UiPath robots shield end-users from underlying system changes, maintenance, and key modernization activities while AWS provides a comprehensive, secure infrastructure for mission critical government systems. We'll discuss how UiPath's integration, intelligent document processing, and ability to connect disparate systems can be combined with Amazon's holistic capabilities. In this session will discuss several complementary technical capabilities between UiPath and AWS, focusing on Public Sector. We’ll also talk through combined solutions specifically within key areas like system modernization, intelligent document processing, and providing a unified user experience in environments with multiple applications and ‘swivel-chair tasks.’ 📕 Agenda: Typical Public Sector use cases for RPA and AWS Relevant native integrations between UiPath and AWS How to build an automation using UiPath and AWS integrations, including a live example and demo 👨‍💻 Speakers: Mo Roy, Senior Partner Engineer, Technology Alliances @UiPath Vedant Jain, Senior AI/ML Specialist @AWS This session streamed live on December 15, 2022, 04:00 PM CET. 👉 Check out all our previous and upcoming sessions within Technology Integrations Series: https://bit.ly/3THV1CO Contact us at: community@uipath.com

1. Accelerate modernization and transform
user experience with UiPath and AWS in
Public Sector

2. Meet today’s speakers:
Mo Roy
Senior Partner Engineer
Product Technology Alliances
@UiPath
Vendat Jain
Senior AI/ML Specialist @Amazon

3. 3
1. UiPath and AWS High Level Overview
2. AWS Perspective: AI/ML Capabilities
3. Detailed overview of available UiPath AWS
integrations and Public Sector Use Cases
4. Walkthrough and Demos – Studio and Practical
Scenarios
5. Q&A
Agenda

4. UiPath and AWS High
Level Overview

5. 5
Automate the
Call Center
UiPath + AWS: Core Benefits
Easily bring AI to
your workflows
Boost IT
productivity
Auto-scale as
needs evolve
Easily scale and manage your
digital workforce
Rapidly implement and scale
your automations as needs
evolve with pre-built auto
deployment capabilities.
Automate more and solve
complex business challenges
with the power of AWS AI
services
Modernize your enterprise by
easily adding AWS AI capabilities
directly into your-day-to-day
operations with ready-to-use
intelligent automation solutions.
Leverage AWS cloud with
enterprise-class automation to
increase productivity
Harness the power of AWS cloud
and infrastructure to empower
your IT organization with efficient
and affordable services, and
end-user process automation.
Boost customer experience and
free your agents by automating
the call center with Amazon
Connect
Automate functions within the
call center, enabling more self-
service, decrease average call
handling times, and shorten
customer hold times.

6. 6
Functional Industry/LoB
Public Sector Use Cases
• Document digitization, classification, extraction, and storage
• Processing of semi and un-structured data
• Smart classification/categorization and routing
• Integration with payments, benefits, healthcare systems
• Unemployment benefits, insurance, applications
• AI/ML to support adjudication
• Object detection
• Claims processing
• IT Migrations and modernization
• Fraud, Waste, and Abuse
• Contact Center
• Health & Human Services
• Public Safety & Justice
• Public Works, Transportation, Housing
• Finance & Accounting
• Procurement
• Legal
• IT
• Security & Compliance
• Supply Chain
Outstanding joint solution opportunities incorporating:
AI/ML Infrastructure Modernization (AWS Cloud) Contact Center in the Cloud Chatbots
Document processing

7. UiPath AWS
Integrations and
Interoperability

8. 8
Auto Deployment
Rapid Deployment
Auto Scaling
Deployment - UiPath on AWS Cloud
Our pre-built deployment solution enables you to easily
deploy UiPath Studio, Orchestrator and UiPath Robots
on AWS without any manual intervention.
Quickly and predictably deploy RPA development, test,
and production environments on AWS with managed
cloud database and multi-instance caching support.
Quick starts for Automation Suite
Scale RPA projects as your business needs evolve.
Leverage AWS auto-scale capabilities which
automatically allocates robots and powers off
machines to align to your workload demands.
VPC
Amazon RDS SQL
Multi-AZ
SQL Server
Amazon EC2
Windows Server
or
Orchestrator
Amazon EC2
Windows Server
Amazon
Elasticsearch
Service
*Optional

