Nov 12 – Jun 13: NHS Health Education West Midlands
• PA to CEO (A CBE) and Chair of NHS Health Education West Midlands
• Audit administration management for pharmaceutical and healthcare industries
The above contractor roles fulfilled hub requirements for a central point of contact, able to deal with
a wide range of business, personal and personnel issues. The ability to “hit the ground running” was
essential.
Travel across Europe was required for the Hospira role as the Clinical Team meetings were rotated to
ensure onerous journeys were spread across the team.
Assignments arose due to a need to meet time critical deadlines, ongoing day-to-day business hung
on successful completion of audits, which were achieved within the specified time frames.
Jul. 08 – Nov. 12 EPA to Commercial Director & Group Brand Marketing Director, Halfords Limited
• Internal events on and off-site
• Foreign travel visas and itineraries for directorate and category teams
• Board report compilation and review; submission schedule and action reminders issued to
teams
• Diary management both day-to-day and longer term views to understand shifting business
requirements
• Dealing with confidential issues within the teams, ensuring appropriate actions were taken
where necessary.
• Dealt with emotional customer complaints directed to the Commercial Director
Sept. 04 – Jul. 08 PA/Administrator to HEDRA and Alexander Mann on the CSC Alliance
• Research and provision of wireless network
CV 150602 DOC

3. • Security checking and induction of new joiners across UK sites
• Equipment sourcing, administrating and issuing to new joiners
• Event venue sourcing and event management
• Entering hours worked by 70 colleagues into an internal CSC time management process.
Jun. 98 – Sept. 04 IBM Warwick, PA & Business Partner Manager
• PA to IBM Global Client Director to ICI
• Frequent travel bookings to US
• Organisation of 2 week ICI Group Board Visit to IBM USA sites including a meeting with Mr Lou
Gerstner, IBM's Global President at the time.
• Created and ran external event for Global Oil and Gas Industry buyers
• Business Partner Manager for IBM PLM CATIA (Product Lifecycle Management CADCAM
packages) agents and re-sellers
Jun. 95 – Jun. 98 SITEL and Sedgwick Noble Lowndes
• SITEL - Marketing Director Maternity Cover overseeing:
• Company name change and re-branding from Merit Direct to SITEL
• Liaising with graphic design company
• Rationalisation of Marketing Department expenditure against budget
• Organisation of name change celebrations; venue hire, catering and fireworks
• SEDGWICK NOBLE LOWNDES – PA to MD overseeing
• Day-to-day running of the entire office
• Invoice checking and cheque signing for subcontracted Doctors carrying out Occupational
Health checks across the board of companies registered for OH insurance
• Complete overhaul and archiving of the MD's office
Feb.92 - Jun. 95 AT&T ISTEL - PA to President of AT&T ISTEL
My creation of an on-boarding schedule for the new President lead to my selection as one of a core
team of 4 staff seconded to the creation and organisation of a $5m Pan-European Sales Conference.
This involved:
• 3 month secondment to Aldwych office during project set-up and
• 3 weeks in Club Med Village Opio where the event was held.
• Event attended by approximately 6,000 AT&T staff EMEA and US.
• Massive co-ordination of travel details; hotel accommodation; work-shop scheduling;
collection and correlation of event feedback;
• provision of manned project office; message-service.
Qualifications:
• RSA Personal Assistant’s Diploma
• 9 “O” Levels 2 “A” Levels 1 “AS” Level
• Non-certificated training courses relevant to businesses listed
CV 150602 DOC