The Software Delivery Leadership Forum (SDLF) is a series of open, online and interactive discussions focused on topics related to Agile, DevOps and Continuous Delivery. On Episode 2, we’ll discuss The Humans of DevOps. Our featured speaker will kick us off with a thirty minute presentation to review their recently published Upskilling research report with an emphasis on data collected in the European market. We’ll discuss the implications this data has on hiring, managing, and growing high performing teams. This will be followed by a live moderated forum discussion. Audience questions will be fielded by an expanded panel of thought leaders and practitioners, each of whom bring their own unique perspective and insights to the discussion.

1. © 2020 CloudBees, Inc. All Rights Reserved./ @cloudbees / #SDLF / #devops
The Software Delivery Leadership Forum (#SDLF)
is an open, online and interactive discussion on topics
related to Agile, DevOps and Continuous Delivery.
Welcome!

2. © 2020 CloudBees, Inc. All Rights Reserved./ @cloudbees / #SDLF / #devops
Today’s Topic
Whatever business you’re in, humans are at the heart of it.
In today’s fast changing world, what types of skills are most
in demand, and where can we invest to keep the Humans
of DevOps at the top of their game
Join the conversation! We’ll discuss:
1. Findings from 2019 EDOSR Survey; learn what
types of skills are most in demand
2. Pragmatic approaches to hiring and upskilling an
increasingly distributed team
3. Connecting IT with the Business to gain better
alignment via mutual understanding
1
3
2

3. © 2020 CloudBees, Inc. All Rights Reserved./ @cloudbees / #SDLF / #devops
Today’s Speaker

4. © 2020 CloudBees, Inc. All Rights Reserved./ @cloudbees / #SDLF / #devops
SDLF House Rules
Bee Engaged!
Ask your questions via online chat, and “vote up”
questions and answers you feel are most important!
Bee Respectful!
Public comments and questions can be seen by everyone.
Disrespectful attendees will be dismissed.

5. © 2020 CloudBees, Inc. All Rights Reserved./ @cloudbees / #SDLF / #devops
And now…
Featured Speaker!
Sit back, relax, and enjoy our

6. Essential Skills in
the New Decade
Eveline Oehrlich, Research Director,
DevOps Institute

7. About DevOps
Institute
DevOps Institute advances the human
elements of DevOps by equipping them with
Skills, Knowledge, Ideas and Learning (SKIL).
We develop, accredit and orchestrate SKIL
through certifications, research, learning
opportunities, events and community
connections.
Skills
nowledge
deas
earning
K
I
L
Join the FREE
DevOps Institute
Community
at
www.devopsinstitute.com

9. 52% say
DevOps
journey is
difficult.
33%
34%
33%
People
Process
Technology

10. The Global 2020 Race for DevOps Humans
52%
currently recruiting or
plan to within 12 month
17%
don’t know
13%
no plans for
recruiting
11%
completed
recruiting
cycle
7%
N/A
66%
currently recruiting or
plan to within 12 month
14%
don’t know
12%
no plans for
recruiting
12%
completed
recruiting
cycle
4%
N/A
The EMEA and UK 2020 Race for DevOps Humans
N=242
N=890

11. 37%
Don’t have a formal
upskilling program
28%
Have a formal
upskilling program
20%
Are currently developing
a formal upskilling program
10%
Don’t know
EMEA and UK Upskilling Programs in 2020
4%
N/A
N=152

12. The DevOps
Categories
Process Skills & Knowledge
Human Skills
Automation Skills
Functional Knowledge/Skills
Business Skills
Specific Automation Tools
Specific Certifications
14
29
23
36
67
61
68
11
22
20
35
65
58
64
0 10 20 30 40 50 60 70 80
Specific certifications
Specific automation tools
Business skills
Functional knowledge/skills
Automation skills
Human skills
Process skills and knowledge
EMEA & UK Global
% of respondents which choose this as must-have skill
N=152

13. Skill Categories Across
Organization Levels
Specific Certifications
Functional Knowledge
Specific Automation Tools
Business Skills
Human Skills
Automation Skills
Process Skills
Global

14. Top 10 Human Must-have Skills
% of respondents which choose this as must-have skill
The DevOps
Human Skills
The collaborative
DevOps
human.
48
54
56
56
68
70
75
78
81
88
43
48
50
55
58
66
71
74
79
86
0 10 20 30 40 50 60 70 80 90 100
LEADERSHIP
INCLUSIVENESS
EMPATHY
CREATIVITY
PERSONAL VALUE COMITMENT
FLEXIBILITY AND ADAPTABILITY
SHARING AND KNOWLEDGE TRANSFER
PROBLEM SOLVING
INTERPERSONAL SKILLS
COLLABORATION AND COOPERATION
EMEA Global
N=152

15. 15
The Collaborative DevOps
Human Shapes Culture
Critical Success Factors:
• Transformational servant leaders
(instead of directives)
• Learning (instead of mistake punishing)

