DMI helped a U.S. federal agency develop an enterprise mobile strategy to improve productivity, maintain security, and reduce costs. DMI conducted a pilot program using tablets to determine if they could replace laptops and desktops for certain roles. The pilot found that tablets could replace other devices and reduce overall IT costs. DMI also ensured the tablets were secure and could be supported operationally. The mobile strategy provided a plan to justify costs and rollout tablets across the agency while realizing economic benefits.

1. ENTERPRISE
MOBILE
STRATEGY
Improving Productivity and Maintaining Security while
Reducing Overall IT costs
DMI has helped several U.S. Federal Government agencies develop strategies, cost justifications
and deployment plans for secure enterprise mobility solutions. DMI’s unique data-driven approach
has shed light on a remarkable opportunity: for many organizations, enterprise mobility solutions
can improve customer satisfaction, enable workers to be more productive, AND lead to an overall
reduction in IT costs. This case outlines how some organizations can “have their cake and eat it
too,” when it comes to enterprise mobility.
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2. Improving Productivity and Maintaining Security, while Reducing Overall IT costs
Challenge: Harnessing the Power of Mobile Devices to
Benefit the Enterprise
When business unit leaders and employees begin demanding IT support for mobile devices, it can
be overwhelming to already overburdened IT organizations. The total cost of ownership (TCO) to
support an employee with a laptop or desktop PC can easily exceed $4,000 per year. To suggest
that employees now need yet another device with all the associated costs for hardware, software,
security, application development, migration and maintenance may seem unrealistic or flat out
impossible without significant additional IT funding.
But DMI has found that for many organizations, it’s possible to deploy mobile solutions while
actually reducing overall IT costs. One large U.S. civilian agency provides an excellent example:
The agency was looking to identify and pilot mobile solutions that:
Save money and improve efficiency
Provide security, manageability and usability
Offer quick wins that can be implemented rapidly
To validate the feasibility and economic value of introducing tablet PC devices into the enterprise
environment, the agency asked DMI to develop definitive answers to three key questions:
1. Is the tablet a viable alternative to laptops, desktops and other business user tools for
certain roles?
2. How do we make tablets secure?
3. Can the agency support tablets operationally in the enterprise?
Solution: DMI MOBILE STRATEGY
To develop reliable answers to the agency’s questions and create a go-forward strategy for mobile
technology deployment, DMI implemented a pilot program, using its Mobile Strategy process to
determine whether tablet PCs are a viable alternative to existing devices, if there is economic value
to the introduction and to establish a roadmap for the agency’s mobility strategy.
Pilot teams were established that were representative of the agency’s various lines of business
and staff offices and the functional roles within each.
Each team established its own set of business objectives and success criteria for use of the
tablet devices.
Multiple user categories were identified by profiling the tablet pilot users by work styles,
location requirements and specific business requirement.
Tablets were issued to hundreds of pilot participants across each of the pilot teams, and
participants used the tablets in normal work settings for a period of 1-2 months.
Following the pilot period, DMI conducted a quantitative survey and qualitative interviews of
pilot participants to develop answers and a go-forward strategy and roadmap for the agency,
and used its automated decision support tools to develop strategic recommendations and
implementation roadmaps
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3. Improving Productivity and Maintaining Security, while Reducing Overall IT costs
Findings:
Is the tablet a viable alternative to laptops, desktops and other business user tools for certain roles?
85% of pilot teams agreed that the tablet met their pilot business objectives and that the tablet is a
viable alternative to a laptop, desktop or other business user tool for certain roles. The quantitative
data from the survey indicates that users are willing to give up a laptop or other business user tool
in exchange for a tablet as shown in Chart 1.0 Survey Results—“What device could your tablet
replace.” Specifically, the survey showed that:
52% would replace a laptop
45% would replace a BlackBerry
65% would replace manuals, briefing materials, charts and/or maps
Using user survey data, DMI’s automated decision support tools were used to develop a set of
strategic recommendations and implementation roadmaps, complete with cost justification models
that demonstrated that tablet deployment in the enterprise could be accomplished while actually
reducing the agency’s overall IT costs.
Can we make mobile devices secure?
Applying a risk-based approach to securing the devices, personal identifiable information (PII),
and protecting agency information/data, DMI and our client performed an evaluation of the
security native to the device as well as additional infrastructure and tools that would be required to
establish the tablet as an agency supportable device.
During the pilot the team performed the following steps to ensure the security of pilot participants:
Applied signed and encrypted configuration utility profiles to establish minimum
security profiles
Configured all devices to enable data protection
Verified capability to remote wipe devices
Conducted extensive testing and validation of mobile data management solutions to:
Selectively wipe the device
Completely wipe the device
Securely deploy security and configuration policies to device
Implement application and data access controls
Verify that users could not change policies/profiles applied by the MDM
Verify the ability of the MDM to restrict access to non-supported applications and sites
Performed VPN testing to confirm functionality
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4. Improving Productivity and Maintaining Security, while Reducing Overall IT costs
As a result of testing, the team
determined the criticality of the MDM
solution in being able to provide the
necessary controls for the tablet and
other mobile form factors.
Can we support the tablet operationally in the enterprise?
Using the Aberdeen EMM lifecycle as a model, DMI identified the device lifecycle stages and areas
that potential organizations within the agency would operationally support. The Aberdeen Model is
a maturity model where growth in capabilities is established incrementally.
Impact
Implementation of the DMI Mobile Strategy Solution yielded several important benefits. The pilot:
Revealed that there is a clear, quantifiable economic value to be gained by introducing tablet
PCs, and provided economic cost justification for a large-scale roll out of the technology
Identified a series of incremental steps to be taken and tools to be implemented over time to
maximize the full economic potential of tablet use
Identified critical security risks and vulnerabilities and identified the technologies and
processes needed to adequately address them
Provided a clear technology roadmap for large scale tablet deployment
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5. Improving Productivity and Maintaining Security, while Reducing Overall IT costs
About DMI
DMI is a leading IT solutions and business strategy consulting firm. DMI provides services and
solutions in Strategic Consulting, Desktop Management, Network Management, Enterprise
Applications, and Cybersecurity. We are one of the fastest growing companies in the industry, with
over 500 employees and 50 civilian, defense, and intelligence agency clients. The hallmark of our
business is dedication to exceptional customer service and we’re proud of our Dunn and Bradstreet
Open Ratings quality and satisfaction rating of 94/100. Our record of repeat business is enviable by
any standard. DMI is headquartered in Bethesda MD, with satellite and project offices throughout
the world.
At DMI, we focus on “enterprise transformation”—the strategic application of innovation to create
newfound economies, efficiencies, savings, and value for our government and commercial clients
and their customers. We offer market-making thought leadership and the proven ability to deliver
solutions to the most vexing problems facing enterprises today.
We have a dedicated Innovation Office designed to seek and bring new concepts and technologies
to our clients. In the summer of 2011, we opened a state-of-the-art DMI Innovation Center in the
heart of Washington, D.C. At the DMI Innovation Center you can learn, experience, and get your
hands dirty with an increasing array of new technologies and solutions like many of those described
above. See secure mobility in action. Learn what’s possible with Trusted Computing. And soon,
experience the future of integrated, automated cybersecurity monitoring operations. You are
cordially invited.
For more information, contact DMI: Andy Musliner, Chief Technology & Innovation Officer,
amusliner@DMInc.com, 240.223.4809.
DMI
One Rock Spring Plaza
6550 Rock Spring Dr
Bethesda, MD 20817
DMInc.com
info@DMInc.com
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