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Emergency & Disaster Management for SME's
- 1. Poseidon or Neptune Lessons on Disaster Management David Nixon Director, Advisor & Entrepreneur MBA, MEBA, BE.Sc, GAICD, FAIM
- 2. • Poison Oysters • Rescue Rescue Rescue • Sinking Feeling • No water to drink • Don’t drink that water • The Principles • What can we learn?
- 3. Australia’s Authority On Unleashing Growth Barriers For SMEs Poison Oysters 1998 Lesson 1: Support the team until the job is done David Nixon Assistant Water & Sewerage Engineer
- 4. Australia’s Authority On Unleashing Growth Barriers For SMEs Rescue Rescue Rescue 2005 Lesson 2: A leader needs to step back in order to manage David Nixon Superintendent Surf Life Saving Lower North Coast
- 5. Australia’s Authority On Unleashing Growth Barriers For SMEs A Sinking Feeling 2007 Lesson 3: Plan, Train, Review, Repeat Lesson 4: The Captain is the last man off
- 6. Australia’s Authority On Unleashing Growth Barriers For SMEs No Water to Drink 2008 • South East Queensland Drought • $9B spent on new infrastructure • Serve usage restrictions • 5 years without significant rain • Three months off Doomsday • Lesson 5: Plan early, plan often, review continuously • Lesson 6: May need more than one plan David Nixon Manager Lord Mayors Drought Taskforce David Nixon General Manager KBR – Delivered $3B Drought projects
- 7. Australia’s Authority On Unleashing Growth Barriers For SMEs Don’t Drink the Water 2015 Lesson 7: Be open, transparent and bring everyone along the journey Lesson 8: Shareholder trust is a must and can only be gained before David Nixon Chief Operating Officer
- 8. Incident and Emergency Management Plans – Companies STEP ACTIONS RESPONSIBILITY Tools 1. Identify and Categorise an Incident Recognise an incident based on its impact to the business, assessing: - Environment - WHS - Public Health/Community - Supply/Services - Reputation - Compliance and Legal - Business Continuity Categorise the incident type Assess the incident based on the potential for it to escalate. Group Manager Executive Manager Incident Categorisation - Appendix A Incident Response & Escalation Option - Appendix B 2. Declaring an Incident Declare the incident and notify stakeholders: - General Manager & Executive Team - Group Managers & Coordinators / Site Controllers as required - External Stakeholder (depending on Incident type) Executive Manager of function or Executive Manager as default Key Management Contact List- Appendix C 3. Command and Control Establish control actions to determine incident leadership and to exercise control over the event. Appoint Incident Controller and nominate Incident Control Point as defined by pre incident planning arrangements. Establish EMT and stand-up ECC (depending on Incident type). Appoint other Duty Officers Commence Incident Log., Issue initial SITREP upon appointment of Incident Controller. Executive Manager of function or Executive Manager as default in conjunction with Executive Incident Controller Approved Incident Controller List -Appendix D Roles & Responsibilities - Appendix E SITREP - Appendix F Stakeholder Identification – Appendix G Incident Log - Appendix H 4. Manage the Incident Develop an Initial Incident Action Plan – objectives, strategies and key tasks Communicate initial objectives to all stakeholders for a response operation. Implement relevant plans and SOPs. Mobilise appropriate response resources and equipment. Undertaken Four Step Process after initial action plan enacted Conduct regular briefings for EMT and key stakeholders Establish teleconference schedule for regulators and informational stakeholders. Implement communication plan and strategy. Issue regular SITREPS to key internal and external stakeholders. Review and monitor effectiveness of response. Maintain incident records. Conduct handover briefings at site changeovers, for prolonged incidents, deploy 24/7 shift Escalate incident as/if required. Incident Controller Support Coordinators Incident Action Plan - Appendix I Response Checklist for Support Coordinator - Appendix J - List of Response Procedures - Appendix K Internal Contact Lists - Appendix L External Contact List – Appendix M Four Step Process - Appendix N Good Practise Guides - Appendix O Crime Scene Guides - Appendix P Communication Plan – Appendix Q List of Schemes and Sites in Volume 2 - Appendix R 5. Incident Recovery Appoint a Recovery Coordinator. Implement demobilisation of response resources. Restore operations to normal. Appoint Damage Assessment Team (DAT). Incident Controller Recovery Coordinator David Nixon Consultant
- 9. 1. Have a Plan! • Any plan • 1 page risk plan • Business Continuality Plan for key risks (IT and other) 2. Know who is in charge • And who is in charge when they are off 3. Practice it • Talk about it regularly (anyhow you can) • Any team meeting should have a lessons learnt component (Safety Moment, Excellence Moment) 4. It might not be your company! • It might be part of your supply chain • It might be your location eg floods 5. Be open, be honest, be transparent, get help So what can SME’s Learn?
- 10. Australia’s Authority On Unleashing Growth Barriers For SMEs Poseidon or Neptune? I seem to have upset the Water Gods
- 11. DAVID P. NIXON Australia’s Authority On Unleashing Growth Barriers For SMEs For Business Owners Who Have A Passion And Vision For Business Growth