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Creating a Collaborative Workplace Culture Webinar Series

To increase innovation and productivity, organizations recognize that they have to get better at creating more “collaborative cultures” to leverage the collective knowledge, expertise and experience from within. View the slides from Part 1 of the series: Is it time for a Chief Collaboration Officer? Listen to the recording today: http://bit.ly/1L1SFow

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Is it time for a Chief
Collaboration Officer - CCO ?
Peter Smit
Founder – Collabogence Inc.
September 25th, 2015
Cisco Confidential 2© 2013-2014 Cisco and/or its affiliates. All rights reserved.
Introduction
Polling
David Heather - CHRO Cisco Canada
David Coleman - Founder Collaborative Strategies Inc.
Summary
Q & A
Cisco Confidential 3© 2013-2014 Cisco and/or its affiliates. All rights reserved.
 From IT Manager to CIO
 Recent new arrivals:
 Chief Digital Officer
 Chief Engagement Officer
 The question for today?
Is it time for a Chief Collaboration Officer?
The evolution of new roles
Cisco Confidential 4© 2013-2014 Cisco and/or its affiliates. All rights reserved.
Who is here today?
(which functions are represented?)
69% ☐ Human Resources
2% ☐ Workplace Strategy
0% ☐ Corporate Real Estate
4% ☐ Workplace Strategy
17% ☐ Information Technology
8% ☐ Business Champion or other
Results
Cisco Confidential 5© 2013-2014 Cisco and/or its affiliates. All rights reserved.
What level of importance does improving
Collaboration have in your organization ?
Results
45% ☐ Critical – Corporate-wide initiative is in place or planned
37% ☐ Nice to Have - but left up to divisions or business units
16% ☐ Laissez-faire – up to individuals and teams to figure out
2% ☐ Not important at all – not on our radar
Cisco Confidential 6© 2013-2014 Cisco and/or its affiliates. All rights reserved.
What is currently preventing more / better collaboration?
Results
32% ☐ Our own culture - Lack of trust?
47% ☐ Lack of common vision and/or objectives
4% ☐ Space is not suitable
8% ☐ Wrong technology or the tech does not work
9% ☐ Lack of required skillset

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Creating a Collaborative Workplace Culture Webinar Series

  • 1. Is it time for a Chief Collaboration Officer - CCO ? Peter Smit Founder – Collabogence Inc. September 25th, 2015
  • 2. Cisco Confidential 2© 2013-2014 Cisco and/or its affiliates. All rights reserved. Introduction Polling David Heather - CHRO Cisco Canada David Coleman - Founder Collaborative Strategies Inc. Summary Q & A
  • 3. Cisco Confidential 3© 2013-2014 Cisco and/or its affiliates. All rights reserved.  From IT Manager to CIO  Recent new arrivals:  Chief Digital Officer  Chief Engagement Officer  The question for today? Is it time for a Chief Collaboration Officer? The evolution of new roles
  • 4. Cisco Confidential 4© 2013-2014 Cisco and/or its affiliates. All rights reserved. Who is here today? (which functions are represented?) 69% ☐ Human Resources 2% ☐ Workplace Strategy 0% ☐ Corporate Real Estate 4% ☐ Workplace Strategy 17% ☐ Information Technology 8% ☐ Business Champion or other Results
  • 5. Cisco Confidential 5© 2013-2014 Cisco and/or its affiliates. All rights reserved. What level of importance does improving Collaboration have in your organization ? Results 45% ☐ Critical – Corporate-wide initiative is in place or planned 37% ☐ Nice to Have - but left up to divisions or business units 16% ☐ Laissez-faire – up to individuals and teams to figure out 2% ☐ Not important at all – not on our radar
  • 6. Cisco Confidential 6© 2013-2014 Cisco and/or its affiliates. All rights reserved. What is currently preventing more / better collaboration? Results 32% ☐ Our own culture - Lack of trust? 47% ☐ Lack of common vision and/or objectives 4% ☐ Space is not suitable 8% ☐ Wrong technology or the tech does not work 9% ☐ Lack of required skillset
  • 7. Cisco Confidential 7© 2013-2014 Cisco and/or its affiliates. All rights reserved. Who currently “owns” Collaboration ? Results 7% ☐ CHRO - Human Resources 27% ☐ CEO – Chief Executive Officer 0% ☐ Head of Corporate Real Estate 6% ☐ CIO – Chief Information Officer 23% ☐ Do not know 37% ☐ Nobody
  • 8. David Heather Vice President, Human Resources, Cisco Canada Is it time for a Chief Collaboration Officer?
