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!!!Freemium!lecture!course!‘MBA!Essen3als’!Q282013!!!!!!!
!!Innova)e#+#Henry#Robben@HenryRobben!!#MBA!!!@crowdale_edu!!!!
Without you we’re an Ice cream truck
on a deserted street...(naar!Bruce!Springsteen)
Agenda
•Introduc)e#
•Course#‘MBA#Essen)als’#
•Innova)e#
+ Tien#innova)emythes
+ Innova)e#als#O2#van#marke)ng
+ Risico’s#nemen
+ Wie#is#je#klant?
+ Compe))ve#advantage
+ Technologie
+ Blijven#innoveren
•Crowdale.com#&#Survey
Wat#je#in#beeld#ziet
•#Slides
•#Video
•#Deelnemers#&#hoofdstukken
•#Chatvenster#/#vragen#stellen
•#Moderators
•#Tickertape
•#Polls
Poll##1:#Deelname
a. #1e#keer#
b. #2*5#keer#
c. #6*10#keer###
d. #10+#
Hoe#vaak#heb#je#al#aan#een#webinar#deelgenomen#
in#het#kader#van#een#opleiding#of#course?#
Course#‘MBA#Essen)als’
Steven&van&Belleghem&
Donderdag&30&mei
‘Conversa3on’
Annemieke&Roobeek&
Dinsdag&18&juni
‘Netwerken’
Jaap&Boonstra
Dinsdag&25&juni&
‘Veranderen’
Andre&de&Waal
Maandag&1&juli
‘HPO’s’
Simon&Meijlink
Dinsdag&11&juni&
‘Capital’
•#6x#live#webinars#van#1,5uur
•#Wekelijks#assigments#&#onderlinge#discussie
•#Bij#elk#webinar#een#boek#of#luister#CD
•#Kosten#bedragen#€595,+
•#Permanente#educa)e:#kor)ng#meerdere#courses!
Who#is…#@HenryRobben?
Course#‘MBA#Essen)als’
Annemieke&Roobeek&
Dinsdag&18&juni
‘Netwerken’
Jaap&Boonstra
Dinsdag&25&juni&
‘Veranderen’
Andre&de&Waal
Maandag&1&juli
‘HPO’s’
Simon&Meijlink
Dinsdag&11&juni&
‘Capital’
•#6x#live#webinars#van#1,5uur
•#Wekelijks#assigments#&#onderlinge#discussie
•#Bij#elk#webinar#een#boek#of#luister#CD
•#Kosten#bedragen#€595,+
•#Permanente#educa)e:#kor)ng#meerdere#courses!
10#Innova)emythes
Epiphany#(10)
• The(history(of(an(innova4on(is(clear.
The#history#is#clear#(9)
Good#ideas#are#hard#to#find#(8)
• There(is(a(method(for(innova4on.
There’s#a#method#for#it#(7)
People#♥#new#ideas#(6)#
The#lone#inventor#(5)
• The(best(ideas(win.
The#best#idea#wins#(4)
Problem#versus#Solu)on#(3)
Your!boss!knows!!more!about!innova3on!than!you.
Your#boss#knows#more#about#
innova)on#than#you#(2)
Innova)on#is#
always#good#(1)
Poll##2:#Innova)emythes
Tegen#welke#innova)emythe#ben#jij#aangelopen?#
a.(Ik(heb(nog(nooit(geinnoveerd,(dus(ben(nog(nooit(ergens(tegenaan(gelopen.
b.(Mijn(innova4e(was(een(doorslaand(succes:(geen(mythes(voor(mij.
c.(Mijn(baas(denkt(dat(hij(het(beter(weet.
d.(Ik(wacht(nog(al4jd(op(het(grote(idee.
e.((Ik(heb(een(fantas4sch(idee,(maar(niemand(zit(erop(te(wachten.
f.((Geen(van(bovenstaand.
“It’s all about the long term.”
The core of the
presentation
23
Innovation is the O2 of marketing
Marketing has only 1 function
Marketing works through competitive advantages
Competitive advantages are created by resources: assets, processes
It all comes down to your business model
What is marketing about?
Building Sustainable Business
Market Making
Market Hunting
Market Farming
Making
iPad sales cross
million mark
twice as fast as
original iPhone
“I do not know
what I use it
for, but I use it
all day long.”
Hunting
Farming
Building
Sustainable
Business.
Wat#versta#jij#
onder#innova)e?
Why do we need
products and services?
A state of felt
deprivation
A desired state:
fulfilment
Invoegen: FILMPJE UNDER ARMOUR INVOEGEN (zie dropbox)
Innovation is fulfilling a customer’s
unmet or insufficiently met needs.
Innovation is seeing what everybody sees,
but thinking what nobody is thinking
“It(is(casino(gambling,(where(part(of(the(game(is(to(choose(which(games(to(play,(as(well(
as(playing(them(with(skill.((We(can(imagine(the(top(figures(in(high(tech(F(the(Gateses(and(
Gerstners(and(Groves(of(their(industries(F(as(milling((in(a(large(casino.
