1. Craig Yeates
98 Blackstone Road Silkstone Qld. 4304, Ph 0403 130 129, E. craigryeates@gmail.com
Residential Care Facility Manager
My career began in hospitality where I enjoyed a successful 23 years in this highly competitive
industry in regional New South Wales with highlights being the management of my families
internationally recognised tourist attraction and as owner/manager of an iconic and well respected
restaurant. Twenty years ago I made the progression into hum an/ healthcare services bringing
my training, business experience and knowledge in premium service management and delivery with
me.
I have demonstrable strengths in consensus-building amongst a large workforce as well as the
rigorous attention to detail required to manage a tight budget whilst maintaining accreditation
standards within an ongoing framework of, and commitment to, continuous improvement. Whilst
working in rural and regional communities, I further developed my capacity to reconfigure staffing and
services to adapt to constraints of available personnel and development opportunities offered.
I have a strong background and proven record within both the human services field, initially through
my work for the AIDS Council of New South Wales and then 10 years ago, transitioning into the Aged
Care sector where I am currently teamed with a progressive and well-respected aged care provider.
Although I continue to enjoy the challenges at my current employer, and more broadly within the
industry, I am nevertheless alert to alternative career opportunities that may arise, particularly ones
offering further career development.
My career objective is to join a highly regarded organisation in a role commensurate with my
experience, skills and abilities whilst maintaining a work/life balance. I am strongly motivated by
the opportunity to make a difference to people’s lives whilst working alongside, and leading a
team of equally ethically minded and dedicated professionals. At the appropriate time, I feel sure my
referees will confirm that I am a capable and conscientious senior executive who is business
focused and results driven. I am definitely seeking longevity with the right organisation.
Personality Snapshot
Generally regarded as being highly ethical, personable and approachable, I am able to quickly gain
the trust and respect of most people. My interpersonal skills are key to successful performance in my
current role which entails leading and managing a paid workforce of 140. I set high standards for
myself and my team putting in place appropriate supports that empower the team to grow into their
roles whilst taking ownership and being accountable. I also firmly believe that to gain full benefit from
their skills, my team needs to enjoy their work. My leadership style is one of leading by example and
transparency, and I find that this is a powerful motivator for those with whom I work. The result is a
highly focused and cohesive workforce that puts the interests of the client first whilst supporting the
organisation’s mission and vision.
Skills
 Highly developed and intuitive people skills that enable me to be an effective networker,
influencer, negotiator, mediator and problem solver
 A proven track record in change management within complex operating environments
 Articulate and confident communication skills exercised at various levels within and external
to an organisation
 A high level of business acumen that translates into the ability to read, interpret and respond
quickly to the external environment with its opportunities and threats

2. Craig Yeates
98 Blackstone Road Silkstone Qld. 4304, Ph 0403 130 129, E. craigryeates@gmail.com
 Proven track record in introducing new and innovative ideas to an organisation that are
relevant and capable of practical application whilst being in the best interest of organisational
efficiency and effectiveness
 The judgment to recruit the right people into the right positions to form a strong management
team
 Commitment to the highest levels of ethics, transparency and accountability within a highly
regulated industry providing services and care to a vulnerable client base.
Professional Experience
Facilities Manager July 2013 – present
Queensland Rehabilitation Services
Carindale Court and Carindale Lodge
Mount Gravatt East
QRS is a family owned group consisting of five residential care facilities. I am responsible for
management of two of these sites - Carindale Court and Carindale Lodge. These are co-located
a n d made up of 78 high and 39 lower care residential licenses. I am responsible for the
management of day-to-day operations and have also been seconded to a number of strategic
focus groups at the corporate level. Two of these are the return of the previously outsourced hotel
services (cleaning, laundry and catering) to direct management by QRS and the upgrade of the
organisations IT infrastructure and key software applications.
Initially employed as a change manager, I have been able to bring my previous experience and
learnings to the group where on commencing; I accepted the challenge of the facility manager at the
Court and Lodge. Some of these challenges were: the sites had had a number of managers
over the previous two years, the consolidation of two previously separately managed sites with
often, disparate management systems and processes along with a change in focus within the
organisation through not expecting that the facility manager be a RN.
In the past twenty months and as an early adopter within the organisation, I have overseen the
introduction of an electronic management system for clinical care, the introduction of an electronic
medication management system and been the driver of change with our electronic rostering system
– in particular, the introduction of a SMS text feature has enabled a responsive and timely
management of backfilling filling vacant shifts. This feature also proved to be invaluable and a key tool
in keeping family members and NOK informed and up to date during a recent lockdown of the facility
due to Gastro symptoms.