  • 9. Cisco Confidential 9© 2013-2014 Cisco and/or its affiliates. All rights reserved. Volatility Uncertainty Complexity Ambiguity V U C A The Case For Change Digitization Technology Enablers Disruptive Innovations Demographic Shifts1. 2. 3. 4.
  • 10. Cisco Confidential 10© 2013-2014 Cisco and/or its affiliates. All rights reserved. (Across 142 Countries) 87% of the workforce is disengaged A Workforce of the….. Source: Gallup Source: Fast Company Nearly 9 out of 10 employees Disengaged
  • 11. Cisco Confidential 11© 2013-2014 Cisco and/or its affiliates. All rights reserved. What is innovation? To innovate is to combine values That are not easily joined… Therefore scarce... Therefore profitable Successful leaders have the propensity and competence to help organizations and their teams reconcile dilemmas for better sustainable business performance
  • 12. Cisco Confidential 12© 2013-2014 Cisco and/or its affiliates. All rights reserved. What do you want the CCO to drive?  Recruitment  Rewards  Benefits  Retention  Increase productivity & efficiency  Merge physical & virtual communities  Drive sharing across the organization  Break down silos EngagementCulture
  • 13. CCO or CDO? David Coleman Chief Disruptive Officer, Collaborative Strategies, Inc. 9/25/15 Collaboration or Disruption, Which Is More Productive?
  • 14. Cisco Confidential 14© 2013-2014 Cisco and/or its affiliates. All rights reserved. “Multiple coordinated interactions occurring between two or more people that include the transfer of complex information for some common purpose or goal.”(most everything else is gossip!)
  • 15. Cisco Confidential 15© 2013-2014 Cisco and/or its affiliates. All rights reserved. Holistic Collaboration SPACE PEOPLE PROCESS TECHNOLOGY VIRTUAL TEAMS
  • 16. Cisco Confidential 16© 2013-2014 Cisco and/or its affiliates. All rights reserved. What is “Collaboration?” Collaboration Cooperation Coordination Communication Conversation Level of purpose or Goal Low High Level of Commitment HighLow
  • 17. Cisco Confidential 17© 2013-2014 Cisco and/or its affiliates. All rights reserved. Current Collaboration Technologies 2.5% 6.9% 7.4% 7.4% 9.6% 18.4% 21.7% 23.4% 25.0% 25.5% 27.5% 30.5% 37.1% 40.4% 44.2% 49.5% 53.6% 59.3% 69.0% 72.5% 86.0% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Virtual and 3D workspaces Process specific collaboration tools Mentoring and Coaching Other Virtual team space Blogging or microblogging In-app messaging SaaS – based tools and services Distributed project and task management Wikis Online community (internal) Training Collaborative corporate portals Google apps Social network Room-based video conferencing Collaborative content and document management Screen sharing Chat/IMSMS/Texting Desktop or Web-based video conferencing E-mail What collaboration tools or infrastructures have already been implemented? Resp.= 364
  • 18. Cisco Confidential 18© 2013-2014 Cisco and/or its affiliates. All rights reserved. 18 Changing Organizational Structures Core group > 100 includes:  Company Management  R&D Management  Operations Management  Marketing  Outsourced: Sales, IT, HR, Supply Chain A Network of Networks
  • 19. Cisco Confidential 19© 2013-2014 Cisco and/or its affiliates. All rights reserved.  Survey was done Spring 2015: 3 populations, 506 surveys  People on average work in 3-5 distributed/hybrid teams, no matter what sized company, or your role  43% work on 2-4 projects simultaneously,  1/3 of those surveyed had 2/3 of their projects working as part of a distributed team  By 2020 – 40% of the workforce will be freelancers (UpWork and IFTF)  Almost 52% felt their tools and infrastructures did not support distributed work  2/3 were not satisfied with their collaboration tools. Recent Research Results on Distributed Collaboration
