The document introduces D.I.A.L.O.G., an instrument that measures organizational effectiveness and alignment using Baldrige Award criteria. It does this through an anonymous survey of employee perceptions across various categories like leadership, strategic planning, and customer focus. The survey data is presented at the overall organizational level and can also be broken down by department, level, and used to identify areas for improvement through interviews. The goal of D.I.A.L.O.G is to help organizations better measure, manage, and enhance their performance.

1. Measuring Organizational Effectiveness Through

5. Model of Alignment

6. Malcolm Baldrige Quality Award

10. Data is Presented for the entire Organization

11. Overall Data for Company Measurement, Analysis, and Knowledge Strategic Planning Customer and Market Focus Workforce Focus Process Management Leadership Overall Responses Results

12. Data is Presented for Up to Four Departmental Groups

13. Data Reported by Departments LEADERSHIP STRATEGIC PLANNING CUSTOMER and MARKET FOCUS Administration Marketing and Sales Operations Customer Service Administration Marketing and Sales Operations Customer Service Administration Marketing and Sales Operations Customer Service MEASUREMENT, ANALYSIS, and KNOWLEDGE Administration Marketing and Sales Operations Customer Service WORKFORCE FOCUS Administration Marketing and Sales Operations Customer Service PROCESS MANAGEMENT Administration Marketing and Sales Operations Customer Service RESULTS Administration Marketing and Sales Operations Customer Service

14. Data is Presented for Up to Four Levels within the Organization

15. Data Reported by Level CUSTOMER and MARKET FOCUS Senior Mgmt Middle Mgmt Supervisors Employees LEADERSHIP STRATEGIC PLANNING Senior Mgmt Middle Mgmt Supervisors Employees Senior Mgmt Middle Mgmt Supervisors Employees MEASUREMENT, ANALYSIS, and KNOWLEDGE Senior Mgmt Middle Mgmt Supervisors Employees WORKFORCE FOCUS Senior Mgmt Middle Mgmt Supervisors Employees PROCESS MANAGEMENT Senior Mgmt Middle Mgmt Supervisors Employees RESULTS Senior Mgmt Middle Mgmt Supervisors Employees

16. Data is Supported With Individual Interviews

17. D.I.AL.O.G. D ata I ndicating the AL ignment of O rganizational G oals

18. D.I.AL.O.G. D ata I ndicating the AL ignment of O rganizational G oals

19. D.I.AL.O.G. D ata I ndicating the AL ignment of O rganizational G oals

20. D.I.AL.O.G. D ata I ndicating the AL ignment of O rganizational G oals

21. D.I.AL.O.G. D ata I ndicating the AL ignment of O rganizational G oals