Over(at(this(table,(a(game(is(star4ng(called(mul4media.((Over(at(that(one,(a(game(called(
Web(services.((In(the(corner(is(electronic(banking.(There(are(many(such(tables.((You(sit(at(
one.((…)
How(much(to(play?(you(ask.((Three(billion,(the(croupier(replies.((Who’ll(be(playing?((We(
won’t( know( un4l( they(show( up.( ( What( are( the( rules?( ( Those’ll( emerge( as( the( game(
unfolds.((What(are(my(odds(of(winning?((We(can’t(say.((Do(you(s4ll(want(to(play?”(
W.(Brian(Arthur(in(Harvard(Business(Review
Learning from High Tech
Jaruzelski, Loehr & Holman,
in: Strategy + Business, Winter 2011
Industry
35(mm(cameras
ATMs
Diapers
Personal(computers
Online(bookselling
Online(brokerage
VCRs
Copiers
CAT(scanners
Videogames
Opera4ng(systems
Pocket(calculators
Mainframes
Innovator(for(
the(Idea
Leica
DeLaRue
Chicopee(Mills((J&J)
Osborne/Apple
Charles(Stack
Net(Investor
Ampex
(Haloid)(Xerox
EMI
Magnavox/Atari
Digital(Research
Bowmar
Atanasoff's(ABC(Computer
Innovator(that
created(Mass(Market
Canon
IBM/NCR
P&G
IBM
Amazon
Schwab
JVC
Canon
GE
Nintendo
Microsod
TI
IBM
Markides#&#Geroski;#Tellis#&#Golder;#Schnaars
Markides#&#Geroski;#Tellis#&#Golder;#Schnaars
'Colonizer(Skills'
Engineering/Technology(skills
Focus(on(lead(users
Fascinated(with(the(stateFofFtheFart
Roots(in(science
Entrepreneurs((autonomy,(freedom)
First,(fast(mover
'Small(is(beau4ful'
Good(at(management(of(product(design
Culture(of(innova4on(and(experimenta4on
Flexible
ShortFterm(oriented
Fluid(structure
'Consolidator(Skills'
Marke4ng(and(distribu4on(skills
Understanding(of(average(user(needs
Interested(in(making(money
Commercial(roots
Organiza4on(people((structure)
Judicious(mover
Need(resources(to(build(brand/distribu4on
Good(at(process(engineering(&(procurement
Culture(of(discipline(&(cost(control
Disciplined
LongFterm(oriented
Managed(hierarchy
Pauze#
(5#minuten)
‘Based on our extensive study over many years,
we found that pioneers mostly fail, have a low market share,
and are rarely market leaders. In particular,
about two-thirds of the pioneers in our sample failed.
On average, pioneers have an equilibrium market share
of only 6 percent. And only 9 percent of these pioneers
endure as market leaders’
Once a new technology rolls over you, if you're not part of the steamroller,
you're part of the road. Stewart Brand
Poll##3:#Percentage#failure
Welk#percentage#B2C+innova)es#denk#jij#dat#faalt?
a.#1+20#procent
b.#21+40#procent
c.#41+60#procent
d.#61+80#procent
e.#81+100#procent
41
Failure Rates of New Products
0 23 45 68 90
90
40
10
Sometimes Quoted in Press
Research Reports
Sometimes Claimed
Risks of New Products.
About 35% of all new products fail; and
companies spend more money and
manpower on failures than on successes.
… Percentages differ among B2C and B2B
products and services.
43
Needs to
create value
for
The Value Principle
While creating
value for
The Supplier
The Customer
Your Company Your Customer Their Customers
Figure 2.4
Perspectives on Derived Demand in Business Markets
the statistical perspective on derived demand
the strategic perspective on derived demand
Wide Lens Approach
A customer is someone who
has not yet found a better
alternative
Nirmalya Kumar
$
$$
Resource-Based View
Competitive Advantage &
Enabling Business Model
$$
Black Box
Includes the famous
Marketing-Mix Toolbox
Competitive Advantage
Strength that, in a
given segment,
influences the
customer decision
process in favor of
the company
Porter, 2001; Greenwald & Kahn, 2005 Moenaert, Robben & Gouw 2011
U
P
Competing in Changing Markets
2011 Business Model
© R.Moenaert – H. Robben – P.Gouw
Perceived or expected benefits
What the market thinks about
you
The company/customer-
interaction process, as
perceived by the customer
The financial and non-financial
costs
Customers’ Outlook on Differentiating
Advantages (CODA)
Price
Customer
Process
Image
Offering
54
Poll##4:#Concurren)evoordelen
Hoeveel#concurren)evoordelen#bied#jij?
a.#0
b.#1
c.#2
d.#3
e.#4
f.#5
Poll##5:#En#je#klant#...
a.#0
b.#1
c.#2
d.#3
e.#4
f.#5
En#hoeveel#redenen#geef#jij#je#klant#om#voor#jou#te#kiezen?#
Which reason(s) do you give to your
customers to choose for your
company?
