1. Robert Harris
99 Minimbah Drive
Whittingham NSW 2330
Home (02) 65715889
Work 0476 817 480 – Daytime Contact
Mobile 0448835599
robaru58@tpg.com.au
Career Profile
I have a high level of experience managing owner’scorporations and community associations.
I also have experience managing operations, human resource & facilities including, financial &
projects management. I have the ability to conduct successful complex negotiations and I am
qualified in this field. I am a successful leader of people and very effective in motivating
teams to achieve good results.
I have successfully managed complex strata portfolios for owner’s corporations & community
associations. I have an in-depth knowledge of the relevant strata & community management
Acts, Regulations and the compliance required.
I have been responsible for management of large strata schemes, including management of
commercial, retail & residential, industrial and mixed use strata schemes, BMC & community
associations. The schemes I managed ranged from small to large complexesof 280 lots
including some of Sydney’s most prestigious buildings. I am very consultative with critical
stakeholder, the executive committee, building managers, tradesperson and service providers
to ensure the scheme runs effectively
I have managed the following facilities including:
 Strata Schemes
 Community and Neighbourhood Associations,
 Strata Shopping centres
 Residential high rise with caretakers and numerous facilities
 Large mixed community associations, including strata and subsidiary bodies
 Building Management Committees (mixed strata schemes inside one building)
 Commercial Strata Schemes
 Industrial Strata Schemes
 University campuses
 Government facilities
 An entire mining town and 1100 single man quarters for Rio Tinto
As a manager, I plan strategically to ensure efficient management of human resources,
facilities and assets thus providing the reliability of both systems & equipment. I have led a
WHS initiatives and I am qualified in critical incident management and have successfully
managed teams during numerous incidents, cyclones, fires and accidents.
I am highly valued for my communication skills, and my ability to mana ge relationships with all
stakeholders. My dealing with all customers is with a positive attitude and professionalism.
I hold a NSW strata managing licence since 2002. I am also a Licenced member of the Strata
Community Australia.

2. Key Competencies
 Strata & Community Management – fully licenced with over 15 years’ experience in
strata and facilities management in with both owners corporations and community
associations
 Leadership
Experience in leading and motivating successful teams to achieve outstanding results.
 Financial & Contract Management
Proven ability to manage complex contracts & budgets, forecast expenditure in a
changing environment.
 Negotiations
Extensive experience in gaining consensus on important issues to maintain
momentum of projects and construction.
 Human Resource Management & Recruitment
Highly skilled and qualified in human resource management and recruiting the right
people.
 Project Management
Skilled in successfully managing varied projects to conclusion, safely, within budget
and time requirements.
 Work Health & Safety (WHS)
Comprehensive knowledge of obligations and applications of WHS in the work place.
The ability to lead positive change in WHS at the workplace.
 Stakeholder Relationship
Highly successful in maintaining relationships in dealing with all stakeholders.
 Training & Instruction
Qualified Training Technologist and work place Instructor.
 Change Management
Extensive experience in leading change within an organisation without major detriment
by using communication and education

3. Career Overview
 Licensee – Community & Strata Title Management – Newcastle, NSW
 Operations Manager - Agnew Wines, Hunter Valley, NSW
 Superintendent (Operations Manager) - Rio Tinto, Pannawonica, Western Australia
 Management Services Director - Network Strata Services, Carlton, NSW
 Senior Strata Manager - Network Strata Services, Carlton, NSW
 Branch Manager & Senior Strata Manager Body Corporate Services, Haymarket, NSW
 Training Development Officer (Part Time) - School of Infantry, Singleton, NSW
 Mining Technician - Dartbrook Mine, Muswellbrook, NSW
 Defence – Army, School of Infantry, Singleton, NSW & Various other locations
 2015 – Present - Licensee Community Strata Title Management -
Newcastle
CSTM, Wickham, NSW
I am the Licensee of CSTM Newcastle I am responsible for the day to day management
of over 480 strata and community associations’ plans via five strata manager and an
administration team. The sudden departure of the previous licensee a nd several
strata managers left the portfolio & business exposed, I was called in to rectify the
company’s position. I am currently rebuilding the team, the procedures and
compliance required for a modern strata office. I am also preparing the framework for
the new Strata Legislation to be implemented in NSW in July 2016.
I have great experience in strata management and overall management of companies
during these rebuilding phases to ensure the employees and company a re moving in
the right direction to be profitable and effective within as short a timeframe as
possible.
Key achievements
 Successful recruitment of new strata managers and administrative
employees
 Champion new changes in Strata Legislation into workplace
 Initiatives to increase the capture of lost revenue opportunities
 Significant improvement in customer service levels
 Modernising the process to use technologies to increase productivity