9. 9

10. 10
UiPath and AWS AI + ML
Our robots never stop learning
UiPath is deeply integrated with AWS AI services across vision, document, speech, and language –
making it easy to create intelligent automations. Drag & drop AI capabilities directly into RPA workflows.
UiPath is deeply integrated with AWS
AI services in these areas
Visual Understanding
Human-like recognition of UI elements
Document Understanding
Insight into unstructured data
Custom Tools and Skills
AI skills custom-built for your business and
brought to the UiPath Platform through a
fully- integrated AI Center
Specialized Skills
A growing collection of best-in-class skills
from UiPath ecosystem partners and experts,
available on the UiPath Marketplace
EMBEDDED SKILLS
EMBEDDED SKILLS
CUSTOM SKILLS
ECOSYSTEM SKILLS
Conversational Understanding
Sentiment of text, chat, and voice inputs
EMBEDDED SKILLS
Native integrations with:
Rekognition Comprehend
Textract Translate

11. 11
UiPath Activity Pack for Amazon Rekognition
With UiPath and Amazon Rekognition, your robots can detect and
recognize a wide variety of images and automate complex challenges
that involve image analysis and facial recognition. Drag & drop
directly into RPA workflows in UiPath Studio.
Teach your robots to detect and recognize
images – with pre-packaged activities that
connect UiPath Studio to Amazon Rekognition,
without writing any code.
Available today in the UiPath Connect
Marketplace and directly in UiPath Studio

12. 12
UiPath Activity Pack for Amazon Textract
RPA powered by Amazon Textract makes it easy for companies to
automate tasks involving complex document types that cannot be
done with traditional OCR software. Drag & drop directly into
RPA workflows in UiPath Studio.
Easily extract text and data from virtually any
document – with pre-packaged activities that
connect UiPath Studio to Amazon Textract,
without writing any code.
Available today in the UiPath Connect
Marketplace and directly in UiPath Studio

13. 13
UiPath Activity Pack for Amazon Comprehend and
Comprehend Medical
RPA powered by Amazon Comprehend makes it easy for companies to
automate tasks that involve finding insights in document data, including
medical data. Drag & drop directly into RPA workflows in UiPath
Studio.
Easily extract text and data from virtually any
document – with pre-packaged activities that
connect UiPath Studio to Amazon Comprehend
& Comprehend Medical, without writing any code.
Available today in the UiPath Connect
Marketplace and directly in UiPath Studio

14. 14
UiPath + Amazon Translate
UiPath RPA integrated with Amazon Translate delivers quick, high-
quality and affordable language translation to automate translation of
websites, company authored content, chats, social media feeds, etc.
Drag & drop directly into RPA workflows in UiPath Studio to enable
multilingual user experiences in your applications.
Get fast and accurate language translation
by leveraging our pre-built integration with
Amazon Translate.
Available today in the UiPath Connect Marketplace

15. 15
Coming Soon - Amazon SageMaker Integrations in Studio
Connect ML models into production workflows in minutes, minimizing the time to
value for business users.
• Integrate SageMaker ML models into automation workflows without code.​
• Bring business data quickly to SageMaker-hosted model endpoints.​
• Leverage UiPath robots to drive workflows and manage end-to-end business processes.
Optimize the productivity
of data science teams
Build consistent and accurate workflows that enable business subject matter experts to
interact with and derive value from models solving real-world business problems.
• Reduce the deployment burden of rolling out new ML models to end users.​
• Improve reliability by reducing human error.​
• Optimize team productivity while maintaining sufficient human oversight to meet compliance
standards.
Data science teams that spend less time and effort running and maintaining
deployment scripts, can build better models faster.​
• Drive down the cost of model development and deployment to encourage innovation.​
• Accelerate low-cost experiments that help the team tackle new business challenges.​
• Improve morale and increase alignment of key resources to strategic goals.
Increase the speed of
ML innovation
Rapidly connect ML models
into business processes

16. 16
Operationalize SageMaker ML models
with UiPath
Amazon SageMaker
Enterprise Application
UiPath and SageMaker have collaborated to build an integration that enables users to quickly and seamlessly connect new ML models into
business processes without the need for complex scripting and manual effort
How do we work together?