Offering
Image
Customer
Process
Price
Poll##6:#Keuze#van#de#klant
Waarom#kiezen#jouw#klanten#voor#jou?
a.#Aanbod
b.#Image
c.#Klantvriendelijkheid
d.#Prijs
Competing in Changing Markets
All Surveys CVP
© R.Moenaert – H. Robben – P.Gouw
Offering
34,9%
Price
16,7%
Customer Process
24,0%
Image
24,4%
Competitive Advantages
Competing in Changing Markets
11 Winners - Losers
© R.Moenaert – H. Robben – P.Gouw
Differentiation
in offering
Customer process
differentiation
Image
differentiation
Pricing
differentiation
Winners Losers
35,4% 36,5%
25,5% 25,6%
24,9% 20,0%
14,2%
17,9%
0%%
10%%
20%%
30%%
40%%
50%%
60%%
70%%
80%%
90%%
100%%
Excitement
(‘Wow’)
Dimensions
Performance
Dimensions
Threshold:Dimensions
(Basic:Requirements)
Competitive advantages do not
happen overnight.
You have to design them into your
products and services.
Figure 2.10
Business Model of the El Bulli restaurant (Spain)
The Best
Restaurant
in the World
Really, Really,
Really Exclusive
A genuine
journey
Unparallelled
Dining
Experience
Voted&Best&
Restaurant&in&the&
World&
Recogni4on&&&
admira4on&by&peers
Pioneer&in&Molecular&
Gastronomy
Discussed&on&
Internet,&press&and&
magazines
Open&during&half&a&
year&only&(‘Freedom&
for&Crea4vity’)
Ferran&Adrià:
visionary,&passionate&
entrepreneur&with&a
strong&network
Loca4on:
traveling&to&Barcelona
Innova4ve&Meal
The&&Service
Visi4ng&the&
kitchen
(Mysterious)
Reserva4on&process
50&guests&pers&night
8000&guests&per&year
2&000&000&requests
The&Tour
The
Terrace
Loca4on:
driving&through&Costa&
Brava
Quan4ty&of&staff
&#&60
Qual4ty&of&staff
‘unbelievably&a[en4ve’
El&Taller&
(infrastructure,&
processes,&
gatekeeping)
New&recipes,&
techniques&and&
equipment
Culture&of&
Innova4on
Process
Focus
Bragging&by&customers
(co^crea4on&of&
the&myth)
Ingredients&&&
procurement
Stage&1
Early&Market
Type&1&CAs
Stage&2:
Mainstream&Market
Type&2&CAs
Innovators
(2.5#%)
Early
Adopters
(13.5#%)
Technology
Enthusiasts Visionaries
Early
Majority
(34#%)
Late
Majority
(34#%)
Laggards
(16#%)
Pragma)sts Conserva)ves Skep)cs
CHASM
Source: G. Moore
‘‘... [t]he real lesson of the marketing
concept is that successful firms are able to
recognize the fundamental and enduring
nature of the customer needs
they are attempting to satisfy.
As numerous case studies point out,
it is the technology of want satisfaction
that is transitory’’
(Anderson, 1982, emphasis in original)
"A&[technology]&is&neither&inherently&
a?rac@ve&nor&una?rac@ve&
because&it&is&experiencing&high&growth.&
The&real&ques@on&is&whether&the&firm&can&exploit&
the&opportuni@es&presented&by&[a&technology]&
to&gain&a&compe@@ve&advantage“
(Aaker&&&Day)
▶[New&technologies]&are&not&necessarily&a?rac@ve&◄
▶&[Mature&technologies]&are&not&necessarily&una?rac@ve&◄
STAGE&OF&DEVELOPMENT
RATE&OF
INNOVATION
PROCESS
INNOVATION
PRODUCT
INNOVATION
Abernathy#&#Unerback#
DOMINANT
DESIGN
Seeking
Effectiveness
Seeking
Efficiency
Seeking
Comfort
Technology is dominated by two types of people: those who understand what they
do not manage, and those who manage what they do not understand. Anonymous
Time
Limit of performance due to natural constraint
emerging
key
mature
pacing
I just invent, then wait until man comes around to needing
what I've invented. R. Buckminster Fuller
Performance
Functional performance
Acquisition cost
Operating cost
Reliability
Serviceability
Compatibility
User convenience
Ecology
Assessing Technology
Performance
Time
Most-demanding customers
Least-demanding customers
}
Performance that
the mainstream
market can
absorb
How$disrup+ve$
innova+on$works
68
Source: C. Christensen
Competitive
advantages Type I
Competitive
advantages Type II
Direction
ofpresenttechnology
Direction of disruptive technology
69
Moenaert, Robben & Gouw 2011
There is only one way to win
and to keep on winning--
continue to innovate.
Innovation is the oxygen of marketing.
2
Steven'van'Belleghem
‘Conversa3on’'(30'mei)
Simon'Meijlink
‘Capital’'(11'juni)
Annemieke'Roobeek
‘Netwerken’'(18'juni)
Jaap'Boonstra
‘Veranderen’'(25'juni)
André'de'Waal
‘High'Performance’'(1'juli)
Stay#Foolish.#neverstoplearning

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