1. OBJECTIVE
Dynamic, detail-oriented, and resourceful insurance and event management professional seeking a
full-time position in insurance industry.
PROFESSIONAL SUMMARY
Results oriented insurance industry professional with twenty years of experience working for a
professional services provider responsible for the management of the largest self-insured group
provider of Longshore benefits in the United States whose mission is to secure benefits payable under
the Longshore and Harbor Workers' Compensation Act.
EXPERIENCE
Signal Administration, Inc. a Charles Taylor Company, Dallas, Texas
Assistant Vice President, Marketing Coordination & Event Planning, June 2014 – Present
o Plan Winter and Summer meetings for members with over 450 attendees.
o Manage and negotiate contracts for meeting space, overnight accommodations, and
social events within pre-approved budget.
o Monitor spending while employing fiscal discipline.
o Assist Charles Taylor with meeting planning in North America.
Manager, Member Services, January 1996 – June 2014
o Supervised and trained Member Services Representatives to assure that inquiries from
brokers and Members including general membership issues, terms of entry, and
additional coverage are addressed correctly and timely.
o Developed and modified employment policies and procedures for the Member Services
o Recruited, interviewed, and selected employees for Member Services Department
o Addressed payroll issues
Sr. Member Service Representative, Member Services, January 1996 – September 2006
o Served as Administration Assistant to CEO and Vice President of Marketing.
o Managed sixty (60) workers’ compensation state act and eighty (80) Longshore and
Harbor Workers Compensation Act accounts.
o Served as Customer Service contact for brokers and customers.
o Prepared applications, quotations, invoices, endorsements, and certificates of insurance.
o Processed audits, renewals, and new accounts.
o Pursued financial statements, security, letters of credit, and outstanding premiums.
EDUCATION
Texas A&M University-Commerce, Commerce, Texas
PROFESSIONAL LICENSES
o Certified Marine Insurance Professional Designation
o Accredited Customer Service Representative
o Texas Property and Casualty License
Volunteer
o Texas Property and Casualty License
428 Hunter Creek Drive | Sunnyvale, Texas 75182
(214) 729-4680 | denisecbettis@sbcglobal.netDenise C. Bettis