17. 17
30+ pre-packaged activities that let you easily automate important AWS S3,
Workspaces, and AWS EC2 operations in your workflows like managing Buckets,
Objects, and Instances
Infrastructure Modernization and Maintenance - UiPath
Activity Pack for AWS
Type Activity
AWS S3
Buckets
Create Bucket, Update Bucket, Empty Bucket
Delete Bucket, Get Bucket, Get Bucket List
Configure Public Access to Bucket, Get Bucket Policy,
Set Bucket Policy, Delete Bucket Policy
AWS S3
Objects
Get Object, Delete Single Object, Delete Multiple
Objects, Copy Object, Upload Object from File, Upload
Objects from Folder, Download Object to File, Set
Object ACL, Get Object ACL
AWS EC2
Instances
Create Instance, Create Instance from Launch
Template, Get Instance by ID, Get Instance List, Start
Instance, Stop Instance, Reboot Instance, Terminate
Instance, Configure Robot
Amazon
EC2
S3
Bucket
Amazon S3

18. 18
AWS IT Automation common use-cases
Cloud
• Cost Control: VMs nightly power-off / daily power-on / on-demand availability
• On Demand server management & deployment
• Security Orchestration
Server Management
• Green Computing
• VMs nightly power-off / daily power-on / on-demand availability
• On Demand server deployment (new / from template) + management
• IT Automation + Testing Automation =

19. Public Sector Use
Cases

20. 20
Unified,
Transformed User
Experience
Combined Value – Deeper Dive
Intelligent
Document
Processing and AI
Extend the reach of IDP and AI,
and expand customer adoption
rapidly
Easily incorporate legacy data and
challenging Public Sector
systems/processes into IDP and AI
solutions
Execute on extracted information and
AI model outputs/decisions across
applications
Speed up, streamline,
and simplify modernization
across all key areas with
an ‘automation layer’
Tie legacy and
custom applications to modern
ones seamlessly,
across environments
UiPath robots shield end-users from
underlying system changes,
maintenance, and key modernization
activities
Robots can assist with migration,
automated testing, and sun-setting
legacy applications automatically
Gather and consolidate
disparate information into a
user-friendly single view
The automation layer can be applied
directly to user-facing systems, where
a user can focus on a single modern
experience while robots orchestrate
and execute beneath the surface
Put AWS user-facing components front
and center, and tie AWS services
outputs directly into user applications
A closer look at joint solutions reveals substantial public sector opportunity:
Comprehensive
System Integration
System
Modernization
Catalysts
Use UiPath’s leading UI automation
and integration capabilities to pull
challenging systems into modern
solutions
Help integrate across challenging
environments including hybrid Cloud +
On-Prem, high security networks, and
more

21. 21
AWS Contact Center Intelligence and UiPath
Contact Center Joint Value Proposition
Customer
Self-Service
Agent Assistance
Systems &
Processes
• AWS Contact Center Intelligence (CCI)
focuses on AI/ML investments in customer
self-service and agent assistance.
• UiPath is the “link” that delivers AWS’s AI
capabilities directly into the enterprises’
systems & processes.
Joint Value Proposition
- Empower customers to self-serve
- Empower agents to deliver a personalized
customer experience
- Improve efficiency across front & back office
- Deliver rapid results in weeks, not months,
without costly infrastructure changes
CCI CCI

22. 22
Boost self-service fulfilment with the
UiPath integration with Amazon Connect
Amazon Connect
UiPath
Robots
Agent
Customer contacts support via
voice or chat powered by
Amazon Connect
UiPath robots and agents work
together or independently to
fulfill requests
UiPath can automate across any system,
including on-prem mainframes, cloud-based
web services, and those not accessible via
Amazon Connect Lambda functions
1 2 3
UiPath Robots
Scale AI IT Productivity Call Center
API / Amazon Lambda functions

23. 23
End to End Omni-Channel Customer Experience
End to end customer journeys with improvement to both customer and agent experience
Customer
persona
External
Customer
Internal
employee
Voice
Email
Mobile
Web
Chat
Front office
services
Self-Service Straight-through processing
Business segmented by value, volume
and/or type of process
Plugged- in
Service Requests
Technical
Troubleshooting
Request Fulfilment
Payment
Processing
Triage
Data extraction
Classification/
indexing
Client verification
Routing and
prioritization
Omnichannel
Middle & back-
Office
Processes
Complaints/
Disputes
Status Updates
Escalated
Service
Customer
details
Recent
activities
Customer
insight
Incident
history
Sentiment
Analysis
KB search
tools
360 customer view
Agent
CRM ERP ITSM LOBs
Market
platforms
TPAs IVR
Integration
APIs
Data
AI/ML
Fraud detection
Report generation
Client
documentation
Multi-system
updates
Trend analysis
Close-out
processes
“Warm transfer”
to agent
Bots monitor
multiple input
channels alongside
Amazon solutions
1 Bots perform
initial receiving
activities and
categorization
2
AI/ML +
Automation
solutions enable
self-service;
simple requests
fulfilled
automatically
3
Agent-
assistance tools
provide live
support and
cross-system
integration
4
Unattended
Bots fulfill and
execute key
close-out and
back-office
activities
5

