Service overview of DTL Creative's data improvement services.

1. Making a Difference.
Creating Change.
Data Improvement
Services

2. WORKING IN PARTNERSHIP.
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Making a Difference.
Creating Change.

3. Making a Difference.
Creating Change.
PURPOSE.
We want to bring the fourth industrial
revolution to social housing.
Technology is now at the heart of the sector and the
promise of Industry 4.0 is to enable us to be more
efficient and nimbler in how we deliver value, by
using data more effectively. There is already lots of
data - digital and non-digital - available and used
within the sector. This will only grow as new
technology including AI, IoT and machine learning
continues to become more widely adopted.​
We want to help raise the data management and
quality standards in the sector, to better meet the
needs of customers, communities and stakeholders,
today and in the future.

4. Making a Difference.
Creating Change.
SOCIAL HOUSING WHITE PAPER.
The future of housing is about people. We want to enable
your organisation to embrace the 2020 Social Housing
White Paper by letting data do the groundwork so you
can focus on the people side of things.
The seven pillars of the white paper are:
1. To be safe in your home;
2. To know how your landlord is performing;
3. To have your complaints dealt with promptly and fairly;
4. To be treated with respect, backed by a strong consumer regulator
for tenants;
5. To have your voice heard by your landlord;
6. To have a good quality home and neighbourhood to live in; and
7. To be supported to take your first step to home ownership.
Source: www.housing.org.uk

5. Making a Difference.
Creating Change.
IMPROVING YOUR DATA.
X-analytics
Publishable, robust
interactive dashboards
Drivers of outcomes analysis
Drivers of tenant
satisfaction
Cost benefit trade-
off of tenant
satisfaction
Complaints-diagnostics,
root cause and optimal
mitigation actions
Cost benefit trade-off of
tenant satisfaction
Predictive void
management
Root cause analysis of
anti-social behaviour
Predictive and
prescriptive asset
management
Better homes &
neighbourhoods
Treating
people fairly
Being
accountable
& compliant
Figure 1: ‘Transformation Through Data’ Wheel

6. OUR SERVICE.
We deliver value through the following four key service pillars:
Consultancy
People-centric,
transparent and
no-nonsense
advice and
support for those
serious about
improving their
data management
and use.
Engineering
The plumbers who
get data in the
right shape and
right place for the
scientists to work
on and then
automate the
solutions
Science
Combining
quantitative and
qualitative
research methods
and approaches to
design and
implementation to
achieve holistic
success.
Visualisation
The art of making
sure that your
data isn’t just
interesting, but
that it’s useful and
gets used by your
decision makers.
Making a Difference.
Creating Change.

7. HOW WE DO IT.
Data Capability Assessment
We start our engagements with a 2-day Data
Capability Assessment. This involves interviews with
key stakeholders, and an assessment against our list of
core data capabilities.
At the end of the assessment, you will be presented
with a senior management-level summary report,
which includes:
 Your score versus our core data capabilities and in
the context of the social housing white paper pillars;
 Key verbatim insights from stakeholders regarding
data culture and performance; and
 Recommended areas on which to focus your
attention.
Making a Difference.
Creating Change.
Figure 2: Capability Assessment Toolkit
Technology
Performance
Standards
Customer
satisfaction
Evidence led
decision making
Compliance
Data Foundations
Staff and Operating Model
Basic Customer
Understanding
Customer Contact
Delivery

8. HOW WE DO IT.
Cut-Once-Sprint
Following the Data Capability Assessment, we will
progress to a Cut-Once-Sprint. This process involves us
taking some of your data, within a pre-agreed scope,
and analysing it thoroughly against our data quality
criteria.
This analysis allows us to then provide a summary of
your data quality, including a list of recommended
actions, quick-wins and a short to medium-term data
improvement plan.
After completing the Cut-Once-Sprint, we would work
with you to agree further individual data improvement
projects, to help you to achieve your data improvement
plan objectives.
Making a Difference.
Creating Change.
CUT ONCE SPRINT
DELIVERABLES
Assessment of
data and tech
landscape
Skeleton solution
design including
architecture
Initial
prioritisation of
challenges and
use cases
Sprint plan with
outline
deliverables

9. Contact
Dr Gaby Wolferink
Head of Data Services
07761 31 77 06
Gaby.wolferink@dtl-creative.co.uk
www.dtl-creative.co.uk
Making a Difference.
Creating Change.