This document provides business greeting dos and don'ts. It advises to use formal language like "yes", "no", and "goodbye" rather than informal terms. Smile naturally and make eye contact when speaking to others. Use formal titles like "Mr." or "Ms." until given permission otherwise, and don't comment on people's appearance to avoid topics that are too personal.

1. Business Greetings Do’s and Don’ts
 Don’t say…
 ‘yeah’ for ‘yes’
 ‘nope’ for ‘no’
 ‘bye bye’ for ‘goodbye’
◇i These are childish and not polite in business.
 Don’t forget to smile in a natural way.
 Don’t look away nor look down when talking to someone.
 Don’t call a foreigner by their first name if they aren’t your friend.
◇i Don’t call Mark Smith, Mark. Call him Mr. Smith. However, if
he asks you to call him Mark, please do so.
 For women, do not call them Miss or Mrs. Use Ms. (/mz/)
◇i Whether they are married or not does not matter in business.
 Don’t mention people’s appearance.
ex. You are tall! You have blonde hair. - It is personal.