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Headline Verdana Bold
Tech Trends 2017
The kinetic enterprise

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TechTrends2017
Thekinetic
enterprise

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Deloitte University Press | Tech Trends 2017Copyright © 2016 Deloitte Development LLC. All rights reserved. 3
IT unbounded
IT’s transformation to an open, agile, and cross-
disciplinary operating & delivery model including
exploration of the open talent market and new
relationships with vendors, incubators, and
academics.

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OPPORTUNITIES &
IMPACT
• IT is erasing boundaries with the
business and collaborating more on
business outcomes
• IT is leveraging DevOps and
autonomic platforms to overcome
traditional limitations of manual
workloads and disjointed teams
• IT is blurring the lines of its
ecosystem and changing how it
works with its supply chain
• IT is leveraging talent from multiple
sources and creating multi-skilled,
results-oriented teams
WHERE DO
YOU START?
• Earn business leaders’ trust
• De-emphasize IT’s traditional focus
as service provider to the business
• Liberate IT talent to focus on new
tasks
• Establish an innovation council
• Escape your echo chamber
Read the full chapter

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Dark analytics
Shining a light on data across three dimensions:
untapped data you already have; nontraditional
unstructured data such as video, audio, and
images; data in the deep web.

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OPPORTUNITIES &
IMPACT
• In this age of technology-driven
enlightenment, data is a competitive
currency—buried within raw
information are critical insights that,
once illuminated by analytics, can
inform decision making and help
chart new paths to the future
• The purpose of dark analytics is not
to catalog vast volumes of
unstructured data. Efforts that are
surgically precise in both intent and
scope often deliver the greatest value
WHERE DO
YOU START?
• Ask the right questions
• Look outside your organization to
supplement your data
• Augment data talent
• Explore advanced visualization tools
• View it as a business-driven effort
• Think broadly as you develop new
capabilities and strategies
Read the full chapter

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Machine intelligence
Machine learning, bots, and robotics solutions
augmenting and automating human tasks.
Machine intelligence represents the next chapter
in the advanced analytics journey.

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OPPORTUNITIES &
IMPACT
• An advanced analytical environment
makes it possible to tap into large
volumes of data to derive insights in
real-time
• Machine intelligence creates value
through cognitive automation, cognitive
insights, and cognitive engagement
• Today, workers amplify their
intelligence with cognitive tools,
allowing them to focus on improving
core operations, build new assets, and
drive better outcomes
WHERE DO
YOU START?
• Curate data and apply MI techniques in
an automated fashion
• Focus on bounded and purposeful issues
to deliver meaningful value
• Consider partnering with vendors willing
to co-invest in your efforts
• Cultivate, curate, and harness analytics
across the enterprise
Read the full chapter

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Mixed reality
Augmented reality and virtual reality combined
with the Internet of Things: sensors and
connected devices that help build a more
integrated and extended digital and physical
landscape.

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OPPORTUNITIES &
IMPACT
• The goal of mixed reality is to create
entirely new paradigms for communication
and collaboration— offering companies a
chance to move “beyond the glass” and
reimagine user engagement
• Mixed reality use cases and patterns have
emerged in several key areas: training
education & learning; operations;
communication & collaboration; marketing
& customer service; and shopping
WHERE DO
YOU START?
• Experience mixed reality’s many possibilities
firsthand
• Start with how something could or should be
done, not with existing processes or
interactions
• Don’t dismiss MR as yet another shiny object
• Focus investments in areas that offer
potential today, but designed with a loosely-
coupled architecture
• Encourage collaboration between operating
technology and information technology
Read the full chapter

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Inevitable architecture
Modernizing infrastructure through
containerization, standards, and autonomics.
These initiatives are part of an emerging trend
that some see as inevitable: the standardization
of a flexible architecture model that drives
efficiency, reduces hardware and labor costs, and
foundationally supports speed, flexibility, and
rapid outcomes.

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IMPACT &
OPPORTUNITY
• Companies can’t ignore the impact
that technical debt, heavy
customization, and inadequate
scalability have on the bottom line
• Emphasizing speed over efficiency
upends decades of processes and
controls that can often slow progress
and discourage experimentation
• Elements of inevitable architecture,
when combined, make it possible to
move from managing instances to
managing outcomes
WHERE DO
YOU START?
• Establish your own principles &
priorities to guide IA efforts
• Take stock of who is doing
what—and why
• Move from silos to business
enablement
• CIO, heal thyself—become a
change agent for your own
department
Read the full chapter

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Everything-as-a-service
It is time for businesses to start thinking about
their products, offerings and processes as a
collection of services. This new vision can help
streamline IT operations, save costs, and
potentially generate new revenue streams.

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OPPORTUNITIES &
IMPACT
• XaaS casts core modernization in a new
light: What was a technical process of
overhauling legacy systems becomes an
effort to create greater efficiencies and to
engage customers, employees, and
business partners in new ways
• Deploying APIs on top of legacy systems
can help extend the reach of existing
services and, potentially, enable new
revenue streams
• XaaS provides CIOs and business leaders
with an opportunity to reenvision their
strategies and goals
WHERE DO
YOU START?
• Reimagine current offerings
as services
• Take small steps around the edges to begin
transitioning to a services-based platform
• The Five Rs (replatform, revitalize,
remediate, replace, and retrench)
• Acquire different skillsets, specifically those
relevant to a XaaS environment & culture
• Shore up your foundation
Read the full chapter

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Blockchain: Trust economy
Blockchain is assuming a new role as a
'gatekeeper' for digital assets, identities, and
smart contracts. Business and government are
beginning to explore opportunities to selectively
share composite digital identities with others not
only to help establish trust but to exchange
assets safely and efficiently and to proffer digital
contracts.

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OPPORTUNITIES &
IMPACT
• Person-to-person transactions do not turn
on traditional trust mechanisms like credit
ratings; They rely on each party’s
reputation and digital identity —the
elements of which may soon be stored and
managed in a blockchain
• In the trust economy individuals and
organizations can use blockchain to store
digital records, exchange digital assets,
and execute smart contracts
• Blockchain is not a cure-all for the
challenges of establishing and maintaining
trust, but the time is now to begin
exploring the technology
WHERE DO
YOU START?
• Develop a blockchain strategy
• Understand the fundamental mechanics and
maturity of blockchain—and what elements
are necessary for exploration
• Identify scenarios that are not a good fit for
blockchain
• Explore opportunities to develop a consortium
• Focus on realistic, actionable, and bounded
scenarios
Read the full chapter

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Exponentials watch list
Though business applications for synthetic
biology, advanced energy storage, quantum
computing, and nanotechnologies may seem
light-years away, forward-thinking CIOs are
already exploring these emerging topics and the
potential impact on their businesses.

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OPPORTUNITIES &
IMPACT
• Four exponential forces are being
propelled by significant investment
and research across the public and
private sectors: nano-engineered
materials, energy storage, synthetic
biology, and quantum optimization
• Some if not all may disrupt industries
in 24 months or more, but relevant
capabilities and applications emerging
now—there can be competitive
opportunities for early adoption
• The can be implications for the way
you work, for your customers, and for
your market position
WHERE DO
YOU START?
• Build hypotheses on the potential
applications based on sensing and
research
• Explore the “state of the possible” and
convene on the “state of the practical”
• Experiment and prototype for prioritized
business cases
• Be programmatic and disciplined when
taking a product to production
Read the full chapter

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Copyright © 2017 Deloitte Development LLC. All rights reserved.