24. 24
Use Case: UiPath + Amazon Textract integration
helps healthcare orgs digitize high volumes of claims
Documents are processed without
data entry or writing extraction rules
Extracted information with a confidence score
lower than 95% flagged for human review
Key-value pairs extracted
to retain document context
Documents are added to a
folder monitored by a robot
Extracted data uploaded into
EMR database
The Problem:
• Healthcare providers and insurers expect a 30-40x increase in
the number of claims they will need to process due to COVID-19.
• Staff manually input data from claims into the Electronic
Medical Record (EMR) system, but this is a time-consuming,
error-prone task. Documents vary in format, and many have
errors or empty fields.
The Solution:
• Drag and drop Amazon Textract capabilities into UiPath RPA
workflows in UiPath Studio to design robots that process claims
automatically – thereby reducing average handling time and
improving accuracy.
• Thanks to the integration, robots “learn” to extract meaningful data
from any type of document. Staff are brought “in the loop” only in
scenarios where data must be reviewed by a human.

25. 25
Results
USE CASE: OUTBOUND CALL
A State Department of Labor sought a
solution to gather and process missing
information in hundreds of thousands of
unemployment insurance claims.
UiPath + Amazon Connect joint solution to support a State
Department of Labor during COVID-19
Challenge
Acme
Industries
Hi, can you
provide your
last employer?
DoL Mainframe
Systems
Amazon Connect
Outbound Dialer
Call list
End of call
1 Ingest: UiPath processes the file
and sends to an Amazon
Connect call flow
2 Contact: Amazon Connect
connects the applicant
3 Validate: Amazon Connect and
UiPath validate the caller’s identity
4 Complete: UiPath and Amazon
Connect complete the application
DoL Mainframe
Systems
Unemployment
Claim Applicant
Amazon Connect
IVR
UiPath Robot
• PoC results validated with AWS
engineers: estimated to process 300,000
applications in approximately 2 days
• Rapidly accelerate processing of
unemployment claims: robots can process
an application in 1 minute
• Alleviate need to hire thousands of
employees to manually gather missing
information
Solution

26. 26
UiPath robots informs customer once request is complete via
Amazon Connect
UiPath + Amazon Connect partner with top 25 bank in the U.S.
to transform its contact center
CASE STUDY: INBOUND CALL (SELF-SERVICE)
• 40-50% reduction in agent call volume
• 30% reduction in Average Handling Time
• Improved security and compliance from
enhanced authentication process
• Improved customer experience (reduced
hold time) and NPS for direct banking
channel
A bank call center handled both customer
calls and call from branch employees.
Simple requests such as unlocking accounts
and statement requests made up 50-70% of
the call volume, overwhelming agents and
resulting in long hold times.
Challenge Solution
Results
Amazon Connect
UiPath
Robots
Customer contacts support via
voice or chat powered by
Amazon Connect
UiPath robots reach into the bank’s disparate systems of
record and legacy mainframe systems with no APIs to
automatically process simple requests including transaction
disputes, unrecognized transactions, lost/new card requests
and password resets.
This is all completed without any agent involvement.
1 2
3

27. 27
Use Case: Online client onboarding
Unattended Robot
New customer
onboarding request
New customer requests
onboarding by submitting a
photo ID and taking a selfie
Robot moves images to a
dedicated folder and then
passes it to Amazon
Textract and Rekognition
UiPath robot
Attended Robot
Amazon Textract extracts
key information from ID,
Amazon Rekognition
compares selfie photo
with ID
Amazon Textract
+ Rekognition
Robot flags need for
human review based on
the returned confidence
level below the defined
threshold (<90%). Human
reviews and validates
accuracy, and updates
information if required. In
this case info is correct
Human
Robot creates new
account for client and
sends email to client for
finalized confirmation
Robot
UiPath Validation
Station
UiPath robot
Minimize processing time
typically associated with manual
individual client onboarding
Improve data accuracy
and compliance
Increase customer satisfaction with
a streamlined onboarding process
Human-in-The-Loop
Human-in-The-Loop
Human-in-The-Loop
Robot & AI
1 2 3 4 5

28. Live
Walkthrough/Demos

29. 29
Studio Activity Packs:
AWS
Amazon Workspaces
Textract
Rekognition
Comprehend
Connect
UiPath Deployment on AWS – Standalone
UiPath Deployment on AWS – Automation Suite
UiPath Deployment Guide on AWS
Helpful Links