Updated information: Among other aspects, a large part of the focus for In Home Tennessee (IHT) is on increasing community collaboration on the work being done with children and families. As a part of In Home Tennessee, we recently surveyed the stakeholders taking part in the enhancement in our beginning regions to see how things are progressing. From the responses, our stakeholders feel positively about the IHT process overall and expressed that this work will increase the collaboration between the Department of Children's Services and our stakeholders. For more specific information from the survey, watch the presentation.
2. Purpose of In Home Tennessee’s Stakeholder Survey
The In Home Tennessee stakeholder survey is designed to answer three research
questions:
1.Have key stakeholders been engaged in the service array process?
This is measured by self-identification and participation in the survey.
2. Do key stakeholders show increased engagement between the baseline (starting
point) and post-implementation (after In Home Tennessee has rolled out in the
region)?
This is measured by comparison of the self-reported frequency of collaboration with
other stakeholders and the type of collaboration between early and follow up data
collection.
3. Which elements of collaboration predict stakeholder engagement?
The elements being measured are foundation, quality, benefits, drawbacks, and
general satisfaction with the service array process.
3. Methodology
• Surveys are distributed in two intervals to providers and DCS staff who
attended the region’s service array meeting.
• The first interval is an early survey distributed after the first service array
meeting.
• The second interval is a follow up survey 6 months after In Home
Tennessee has been implemented in the region.
• The following charts show comparison results of early data and follow
up data for Knox, South Central, East, TN Valley ,and Northwest.
4. Key Stakeholders Participating in In Home Tennessee (IHT)
Knox , South Central, East, TN Valley, Northwest regions represented
N = 176
Domestic Violence
2%
Charitable Foundation
2%
Legal & Law
Enforcement
3%
Food Resource
2%
Other
8%
Faith
3%
Transportation
1%
Mental Health &
Substance Abuse
21%
Health
10%
Child Advocacy
10%
NonProfit Business
17%
Private Business
10%
Educator
11%
The key stakeholder chart is the overall average percentage of the key providers who
completed the In Home Tennessee Stakeholder Survey for the regions listed.
5. Average % of Collaborative Partnerships
Since Last IHT Service Array Meeting
Knox, South Central, East, TN Valley, Northwest regions represented
90%
85%
80%
79%
70%
60%
50%
40%
30%
68%
63%
59% 62%
61%
58%
58%
50%
46%
53%
53%
47%
46%
40%
43%
37%
34%
37%
35%
30%
29%
20%
23%
24% 24%18%
23%
Follow up
18%
18%
10%
Early
24%
10%
8%
11%
12%
9%
9%
6%
9%
4%
0%
This chart compares the percentage of stakeholders who completed the IIHT
Stakeholder Survey from the first service array meeting in a region (early) and 6
months after the meeting (follow up).
6. Elements of Collaboration
Knox, South Central, East, TN Valley, Northwest regions represented
5
4
3
Early
Follow up
2
1
Foundation
Quality
Benefits
Drawbacks
Satisfaction
This chart reflects that overall respondents are satisfied with IHT’s purpose and
continue to find value in IHT’s foundation and quality. Also, respondents agree that
benefits outweigh drawbacks from participating and continuing in the IHT service
array process.
7. Frequency of Collaboration
Knox, South Central, East, TN Valley, Northwest regions represented
1.46
1.5
Coordinate legislation, policies, regulations, or guidelines across agencies
Design a comprehensive integrated service delivery system
1.6
1.77
1.9
1.8
Implement a comprehensive integrated service delivery system
1.8
1.79
Plan and conduct joint trainings across agencies
2
Coordinate service delivery policies across agencies
2.1
2.27
2.22
Attend interagency trainings
2.22
2.38
Creat interagency agreements for addressing co-occuring issues
follow up
2.4
2.42
Conduct joint planning
Early
2.44
2.54
Use interagency teams
2.42
2.47
Implement joint service delivery
2.66
2.66
Jointly Coordinate programs or service delivery
2.6
2.62
Participate in the same workgroups or committees
3.05
3.12
Share information or data
1
Never
2
1 or 2X a Year
3
Monthly
4
2 or 3X a Month
5
Weekly or More
This chart reflects an increased frequency of more complex collaborations between
early and follow up data.
8. Summary of Findings
• Overall, the community and regional perception of In Home Tennessee remains
positive.
• Collaboration between providers and DCS is increasing as a result of the In Home
Tennessee service array process.
• Stakeholders and DCS staff continue to see value in the purpose of In Home
Tennessee and indicate that it will improve collaborative work with the children
and families for whom we provide in-home services.
9. Questions? Feedback?
For more information about In Home Tennessee
overall, please check out our website at
http://tn.gov/youth/childsafety/inhometn.shtml.
Or, for specific questions or feedback about the
information contained here, please email us at
EI-DCS.In-Home-TN@tn.gov.
Editor's Notes
Have key stakeholders been engaged in the service array process? This is measured by self-identification and participation in a survey.The key stakeholder chart is the overall average percentage of the key providers who completed the In Home Tennessee Stakeholder Survey for the regions listed. The chart reflects that most providers represent nonprofit business and mental health and substance abuse service agencies. Although domestic violence services, and legal/law enforcement agencies appear to represent significantly low this could be a reflection of the fact that there is typically only one or two of these types of agencies in each region, which in turn, would have fewer people to respond to the survey. It appears there is more opportunity to increase collaboration with private businesses, health, and school systems.
This chart is an expansion of the first research question and compares the percentage of all stakeholders who have completed the In Home Tennessee Stakeholder Survey from the first service array meeting in a region (early) and 6 months after the meeting (follow up). The stakeholder survey is distributed to the community providers who attended the service array meeting in each region. In addition, the survey is distributed to the DCS regional staff. This chart reflects a high percentage of DCS employees completed the survey as compared to the different types of providers. This may be due to DCS being a larger agency with more employees responding to the survey as compared to other, smaller agencies. In addition, this chart reflects the overall percentage of collaborations increased, with 16 of 19 partner types between early data collection and follow up data collection.
Which elements of collaboration predict stakeholder engagement? The elements being measured are foundation, quality, benefits, drawbacks, and general satisfaction with the service array process. This chart reflects that overall respondents are satisfied with In Home Tennessee’s purpose and continue to find value in In Home Tennessee’s foundation and quality. In addition, respondents agree that the benefits outweigh any drawbacks from participating and continuing in the In Home Tennessee service array process.
Do key stakeholders show increased engagement between baseline (the starting point) and post-implementation of In Home Tennessee? This is measured by comparison of self-reported frequency of collaboration with other stakeholders and type of collaboration betweenearly and follow up data collection. This chart reflects that DCS collaborates with the community most frequently through sharing information or data, participating in workgroups or committees, and coordinating programs and service delivery. This chart reflects an increased frequency of more complex collaborations between early and follow up data.