1. AREAS OF EXPERTISE
Customer Recruitment
and Retention
Business Development
Staff Management
Visual Merchandising
New Product Launches
Creative Problem Solving
Scheduling and Staffing
Inventory Management
Retail Purchasing
CAREER STATEMENT
“The core of my management style
revolves around customer
satisfaction, because without our
customers, we are nothing. My
ability to recognize areas of
weakness in both processes and
staff, as well as my ability to
develop creative solutions that
address those weaknesses, creates
the perfect marriage to maximize
customer satisfaction.”
~Cynthia Reager
CYNTHIA REAGER
Sterling Heights, Michigan
586.838.0698
PERSONAL STATEMENT
I am an organized, ambitious, zealous individual whose passion for
the beauty industry has propelled me to leadership positions wherever
I have been. I have a proven record of maximizing retail sales by
providing excellent customer service, which has set me apart from my
peers.
I am currently searching for a management position and a career
advancement opportunity with a company that will challenge me
professionally, as well as encourage me to continue to develop my skill
set.
EXPERIENCE
Counter Manager: Nordstrom, October 2009- present
• Set and achieve personal sales goals while supporting the goals of the team
• Greet clientele in a timely, professional and engaging manner
• Build lasting relationships with clientele by contacting them to follow up on
purchases, suggest new products and invite them to upcoming events
• Build and maintain strong vendor relationships to maximize business results
• Manage scheduling and execution of vendor events and promotions
• Utilize written and verbal forms of communication to relay business
opportunities that include line performance, stock levels and team
motivation/recognition
• Maintain confidentiality of clientele information
• Perform daily department maintenance tasks including stock work, re-
merchandising, display, price markdowns, merchandise transfers and light
cleaning
Artist at Act II Salon, October 1999- present
• Educate clients in makeup application and skin care
• Perform hair cuts, styling, waxing, facials, and coloring according to client
preferences
• Maintain and expand clientele list through local promotions and solicitations
Minot Air Force Base Salon Manager, June 1995- 1998
• Maintain and constantly review client service standards
• Ensure salon cleanliness and maintenance
• Discipline and guide all members of staff to create a happy working atmosphere
for the benefit of staff and clients
• Communicate company policies and procedures, staff changes, future plans, and
feedback through all staff levels
• Order stock in accordance with guidelines, completing paperwork accurately
• Be responsible for controlling expenditures