1. Deborah A. Rinaldo
deborahrinaldo@gmail.com
(772) 985-2135
EDUCATION
Clayton High School
Clayton, NJ
High School Diploma (2000)
Keiser University
Port St. Lucie, FL
Bachelor's Degree (2014)
Health Services Management
GPA: 3.8
Phi Theta Kappa Honor Society
WORK EXPERIENCE
Rev Inc.
07/2015 – current
Transcription
Fort Pierce, FL
-Transcribe medical, academic and legal transcripts
-Work under no supervision
-Complete all tasks on time
-Maintain above average quality scores
MAXIMUS
04/2011 – 07/2015
Management - Lead Counselor of Eligibility and Enrollment
Fort Pierce, FL
Medicaid, SCHIP, CMS
-Eligibility specialist for Georgia's State Children's Health Insurance Program
-Managed a large team of representatives
-Insurance verification
-Worked closely with CMS and Medicaid
-Communicated daily with doctor's offices and pharmacies
-Developed SOP's and trained new and current employees
-Lead business meetings
-Reporting/logistics
-Managed employees schedules and times

2. Elliott Merrill Property Management
Front Office/Property Management/Housekeeping
04/2008 - 04/2010
Vero Beach, FL
-Office Manager for 100 unit condo association
-Assisted and verified contractor information
-Addressed resident questions and concerns
-Organized board meetings
-Provided immaculate housekeeping for the common areas
Teletech
Customer Service Representative/Tech Support
04/2005 - 02/2008
Fort Pierce, FL
-Provided technical support for a major brand cell phone carrier
-Added/removed applications
-Issued credits
-Processed payments
-Addresses billing concerns
Convergys
Assistant to HR/Customer Service Representative
04/2004 - 04/2005
Fort Pierce, FL
-Practiced strict confidentiality
-Insurance verification
-Assisted pharmacies and doctor's offices with the new enrollment of Medicare Part D
-Assisted Medicare Part D participants with using their coverage
-Promoted to HR
-Assisted in the hiring process
-Organized company meetings
-Scheduled travel
-Event planning
-General office tasks including ordering supplies
Wipe Out Pest & Termites
Appointment Scheduler
06/2003 - 04/2004
Fort Pierce, FL
-Placed outbound phone calls to residents to set up termite inspections on their homes
-Scheduling
-Time management
-General Office tasks
-Customer Service
-Sales