Assignment 5-Kirkpatrick Model

1. Kirkpatrick
Evaluation Model
Cristina Ryter

2. What are
the steps?
(Kirkpatrick Partners, 2018)

3. Level 1 Reaction:
• The degree to which participants measure their
satisfaction with the training.
(Kirkpatrick Partners, 2018)

4. Level 1 Reaction (cont.):
• Customer Satisfaction: the degree of engagement,
favorability, and relevance to job.
New World Additions:
• Engagement: degree of which participants are involved &
contribute to the learning experience.
• Relevance: the opportunity training participants have
to apply what they've learned from the training to on the job.
(Kirkpatrick Partners, 2018)

5. Level 2, Learning:
• The degree to which participants receive intended knowledge,
skills, attitude, confidence, and commitment based on the training.
(Kirkpatrick Partners, 2018)

6. Level 2, Learning (cont.):
• Knowledge: "I know it."
• Skill: "I can do it right now."
• Attitude: "I believe this will be worthwhile to do on the job."
New World Additions
• Confidence: "I think I can do it on the job."
• Commitment: "I intend to do it on the job."
(Kirkpatrick Partners, 2018)

7. Level 3, Behavior:
• The degree to which participants apply what they've learned from
the training when they go back on the job.
(Kirkpatrick Partners, 2018)

8. Level 3, Behavior (cont.):
New World Addition
• Required Drivers: reinforcement and rewards for critical behaviors
on the job.
(Kirkpatrick Partners, 2018)

9. Level 4, Results:
• The degree of targeted outcome success from the training and
support and accountability package.
(Kirkpatrick Partners, 2018)

10. Level 4, Results (cont.):
New World Addition
• Leading Indicators: short-term observation and measurement that
monitors whether behaviors are on track to meet desired impact or
results.
(Kirkpatrick Partners, 2018)

11. References
• Kirkpatrick Partners. (2018). The Kirkpatrick Evaluation Model.
Retrieved from https://www.kirkpatrickpartners.com/Our-
Philosophy/The-Kirkpatrick-Model