Cover Letter

1. To Whom It May Concern:
I bring over 20 years of IT help desk and management experience in trouble shooting, maintaining,
supporting, and training.
I am capable of mitigating the technical impact of system problems in order to keep the flow of business
continuing.
I am a teamplayer and consider my ability to listen, translate and implement ideas from all key people into
good solutions, as an asset.
I am fair at meeting timeline expectations and or project deadlines.
The one flaw I have is I will not give up trying to resolve an issue. As such I am working on the ability to bring
in outside assistance when the problem is too big for me to solve alone.
I am capable of seeing the big picture.
Project Highlights:
Initiated, planned and coordinated enterprise rollout of Office 365, including cost projections and timeline.
Initiated, planned, and coordinated enterprise printer replacements, including contract negotiations, cost,
and timeline.
Leadership:
While at Direct TV, I was a team lead. I managed 10 technical support agents. We were able to exceed team
SLA metrics and mitigateagent rollover.
While at MCI World Com, I was a team liaison, responsible for coordinating project goals assigned by
management to the Dev Ops team. We were primarily responsible for technical conversion of Unix based
information to windows.
Summary:
Overall, I like to balance life, fun and work so that I can bring the best possible attitude to work each day.
I am looking for long term commitment, reasonable opportunity and a chance to make a difference.
Thank you for the opportunity to apply for this position.