16. Top 10 Functional Must-have Skills
% of respondents which choose this as must-have skill
The DevOps
Functional
Categories
The Hybrid
Product Team
25
28
31
31
31
32
45
50
52
52
21
21
29
31
23
28
45
49
51
52
0 10 20 30 40 50 60
DB SCHEMAS - SQL KNOWLEDGE
GRC
BC / DISASTER RECOVERY
TESTING KNOWLEDGE
NETWORK KNOWLEDGE
QUALITY ASSURANCE KNOWLEDGE
APP DEV AND DESIGN (SDLC)
IT INFRASTRUCTURE KNOWLEDGE
IT OPERATIONS
SECURITY PRACTICES
EMEA & UK Global
N=152

17. The Hybrid Product
Team(s) Is Key Pillar
Cross-functional, multi-skilled team
members (instead specialized
individuals)
Measured on customer value
delivered (instead of internal focus)

18. Top 10 Process and Framework
Must-have Skills
% of respondents which choose this as must-have skill
The DevOps
Process and
Framework
Categories
Process shapes
behavior.
28
28
28
35
39
39
42
51
52
52
29
22
23
30
44
32
47
50
45
53
0 10 20 30 40 50 60
EXPERIENCE WITHVALUE STREAM MAPPING
DESIGN THINKING
SRE
EXPERIENCE WITHTEST DRIVEN DEPLOYMENTCONCEPTS ANDMETHODS
SCRUM (BASIC OR ADVANCED)
EXPERIENCE WITHPERFORMANCE TUNING ANDMONITORING
AGILE (E.G. CSM/CSPD/CSD OR PSM/PSPO/PSD)
SOFTWAREDEVELOPMENT LIFE CYCLE
UNDERSTANDING OF PROCESS FLOW ANDANALYSIS
EXPERIENCE WITHSOURCE CONTROL MODELS AND PROCESSES
EMEA & UK Global
N=152

19. 19
Growth on Key Process And Framework Adoption:
Must-have Skills

20. Top 10 Technical Must-have Skills
% of respondents which choose this as must-have skill
The DevOps
Technical
Categories
…and technology
shapes behavior.16
17
17
18
28
28
31
41
63
69
16
10
18
15
28
21
28
43
63
70
0 10 20 30 40 50 60 70 80
BIG DATA BASIC KNOWLEDGE
SPECIFIC FRAMEWORKS(E.G. .NET,CSS, AJAX,SOA)
UX DESIGN
WORKING KNOWLEDGE WITHIN MOBILITY AND MOBILE ENVIRONMENT
MULTIPLE PROGRAMMING LANGUAGES
EXPERIENCE WITH UI,WEB AND MIDDLE TIER SERVICES
ANALYTICAL KNOWLEDGE
APIs
CLOUD PLATFORMAND CLOUD ENVIRONMENT
CI/CD TOOL CHAIN SKILLS
EMEA & UK Global
N=152

21. DevOps Humans Evolve in 2020 From T-shaped …

22. Breadth Of Knowledge
DepthOfKnowledge
…To E-shaped

23. People Make The Biggest Difference…
INDIVIDUALS
Multi SKILup yourself.
Challenge the organization to adapt.
LEADERS
Become a transformational servant leader.
Promote a new way of working.
Reward and incent change.
ORGANIZATIONS
Foster and reward learning.
Shift metrics towards value.

24. Download a copy of the full report from www.devopsinstitute.com

25. Register for free at: https://devopsinstitute.com/virtual-skilup-days/
May 21, 2020 – Enterprise Kubernetes
Thank you!

26. © 2020 CloudBees, Inc. All Rights Reserved./ @cloudbees / #SDLF / #devops © 2020 CloudBees, Inc. All Rights Reserved.
Panel Discussion

27. © 2020 CloudBees, Inc. All Rights Reserved./ @cloudbees / #SDLF / #devops
Our Panelists

28. © 2020 CloudBees, Inc. All Rights Reserved./ @cloudbees / #SDLF / #devops
UPSKILLING THE “HUMANS
OF DEVOPS” IN A COVID-19 WORLD

29. © 2020 CloudBees, Inc. All Rights Reserved./ @cloudbees / #SDLF / #devops
PRACTICAL APPROACHES TO TEAM UPSKILLING

30. © 2020 CloudBees, Inc. All Rights Reserved./ @cloudbees / #SDLF / #devops
GETTING BEYOND “TRIBAL KNOWLEDGE”

31. © 2020 CloudBees, Inc. All Rights Reserved./ @cloudbees / #SDLF / #devops
UPSKILLING BETWEEN THE GAPS:
CONNECTING BUSINESS TO DIGITAL VALUE DELIVERY

32. © 2020 CloudBees, Inc. All Rights Reserved./ @cloudbees / #SDLF / #devops

33. © 2020 CloudBees, Inc. All Rights Reserved./ @cloudbees / #SDLF / #devops
SUBMIT NOW
The SDLF is Going
“Un-Virtual?”*
(*er, maybe…. pending COVID-19)
Lead the conversation at
DevOps World, Las Vegas, September 21-24 2020
www.cloudbees.com/devops-world
Independent
Programming Chair
LEADERSHIP CFP OPEN NOW UNTIL MAY 22

34. © 2020 CloudBees, Inc. All Rights Reserved./ @cloudbees / #SDLF / #devops
FIN