Everyone talks about IT business processes, but it seems like there is a quite some confusion regarding them. On this session, we will talk about IT business processes in Stada IT Solutions, an healthcare organization. First, we will tell you how our data team used to work two and a half years ago, when I joined the company, how we are organized now and all the problems we have met during our improvement journey, and what our future work will be.

1. IT business processes
within healthcare
organization
By Sofija Milunov

2. • A pharmaceutical company.
• Corporation with over 50 affiliates world wide.
• Global Business Intelligence & Analytics team’s purpose is Bringing Data to the People!
Who is Stada Group?

3. 3

4. • EDUCATION
Master of Science (M.Sc.) in Intelligent Interactive Systems,
Artificial Intelligence, Universitat Pompeu Fabra, Barcelona,
Spain.
• EXPERTISE & INTERESTS
Data Management, Project Management.
I talk about data value, data visualization, project management
& data management.
I am passionate about helping people and organizations to
understand, work with data and connecting with like-minded
people.
Sofija Milunov
Business Intelligence Developer
Global Data Factory Team
Sofija.Milunov@StadaITSolutions.com
Milunov.Sofija@gmail.com
https://www.linkedin.com/in/sofijamilunov/
Who am I?

5. Today's Agenda
Data team’s improvement journey.
What was the data team like 2 and a half years ago?
Future work.
1
2
3
4 Any questions?

6. What was the data team like
2 and a half years ago?
1

7. Organization
• No ticketing system – communication thru emails & Teams.
• Team structure.
What was the data team like 2 and a half years
ago?
System Architecture
• Database: SQL Sever on premise.
• ETL tool: SSIS & Alteryx on premise.
• Visualization tool: Tableau on premise & Power BI PRO.

8. Data team’s improvement journey.
2

9. Organization – Main challenges.
• Unclear overall data storage concept across systems with redundancies.
• Missing data catalogue, data not easily consumed.
• Diverse set of visualization technologies without dedicated focus.
• Missing design visualization guidelines, dashboard templates, best practices.
• Undefined roles and responsibilities within the Data team.
Data team’s improvement journey.

10. Organization – Agile @ Data team.
Data team’s improvement journey.

11. Organization – ONE IT ticketing system.
Data team’s improvement journey.

12. Organization – How to request the data?
Data team’s improvement journey.

13. Organization – What happens after the data request is sent?
Data team’s improvement journey.

14. Organization – There are 3 delivery models to support business with analytics @ Stada.
Data team’s improvement journey.

15. Organization – Building analytics community.
We have created Snowflake Data For Lunch, Alteryx User Group, Tableau Tuesday & Power Wednesday sessions.
• Monthly sessions.
• Share the knowledge, information, tips & tricks and news.
• Ask questions.
• Increase general awareness of each other’s work.
• We have build Teams user groups for Snowflake, Alteryx, Tableau & Power BI.
Data team’s improvement journey.

16. Organization – Team structure, roles & responsibilities.
• We have reorganized the data team.
• We have defined who the platform leads are, their responsibilities, who deals with 1st level of support tickets.
• We have introduced architecture & analytical board.
Data team’s improvement journey.
Global Business Intelligence & Analytics
Business Intelligence Data Factory
Data Analytics Platforms &
Architecture

17. System Architecture.
• Database: Snowflake.
• ETL tools: Azure Data Factory, Qlik Replicate.
• Self service tools: Alteryx on Azure cloud, Tableau on Azure cloud, Power BI Premium.
Data team’s improvement journey.

18. Summary.
Do things one step at a time!
Data team’s improvement journey.

19. Future work.
3

20. Future work.
• Data Products.
• Data Catalogue.
• Row-Level Security.
• Dashboard templates & visualization guidelines.

21. Any questions?
4

22. Thank You!
Any questions, please? 