1. DENISE BURKART-HAYNES
, 831 ANNA COURT, LAWRENCEVILLE, GEORGIA 30044 ( (404) 667.3534 : DENISEDHAYNES@GMAIL.COM
https://www.linkedin.com/in/denisedhaynes/ P a g e 1
Earlier Career Detail:
INTERCONTINENTAL HOTELS GROUP § ATLANTA, GA
Database Support Consultant Sep 1997 – May 1999
• Developed and maintained the Desktop 2 Project Database to the implementation and tracking of a 2000+ user
computer upgrade, including network, e-mail, hardware and software.
• Provided projected and actual budget figures, status, milestone and tasking reports, install scheduling, asset
tracking and comprehensive employee equipment and special needs information.
• Documented intranet processes using HTML.
• Provided database support for the user community, including application troubleshooting, data permissions
and recovery and ODBC connectivity issues to SQL, Redbrick, and Oracle servers.
• Liaised between users and developers regarding database application development projects.
• Served as a data location resource and provide feedback on database design enhancements needed for various
company databases.
• Trained co-workers on the usage of various database applications and query tools including Business Objects,
and MS Access. Provide departmental software training and support.
Franchise Information/Property Improvement Coordinator Sep 1993 – Sep 1997
• Developed and maintained the ‘PIP/Mod Database’ using MS Access to track the renovation status of all
company hotel properties worldwide.
• Provided property improvement and hotel quality reports and analysis based on the ‘PIP/Mod Database.’
• Consulted on the transition of the ‘PIP/Mod Database’ from MS Access to the DB2 mainframe.
• Provided feedback to upper management and IT regarding general company data storage and reporting needs.
• Queried company databases to provide analysis and reports regarding hotel and system statistics and
performance using Reflections/QMF (SQL) and MS Access. Audiences for this work include Senior Management
and the hotel community.
• Trained co-workers to use various database applications and query tools including Business Objects, MS
Access, Reflections/QMF and MS Query. Provide departmental software training and support.