  • 20. Cisco Confidential 20© 2013-2014 Cisco and/or its affiliates. All rights reserved. What are the Biggest Challenges in Distributed Collaboration? 51.9% who felt that their tools and infrastructure do not support distributed work. 51.9% 25.1% 31.3% 24.9% 25.7% 0 0 0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% What are the biggest challenges you face in distributed collaboration? (select all that apply) Tools and infrastructure Work at home/distance Time zones and different languages More face-to-face interactions We have no significant challenges
  • 21. Cisco Confidential 21© 2013-2014 Cisco and/or its affiliates. All rights reserved. What makes Collaboration Successful?  Get the best talent  Let them work the way they want to and where  Use technology to provide a common context, and messaging
  • 22. Cisco Confidential 22© 2013-2014 Cisco and/or its affiliates. All rights reserved.  Better collaboration has been on the CEO’s top 5 list for last decade  Today, collaboration is often at the project or team level  Is the role of the CCO to coordinate these efforts?  Is it the role of the CCO to create a collaborative strategy for the organization?  Why does everyone say they are “good collaborators” yet complain that collaboration is not working well?  Why are most organizations not willing to spend $ on collaboration (except for software, which is only 20% of the solution)? Why a CCO (Chief Collaboration Officer) Now?
  • 23. Cisco Confidential 23© 2013-2014 Cisco and/or its affiliates. All rights reserved.  CDO – Chief Disruptive Officer  Ask the tough questions  Challenge assumptions  Determine what the cultural challenges to collaboration might be?  Develop metrics to determine value  Determine where the organization is with collaboration (snapshot) TCEP  Look for processes that have “Collaborative Leverage”: “Collaborative Leverage occurs when you apply the Right tool, to the Right process, at the Right time, with the Right people”… getting a big win, can cut cycle time by up to 40% What does a CDO do?
  • 24. Cisco Confidential 24© 2013-2014 Cisco and/or its affiliates. All rights reserved.  The biggest challenges to collaboration are not technical, but behavioral  How to deal with the behavioral challenges of collaboration?  Don’t try to change the process (even if poor)  Don’t try to change culture (even if poor)  Optimize sub-tasks (plays), steps of collaborative behavior  Combine “plays” into a “playbook” for more leverage  In business you deal with multiple plays simultaneously!  Make it fun and engaging! “The Soft Stuff is the Hard Stuff”
  • 25. Is it time for a Chief Collaboration Officer - CCO ? Peter Smit Founder – Collabogence Inc. September 25th, 2015
  • 26. Cisco Confidential 26© 2013-2014 Cisco and/or its affiliates. All rights reserved. • Multi-stakeholder initiatives (in a very collaborative manner) Human Resources Bringing collaboration into performance metrics Organizational Learning and Development searching to help improve collaboration Corporate RE / Workplace Strategy Being pressured to shift “employee to desk ratio” from 1 to 1, to 1 to ?? Want “Collaboration” at the table and seeking measurement
  • 27. Cisco Confidential 27© 2013-2014 Cisco and/or its affiliates. All rights reserved. • The bases which need to be covered in pursuit of improved collaboration: By CCO (or these multi-stakeholder teams) Assessment and Analysis Business Case Information Governance & Access Technology tools Work configuration (including space) Org Learning & Development Social/ Community Measurement and adjustment
  • 28. Q & A Peter Smit - peter@collabogence.com David Heather - daheathe@cisco.com David Coleman – david@collaborativeshift.com Research project: Interested in knowing your “Collaborator Type”? Go to www.themindsuite.com and ender code: VSH476 (20 minute assessment – your profile will be sent to you upon completion of the research) September 25th, 2015