3. Craig Yeates
98 Blackstone Road Silkstone Qld. 4304, Ph 0403 130 129, E. craigryeates@gmail.com
Residential Manager Nov 2010 – July 2013
RSL Care – Bundaberg
ACHIEVEMENTS
 Management of 110-bed aged care facility and 76-unit co-located retirement village
 Oversight of facility with:
o Annual operating income of $9m
o Operating expenses of $8.2m
 Turn-around of budget from deficit to projected $800k surplus within 2 years,
by:
o Improved management of capital infrastructures
o Investing in preventative (as opposed to responsive) maintenance
o Revising rosters
o Heightened attention on debtors
o Remove dependency on agency staff to zero
o Delivery of hospitality and clinical objectives
o Achieved zero accreditation issues
o Maximised income, through:
 Effective ACFI uplifts (leading to 15% increase in funding)
 Providing visible leadership and aged care expertise within the community
promoting the site as the ‘facility of choice’
 Maintenance of a 99.5% occupancy rate
 Focus on balancing bonds and concessional income
o Management of up to 160 staff, including senior direct reports, with:
 Recruitment, selection and management of performance related issues
o Managing roster realignment to meet contemporary staffing benchmarks
o Revising staff resources to better utilise ENs (because of regional lack of RNs)
o Zero Industrial Relations issues throughout tenure
o Attracted outstanding senior talent to relocate because of facility’s superior reputation
 Directly led the largest evacuation of an aged care facility in Australian history
o Managed reconstruction of infrastructure at site level and repatriation of residents post-
flood

4. Craig Yeates
98 Blackstone Road Silkstone Qld. 4304, Ph 0403 130 129, E. craigryeates@gmail.com
General Manager 2005-2010
Cabanda Care
ACHIEVEMENTS
 $9 million development including:
o Deconstruction of existing day respite centre with relocation to other village land.
o High care extension introducing Extra Services
o Retirement Village expansion
 Independent Living Units and;
 Rental accommodation in partnership with Community Housing.
 Leadership of a workforce of 60 and a volunteer base of 50
RESPONSIBILITIES
 Management of 11 cost centers
 Management of community owned facility, delivering care to aged and young disabled people:
 Management of co-located retirement village
o Independent Retirement Units and;
o Community Housing partnership accommodation
 Community care and meals on wheels provider
 Overall Facility Management
o Business planning
o Marketing/sales
o Providing risk management and legislative compliance
o Human resources management
o Financial management and budget control, including:
 Financial administration
 Analysis of cost drivers
 Managing the due diligence process
o Overseeing internal development activity, including:
 Implementing structural change to reduce staff and administration liabilities
 Managing associated human resourcing and IR issues

5. Craig Yeates
98 Blackstone Road Silkstone Qld. 4304, Ph 0403 130 129, E. craigryeates@gmail.com
Case Manager 1995-2005
The AIDS Council of NSW (ACON), Illawarra Branch
ACHIEVEMENTS
 Achieved re-engagement of previously disenfranchised client group, through:
o Introduction of support groups focusing on wellbeing (as opposed to the illness)
o Increase in client numbers through referrals from external agencies
o Expansion of the catchment area to reach isolated clients
 Organised successful fund-raising events with additional community education benefits
 Evolved role from case management to community development model
RESPONSIBILITIES
Case Management
 Developed a reliable support network for clients
 Educating clients, families, carers and the community on related health issues
 Making referrals to relevant support agencies
Previous:
Owner/manager, Poplars Restaurant, BRAEMAR, NSW
Manager, The Butterfly House, MITTAGONG, NSW
Chef etc, various restaurants and hotels, VIC & NSW.
Additional Achievements:
 Diploma of Business, Proteus Leadership Group
 Accreditation Methodology, Aged Care Standards and Accreditation Agency
 Anti-Discrimination Advocacy Training, The Anti-Discrimination Board