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The hospital of the future

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How digital technologies can change hospitals globally: https://www2.deloitte.com/us/en/pages/life-sciences-and-health-care/articles/global-digital-hospital-of-the-future.html?icid=target-homepage-promo-lshc-digital-hospital

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The hospital of the future

  1. 1. The hospital of the future How digital technologies can change hospitals globally
  2. 2. Copyright © 2017 Deloitte Development LLC. All rights reserved. 2 The hospital of the future may look quite different than the hospital of today. Rapidly-evolving technologies, along with demographic and economic changes, are expected to alter hospitals worldwide. To learn what the hospital of the future may look like, the Deloitte Center for Health Solutions conducted a crowdsourcing simulation with 33 experts from across the globe including health care CXOs, physician and nurse leaders, public policy leaders, technologists, and futurists. The crowdsourcing simulation identified five use cases for the design of digital hospitals globally in 10 years, which are outlined in this deck.
  3. 3. Copyright © 2017 Deloitte Development LLC. All rights reserved. 3 Refined care delivery Clinical command centers What is it? Benefits? “Air traffic control” - like command centers Provides real-time data to manage patient capacity and other operational processes Analytics, machine learning, and artificial intelligence Patient harm can be predicted and suggested interventions fed to caregivers
  4. 4. Copyright © 2017 Deloitte Development LLC. All rights reserved. 4 Refined care delivery Personal and portable care What is it? Benefits? 3-D printing, robotics, nanotechnology, genetic coding, and therapeutic options More personalized and accessible patient care Small and portable devices and equipment Patient harm can be predicted and suggested interventions fed to caregivers
  5. 5. Copyright © 2017 Deloitte Development LLC. All rights reserved. 5 Cloud-based, interoperable electronic health records (EHRs) What is it? Benefits? AI and EHRs populated by interoperable data from different sources Process efficiencies and improved decision-making necessary to boost quality Cognitive analytics Sort through and find the most important personalized data points Big data Secured on the cloud Refined care delivery
  6. 6. Copyright © 2017 Deloitte Development LLC. All rights reserved. 6 Digital and AI technologies • Simplifying admission, discharge, and other processes What is it? Benefits? Digital technology Improve the patient experience by providing real-time access to medical knowledge AI Reduce processes and redundancies for patients Reduce amount of forms patients need to fill out, or data that needs to be provided Digital patient experience
  7. 7. Copyright © 2017 Deloitte Development LLC. All rights reserved. 7 Intelligent staff recruitment and scheduling What is it? Benefits? Cognitive analytics and RPA Automate the candidate-selection process for hospital recruitment Acuity-based staffing analytics Study patient data and requirements to match patients with the appropriate staffing competencies Enhance talent development
  8. 8. Copyright © 2017 Deloitte Development LLC. All rights reserved. 8 Virtual learning and development What is it? Benefits? Training/virtual reality Help surgeons map out their surgeries before conducting them Share footage of actual surgeries with students and colleagues Increase specialized expertise available to a larger audience, which can be particularly important when geography and costs are factors Enhance talent development
  9. 9. Copyright © 2017 Deloitte Development LLC. All rights reserved. 9 Automation and robotics for care and ancillary services What is it? Benefits? Robotics to automate hospital ancillary and back-office services Generate considerable cost and time efficiencies, and improve reliability Reduce burdens on nurses Operational efficiencies through technology
  10. 10. Copyright © 2017 Deloitte Development LLC. All rights reserved. 10 Blockchain and secure contracting through next-gen technologies What is it? Benefits? Data interoperability Help health information exchanges (HIEs) alleviate security concerns Supply chain management Create efficiencies and improve safety across the supply chain for planning, purchasing, and tracking inventory of goods Trace the process via a blockchain ledger over a peer-to-peer network Revenue cycle management Improve the validity and efficiency of the hospital revenue cycle Eliminate the need for intermediaries between providers, insurers, and customers Reduce administrative costs and automate calculations that are now done manually Operational efficiencies through technology
  11. 11. Copyright © 2017 Deloitte Development LLC. All rights reserved. 11 Hospitals will likely have prosocial designs for patient and staff well-being What is it? Benefits? Customized patient rooms Promote good physical, spiritual, and mental health, and contribute to quicker patient recovery Smart, ergonomic premises Reduce patient anxiety and expedite healing Modular lighting and noise management Improve the patient experience, particularly in terms of mood and perception of pain Reduce noise to lessen sleep disruption, stress Healing and well-being designs
  12. 12. Copyright © 2017 Deloitte Development LLC. All rights reserved. 12 Many hospitals will focus on safety and security—by design What is it? Benefits? Tagged patient wristbands and employee and visitor badges with RFID tags Allow appropriate levels of access Reduce patient anxiety and expedite healing Security cameras monitored by AI—using facial recognition and empathic expression detection Identify dangerous situations as, or even before, they occur Healing and well-being designs
  13. 13. Copyright © 2017 Deloitte Development LLC. All rights reserved. 13 Building a digital hospital of the future can require investments in people, technology, processes, and premises. In the short term, hospital leadership may not see immediate returns on these investments. In the longer term, however—as digital technologies improve care delivery, create operational efficiencies, and enhance patient and staff experience—the return result can be in higher quality care, improved operational efficiencies and increased patient satisfaction.
  14. 14. Copyright © 2017 Deloitte Development LLC. All rights reserved. 14 Learn more To read the full report, as well as strategies to prepare for the hospital of the future, please visit www.deloitte.com/us/global-hospital-of-the-future To learn more about the Deloitte Center for Health Solutions, its projects and events, please visit: www.deloitte.com/centerforhealthsolutions @DeloitteHealth www.blogs.deloitte.com/centerforhealthsolutions/ Randolph Gordon, MD MPH Managing Director Deloitte Consulting LLP ragordon@deloitte.com Marc Perlman Managing Director Deloitte Consulting LLP mperlman@deloitte.com Maulesh Shukla, MBA Assistant Manager Deloitte Center for Health Solutions Deloitte Services LP mshukla@deloitte.com
  15. 15. About Deloitte Center for Health Solutions The source for health care insights: The Deloitte Center for Health Solutions (DCHS) is the research division of Deloitte LLP’s Life Sciences and Health Care practice. The goal of DCHS is to inform stakeholders across the health care system about emerging trends, challenges, and opportunities. Using primary research and rigorous analysis, and providing unique perspectives, DCHS seeks to be a trusted source for relevant, timely, and reliable insights. To learn more about the Deloitte Center for Health Solutions and our research, please visit www.deloitte.com/centerforhealthsolutions. This publication contains general information only and Deloitte is not, by means of this publication, rendering accounting, business, financial, investment, legal, tax, or other professional advice or services. This publication is not a substitute for such professional advice or services, nor should it be used as a basis for any decision or action that may affect your business. Before making any decision or taking any action that may affect your business, you should consult a qualified professional advisor. Deloitte shall not be responsible for any loss sustained by any person who relies on this publication. About Deloitte Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. In the United States, Deloitte refers to one or more of the US member firms of DTTL, their related entities that operate using the “Deloitte” name in the United States and their respective affiliates. Certain services may not be available to attest clients under the rules and regulations of public accounting. Please see www. deloitte.com/about to learn more about our global network of member firms. Copyright © 2017 Deloitte Development LLC. All rights reserved.

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