1. DEEP CHAUDHARY
 deepchaudhary3670@yahoo.com
 +91-9650391618
Personal Information
Date of Birth: January 28,1992
Sex: Male
Nationality: Nepali
Marital Status: Un-married
Languages: English,Hindi
Hobbies: Reading,Exploring
Internet for new
technologies,makingsketches,
Playingfootball,Listeningall
sorts of music.
Permanent Address:
Lahan Nagar Palika,ward No.1,
Postal Code:56502
Distt-Siraha,Zone-Sagarmatha,
Nepal
TEMPORARY ADDRESS:
U-71/16, PHASE III,BEHIND CYBER TERRACE
BUILDING NO.5, GURGAON, HARYANA
PIN CODE - 122002
AREAS OF INTEREST
AVAYA VOICE DEVICES, CALL MANAGERS,
CMS, ASA, VOICE GATEWAYS &
GATEKEEPERS, NETWORKING, ROUTING &
SWITCHING.
Curriculum Vitae
Career Objective
To be a part of the organization that offers technicalas wellas
professionalgrowth, and to dedicate allmy skills towards my
work while being innovative and competitive to place myself at
the top.
Technical Skills and Key Responsibilities
 Knowledge of various AvayaMedia Gateways (G650,
G700) and Gatekeepers (S8300, S85000, S8700, S8730) of
different series.
 Experience of Cisco Voice GatekeeperS8500on Cisco
devices.
 Responsiblefor managing and monitoring AvayaS8730
server and G650 MediaGateway, CallServers E1/T1s,
coordinating with AGC Network and different service
providers like TATA,Reliance,Airtel, ATT, Verizon and BT
(British Telecom)across the world.
 Installation, configuration and managing of AES
(Application Enabled Server) server and CM (version 6.3).
 Managing and configuring PRI trunks, Vectors, VDN, Hunt
Group, Call Pick up Group, Bridging calls as per the
Customers’ requirements post approval.
 Troubleshooting IVR (Interactive Voice Response) issues.
 Worked on Avaya Gatekeepers, Avaya Gateways, IPSI,
CLAN, Voicemail System,and CMS.
 Managing TrunkGroup,Hunt Group, CDR (CallDetail
Record), Skills configured for Agents whoever getting calls
from Card Members all around.
 Configuring and Troubleshooting CMS application (16.3)
and creating of Supervisor’s IDs, adding Agent IDs in it and
taking Backup of CMS Servers(both Primary and
Secondary on daily basis) by changing tapes.
 Configuring and Troubleshooting problems related with
Analog,Digital as well as IP Phones (Like DHCP, VLAN,
Discovery, etc. issues).
 Monitoring CDR status (whether backup is in Progress or
not) and Alarms in PBX.

2. PROFESSIONAL EXPERIENCE AND ROLES
 Total experience-2yrs.
 Presently working as Avaya VoiceEngineer in AMERICAN EXPRESS INDIAPVTLTD, Gurgaon
on the payroll of PC Solutions PVT LTD sinceSeptember, 2013 and as a Trainee Engineer in
“InTarvoTechnologies Pvt. Ltd., Delhifor six months.
 Working at Amex Site with 24x7 Support VOC (Voice Operations Center)to manage and
monitor the Voice issues locally as wellas remotely.
 Responsiblefor raising CMR (ATT),creating scripts, review and taking approval fromchange
management teamand coordinating with various teams for successfulexecution of it.
 Troubleshooting and resolving allsorts of Network Voice Issues coordinating with AT&T
team. Also engageATTGCSC (Global CustomerService Center)if requires.
 Worked on devices Cisco IP Phone(7965) and Cisco Star (Conference) Phone during the
Project in Amex (American Express)for 2 months.
 Worked as a Technical Support Engineer and used to fixand resolve Desktop issues
 Avaya Aura Communication Manager 5.x,6.x·
 Avaya Aura Application Enablement Services 5.x,6.x·
 Avaya Modular Messaging 5.x·
 Avaya Aura Messaging 6.x·
 Avaya System& Session Manager 6.3
 Knowledge of UDP Call Flow, Partition in PBX.
 Managing Hard and Soft Extensions for AvayaIP, Star Phones, Digitaland Avaya Call
Masters in PBXs.
 Creation of New extensions, Mirroring extensions, providing extra features post approval.
 Fetching reports from CMS server, ASA(Avaya Site Administration) server, adding Groups,
providing Permissions to Supervisors.
 Resetting the Security Codes for alltypes of Extensions as well as for Agent IDs.
 Configuring Server Host address and troubleshooting Avayaone-XCommunicator and
Avaya Agent.
 Hands on experience in Configuration and implementation of new Call Center setup.
 Providing RCA (Root Cause Analysis) to user as per their requirements.
 Good knowledge over CCNA.
 Knowledge of OSI MODEL,DHCP, VLAN, VTP, DNS, RIP v1&2, EIGRP, OSPF, BGP.
 Good Skills in Networking and Computer Basics.
 Experience in Windows Platformand servers Windows 2003 and 2008 Servers.
 OutlookMail Configuration, Adding various group mail IDs.

3.  Used to handle End user’s call on MS Outlook, configuration of allbanking software like
Avaya 1X communicator, Citrix, IBM personal communication, SAS, SAP, Essbase
/Hyperion,Monarch, PC link, Auto Reporting Tool etc.
 Used a tool HP ServiceNow for CallLogging.
 Used HP tools like DW-WEB and Citrix for tickets updates and closure.
 Worked as a TraineeEngineer in “InTarvoTechnologies Pvt. Ltd., Delhifor sixmonths.
 Provided training on “IT-IMS” Platform, Networking and ServerLabs like giving permissions,
implementation of Tree, Group Policy, Creating and Managing of Domains/Workgroups,
NAT/PATtranslation and their Real– Time use.
Add on Certificate Courses cum Training
 Completed Certified CCSA and CCSE training fromNet Hub with 1 week training duration.
 One week (21 Nov, 2011 -25 Nov, 2011) Implant Training from BSNL (Bharat SancharNigam
Limited) on “Demonstration of signal processing in mobile communication”.
AcademicProfile
 B.E. (Electronics and Communication Engineering), 2013 with 80% from Vinayaka Mission
University, Chennai, Tamilnadu.
 Senior Secondary Examination (2009) with 61%fromCaribbean College, Kathmandu, Nepal.
 Higher Secondary Examination (2007) with 82% from Little Star English School, Lahan,
Nepal.
Key Skills
 Good Listener, Always keen to take responsibilities and play a managerial role.
 Good Problem Solving Approach.
Strengths
 Proactive, Sincere and Smart Working, Self-belief and always ready to learn.
 Ambitious and committed to excellence, and schedules, deadlines.
Declaration
I hereby declare that the given above information are true to the best of my knowledge and belief
and can be supported with reliable documents when needed.
Place:
Date: (Deep Chaudhary)