1. SHANU KUMAR
Contact: Epsilon
Shanukumar078@gmail.com Floors 8-10,HUB 1 Building of SEZ Towers,
Karle Town Centre, Nagavara, Bengaluru 560045
http://www.epsilon.com/ia/
Mob: 9480828010
Looking for Job Change in the field of Product Support, have set my objective is to serve my best to the organization,
grow professionally using consisting performance, explore new horizons and face new challenges with excellence.
PROFILE SUMMARY:
 Having 2 Years of total IT experience.
 Currently working as Production Analyst at ‘Epsilon.’ From March-2016 to present.
 Last worked as Engineer Operations– at ‘Onmobile Global Ltd.’ For 1 Year and 10 months.
 Having Key Skills in: Linux, MySQL/MariaDB, RDC manager, Apache, Zabbix, Jira.
TECHNICAL SKILLS:
 Operating System: - Linux & Windows with working experience in production servers.
 Database: - MySQL/MariaDB.
 Web Servers / Technology: - Apache.
 Tools & Utility: - RDC manager, Memcahed tool, Jira, Zabbix.
WORKING EXPERIENCE:
Currently at Epsilon, Bangalore
Client: JP Morgan & Chase, Collegeboard, Darden, Macys, DELL, P&G, Marriott, Capone,
Thomson River University, Pfizer. Team Size: 15
Project: Digital Marketing, Finance & insurance, Banking, e-Commerce, Hotel.
Platform: Linux/Unix, RDC manager, WinSQL, Jira.
Role & Responsibility:-
 Providing production support on Linux platform for multiple clients.
 Work as a technical SPOC for critical production issues and fixing it with the help of product development
team.
 Handling multiple servers for multiple clients and prepare reports on hourly basis.
 Troubleshoot and debug day to day issues associated with multiple servers in production environment.
 Executing queries on Database servers and retrieving data for reporting and revenue monitoring.
 Document all unknown major or minor issue finding on day to day work.
Last at OnMobile Global Limited, Bangalore
Client: BSNL. Team Size: 10
Project: Telecom Product, CRBT, IVR, WAP.
Platform: Linux / Windows, MariaDB/MySQL Server database, Apache, Zabbix, Jira.
Role & Responsibility:-
 Maintaining 50+ Linux and Windows Servers located all over India.
 Installing, Configuring, upgrading and fine tuning Java applications, Apache web servers, Tomcat application
servers and Linux operating systems in Production Environment.
 Providing L2 Support for production servers with critical applications. The main duties related with
deploying, growing and maintaining large scale networked systems with various customized global
applications.
 Deploying Java based custom applications on Tomcat Servers and troubleshooting issues on it and making
live.
 Installing, configuring and maintaining all the Database servers MySQL.

2.  Mainly Work as a technical SPOC for critical production issues and fixing it with the help of Product
development teams.
 Creating & deploying shell scripts to automate our day to day activities in production servers.
 Understand the customer problems/Issues and providing technical solution in timely manner.
 Solving day to day issues associated with multiple servers in production environment.
 Writing simple/complex SQL/MySQL queries on Database servers and retrieving data for reporting and
revenue monitoring.
 Providing Application and Production support on Linux platform.
 Release management and testing with client within specific service downtime.
EDUCATIONAL BACKGROUND:
 B.Tech with 74.10% Aggregate from Bharath University,Chennai in 2013.
 Higher Secondary School from D.A.V. Public School, C.B.S.E.Board, NewDelhi 12th
with PCM .
 High School from Sido Kanhu High School, C.B.S.E.Board, NewDelhi 10th
.
PERSONAL STRENGTH:
 Ability to work Under Pressure without fuss.
 Good Communication and Mail Writing skills.
 Understanding the people and getting along with them at work.
 Open minded to update and adopt changes in system.
 Interested in innovative and result oriented activities.
ACHIEVEMENT:
 Awarded for “Excellent performance” in the month of July 2015 in my team.
PERSONAL PROFILE:
 Date of Birth : 17/06/1990
 Sex : Male
 Nationality : Indian
 Marital Status : Single
 Languages Known : English, Hindi
 Permanent Address : Shanu Kumar
S/O: Mahendra Prasad Purbey, Vill. +Po: Dumka
Dist.: Dumka- 814101, (Jharkhand)
 Temporary Address : House No 810,13th
cross,16th
main,
Near mico layout police station, BTM 2nd
stage
Bangalore- 560076(Karnataka)
DECLARATION:
I hereby declare that all the particulars stated above are to the best of my knowledge and believe, true and fair.
For any misrepresentation or omission of fact, I shall be personally liable.
Date: -
Place: - Bangalore Shanu Kumar