Daniel Whelan has over 20 years of experience in water operations management. He is currently the Network Service Support Manager and Senior Network Technician at Anglian Water Services, where he oversees a £2.3M budget and supervises 14 technicians. He has a breadth of experience in data entry, maintenance planning, infrastructure analysis, and network technician roles. He holds qualifications in leadership and management, water operations management, and health and safety.

1. PAGE 1 - CV – Daniel Whelan
Curriculum Vitae
Name: Daniel Lee Whelan
Address: 45 Matlock Drive, Lincoln, Lincolnshire, LN6 8PR.
Telephone: 07736 085004
E-Mail: dwhelan1979@virginmedia.com
Nationality: British
Date Of Birth: 10th
June 1979
SECTION 1 - CURRENT EMPLOYMENT DETAILS:
Apr ’11 to Present – Network Service Support Manager / Senior Network
Technician - Anglian Water Services Ltd.
Responsible for assisting the local Network Manager in the day to day running of
all repair and maintenance activities on the water distribution network covered by
a £2.3m operational budget across parts of Lincolnshire and Nottinghamshire and
the supervision and management of 14 customer facing Network Technicians.
Responsible for overseeing complex and large scale capital works in operational
area and for ensuring resources are managed to allow timely delivery of capital
projects.
Responsible for difficult and complicated customer complaint resolution and for
mentoring and improving the customer service skills of all 14 technicians. This
requires constant performance monitoring and active management.
Responsible for carrying out on site water quality, health and safety and work
quality audits on front line dig teams.
Responsible for liaising directly with our repair and maintenance contractors to
ensure timely and efficient repairs to all leaks in the driest region in the UK to
ensure protection of water resources.
Responsible for communicating all company procedures and operational changes
to all members of staff and ensuring that an auditable process of briefings is
carried out.
Responsible for close liaison with leakage targeting team to highlight areas of
increased leakage and prioritise leakage detection work.
Responsible for continual auditing of front line processes and working practices to
promote health and safety at work and a “make it safe make it home” attitude.
Responsible for ensuring that the water regulations are enforced proactively with
all customers to minimise leakage on private water supply pipes.
Responsible for promoting a sustainable waste management process within the
team to minimise wastage, increase recycling and reduce the company’s carbon
footprint.
In 2013/14 whilst still overseeing my day job above I also completed my Senior
Technician’s Licence To Operate, ILM Level 3 Certificate in Leadership &
Management and a TAQA City & Guilds Assessors Aware. In 2015 I have also
completed a 6 month secondment as a Duty Manager in the Operational
Management Centre.

2. PAGE 2 - CV – Daniel Whelan
SECTION 2 - PREVIOUS EMPLOYMENT HISTORY:
Jul ’97 – Oct ’97 Admin Assistant - Anglian Water Services Ltd
Duties included photocopying, filing, maintenance of printers, faxes and
photocopiers, post collection, letter writing, taking minutes of meetings, ordering
office supplies.
Mar ’98 – Jan ’99 Data Entry Clerk - Anglian Water Services Ltd
Working for the water maintenance team, inputting record sheets of maintenance
activities carried out on water mains, also responsible for developing new access
database for administration of PPM work.
Jan ’99 – Apr ’00 PPM Technician - Anglian Water Services Ltd
Duties included planning preventative maintenance on water mains throughout
Lincolnshire, also responsible for carrying out site health and safety audits and for
monitoring maintenance capital expenditure budgets.
Apr ’00 – Apr ‘05 Infrastructure Analyst - Anglian Water Services Ltd
Mains Responsibilities included authoring of Impact Plans for Lincolnshire Water
and monitoring day to day operational work to ensure that any possible
problems / conflicts are avoided.
Other duties include assisting operational managers with data analysis, helping to
collate asset data for PPM discolouration reviews etc. Use of telemetry equipment
required to monitor reservoirs, treatment works and pumps stations etc.
Whilst in post as Infrastructure Analyst I gained a six month secondment to
Strategic Science to oversee the AMP4 PAH sampling programme within
Lincolnshire and Ruthamford.
Apr ’05 – Apr ‘11 Network Technician - Anglian Water Services Ltd
Working as part of a small team, responsible for the day to day running of the
distribution network. Duties include carrying out maintenance work, planned and
emergency valve operations, dealing with customers and contractors, authoring
and execution of impact plans etc. This job requires an ability to prioritise
workloads and make on-the-spot decisions. There is also a requirement to
participate in a standby rota.

3. PAGE 3 - CV – Daniel Whelan
SECTION 3 – EDUCATION:
Sep ’90 – Jul ’95 Branston School
Station Road, Branston, Lincoln
GCSE SINGLE SCIENCE = B
GCSE DOUBLE SCIENCE = B
GCSE MATHEMATICS = C
GCSE ENGLISH = C
GCSE DESIGN & TECHNOLOGY = C
GCSE PHYSICAL EDUCATION = C
GCSE HUMANITIES = C
GCSE PHOTOGRAPHY = D
GCSE FRENCH = D
GCSE LITERATURE = E
Sep ’95 – Jul ’97 Branston Community College
Station Road, Branston, Lincoln
ADVANCED GNVQ (Level 3) IN LEISURE & TOURISM
Apr ’01 – Apr ’03 Cardonald College
(vocational) Glasgow, Scotland
HNC IN WATER OPERATIONS MANAGEMENT
2013/14 Institute of Leadership & Management
(vocational) LEVEL 3 CERTIFICATE IN LEADERSHIP & MANAGEMENT
2013/14 TAQA CITY & GUILDS ASSESSOR QUALIFICATION
(vocational)
2013/14 SENIOR TECHNICIAN’S LICENCE TO OPERATE (LTO)
(vocational)
Other Professional Training:
- City & Guilds Licence To Operate Water Networks
- IOSH (Health & Safety)
- EU skills register national water hygiene scheme
- Gnet digital mapping training
- Water services risk assessment training
- Manual handling
- Fit for the future
- Loneworker safety systems
- Water quality and sampling training
- Valve operations training
- WRAS BPEC Water Supply (Water Fittings) Regulations 1999
- New Roads & Street Works Supervisor
- On-site Emergency Chlorination
- Networks upskilling
- “Face of” customer service training
- ARTS2000 telemetry training
- SAP – MAU, ALM005 Updating Text, ALM029 Read Only Customer, ALM034
Capital Schemes, ALM039 DG3 Data Input, CRM001 Bulletin Board Read
Only, CTC Connect To Capital, CAP120 General, CTP Connect To
Procurement, PRC180/240 Requisitioning & Receipt.

4. PAGE 4 - CV – Daniel Whelan
SECTION 4 – REFERENCES:
James Vinter (professional reference) – Network Service Manager - Anglian
Water Services Ltd.
Tel: 07710608722.
Paul Laughton (professional reference) – Network Service Manager - Anglian
Water Services Ltd.
Tel: 07710 650883