3PL global implementation results in 44% inventory reduction, faster product delivery and increased customer loyalty.

1. 3PL Global Transformation
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2. Background
Mid size Broadcast & Media Manufacturer:

Too many spares inventory carrying locations (30)

Lack of unified, global inventory visibility

Long spare parts order fulfillment lead times (30+ days)

Excessive expedited shipping costs and Customs delays

Lack of global strategy to fulfill spares to worldwide customer base

Difficult to measure progress given lack of data, standards and multiple ERP platforms
BEFORE
CUSTOMER OBJECTIVE:
Standardize and integrate all inventories, locations and systems to drive overall business efficiencies, reduce costs while
maximizing inventory service levels

3. Transformation
Progress achieved over 18 months:
AFTER

Competitive RFP, logistics supplier selection and implementation

Inventory consolidation from 30 inventory carrying locations to three 3PL managed Regional Distribution Centers in
the United States, Singapore and the Netherlands. (44% inventory reduction)

B2B supplier systems integration to automate order fulfillment and reverse logistics transactions through electronic
processing (100% global inventory visibility)

Spare parts fulfillment (24x7) capability in Americas, APAC and EMEA regions

Next Business Day delivery to US and EU customers sourced from closest Regional Distribution Center. 2-5 day
delivery to 93% of remaining destination countries
MANUFACTURER’S CUSTOMER FEEDBACK:
“Since the switch to 3PL fulfillment we have seen a dramatic improvement in your ability to dispatch spare parts to meet our
broadcasting needs. It is amazing how fast you can have a spare part in our hands. You guys are the best in the industry in this
area!!”

4. Reflections

The selection process is the ideal time to create a wildly successful logistics outsourcing relationship from the outset; On the flip
side, it can be the beginning of a deeply acrimonious relationship given outdated contracting structures and business models
inherent in the industry

Select the most capable AND compatible 3PL partners; the right relationship dynamics will always drive more successful results

Don’t settle for the “lowest” bidder

Define your firms current state and know what measurable improvements must be made prior to beginning the supplier search

When your firm is new to outsourcing logistics, hire an expert to assist you to source and deploy 3PL capabilities which can help
your firm stay objective and broker a win-win relationship between supplier and customer
CUSTOMER FEEDBACK
As an outside expert, how did DoConnect help your firm with the global 3PL implementation?
“Their team has a very simple “what do we need to do” approach and calmly lays out the steps required to meet a goal. The key returns for us
were DoConnect’s experience in B2B (EDI) supplier integration, international trade compliance, and shipping from 3rd party warehouses direct to
our customers in foreign countries.” – Global Project Manager