4.  2013 – 2015 – Operations/Facilities/Project Manager
Agnew Wines, Hunter Valley, NSW
The Operations/Facilities and Project Manager for Agnew Wines, a family owned
company with a variety of interests in Hunter Valley, Audrey Wilkinson Winery,
Cockfighter’s Ghost/Poole’s Rock Winery, Pokolbin Village & Peppers Creek resorts
and motels. I was responsible for human resources, work health & safety and
construction projects required. I also manage the three cellar door plus Pokolbin
Village Resort, commercial leases of shops and restaurants & house rental
accommodations.
Key achievements
 I was responsible for turning their failing motel and accommodation
operations to a profit making part of the company
 Successful upgrade of numerous facilities
 Champion new WH&S Legislation into workplace
 Market initiatives to increased turnover in accommodation
 Overall increase in profits in both retail and accommodation results
 2010 - 2012 Superintendent (Operations/Facilities & Project Manager)
Rio Tinto, Pannawonica, Western Australia
I was responsible for the financial management, with an annual budget of $19 Million
and $7 Million for capital projects, for the township of Pannawonica in the Pilbara
Region of Western Australia.
This allowed the running of all the operations within the closed township of
Pannawonica, 280 houses and 1100 single person quarters, shopping centres, town &
recreational facilities, sports ovals, airport, waste depot etc. 20 direct Rio Tinto staff
and 200 contracted employees. Responsible for the work health, safety & environment
of all employees including contractors and town’s people. I also managed the senior
contract supervisor of Spotless, ISS Services Australia, ESS Compass Services for
area. Overall responsible for the effective running of the town whilst a major
refurbishment of all facilitieswas undertaken.
I also provide advice and assistance in the managing of Rio Tinto strata titled
properties in Western Australia.
Key achievements
 Responsible for good fiscal management of budget
 Established good relationship with both towns, local council and
mining operations.
 Provide better & more comprehensive services to all customers.
 Successful completion of town housing and commercial upgrade
(Wandoo Project $220 million) project
 Responsible for the refurbishment of a major building destroyed by fire
 The upgrade of single person quarters to become some of the best
facilities in Pilbara

5.  2010 Senior Facilities Manager -
Spotless, Main Roads, East Perth, Western Australia
Senior facilities manager responsible for the facilities of Main Road WA Headquarters
building, Don Aitken Centre, Tunnel Operations Control Centre, Perth & the Research
& Development Centre at Welshpool. Responsible for the overall operation functions
within all complexesincluding facilities and financial management including three
direct staff and numerous contractors
Key achievements
 I assisted in settling down a troubled contract with Main Road WA.
 Project Manager for construction of health and fitness centre on roof of
Don Atiken Centre in Perth CBD (Overlooking WACA)
 Upgrade of level of facilities and services to client
 2010 Senior Facilities Manager
Skilled for Brookfield Multiplex, Murdoch University, Murdoch, Western Australia
I was a senior facilities manager responsible for facilities management of Murdoch
University, the largest campus in Australia, during final stages of a contact with
Brookfield Multiplex.
Key achievements
 Successful wrap of contract and hand-over to new client
 Maintain high level of service and facilities in a very busy university
 2000 – 2009 Management Services Director & Senior Strata Manager
Network Strata Services, Hurstville & Carlton, Sydney, NSW
I managed the operations of a busy strata company, including the responsibility of
five strata teams comprising 19 Strata Managers. The overall budgets were in
excess of $20 Mil with building assets exceeding $5 billion. I monitored the
effective management of 700 strata schemes, community associations and
Building Management Committees and the facilities of over 13,000 home units,
villas, & townhouses. I provided guidance to strata managers on more complex
strata issues such as building defects, rectification works, home owners warranty
claims. Attend to mediation and tribunals hearings. Effectively dealing with
developers, builders, consultants & solicitors on more complex dealings with
strata schemes.
Maintaining the contractual arranges with strata schemes via management agency
agreements.
Key achievements
 Company growth from 4,000 lots to 13,000 lots
 Facilitated change over to electronic document records management
system from paper based files.
 Successfully managed nineteen Strata manager
 Successful senior manager of numerous owners corporations with
some buildings in excess of two hundred lots

6.  1999 – 2000 Assistant Branch Manager & Senior Strata Manager
Body Corporate Services, Strathfield & Haymarket Sydney, NSW.
The assistant manager of the busy headquarters of Body Corporate Services.
Responsible for management of large strata schemes, including management of
commercial, retail & residential and mixed use strata schemes, BMC & community
associations. The schemes managed ranged from small to large complexes of 280
lots with some of Sydney’s most prestigious buildings involved. Critical
stakeholder consultation and negotiation was required with the executive
committee, building managers, tradesperson and service providers to ensure the
scheme ran effectively
Key achievements
 Effectively managed busy office in absence of Manager/Director
 Facilitated change over to computer processes
 1996 – 1999 Mining Technician
Dartbook Coal Company, Muswellbrook, NSW
Long wall mining technician working underground, driving headings,
vehicle operations, man transport , front-end loader, trailers, shuttle cars etc
Conveyor belt construction, maintenance, inspection. Underground mine
constructions, ventilation, stopping’s, props for gas removal and safety.
Drilling, gas extraction, core samples and coal sampling, testing & reporting
Key achievements
 Maintained employment in difficult environment for any underground mine. This mine
finally closed due to hazard faced by employees and safety concerns.
 1996 – 1999 Training Development Officer (Part Time)
School of Infantry, Singleton, NSW
I was employed as the Training Development Officer for School of Infantry to
validate the instructional courses offered at the military school. I wrote reports to
validate the training and provided recommendation to amend training courses and
structure, as required.
Key achievements
 Effectively maintained a training development requirements at the
School of Infantry
 1996 Defence Forces - Army
School of Infantry, Singleton, NSW and various other locations
I was employed in varying roles within the military during my years of service. I was
the Chief Clerk at numerous headquarters, also a platoon sergeant in an infantry
battalion, and an instructor at the infantry centre. I was also a careers advisor and
spoke at school throughout both NSW and QLD. I believe my military service offered a
valuable input to the ongoing defence of Australia.
Key achievements
 Commander of winning section in Infantry
 Exchange soldier to British Forces for six months
 Exchange with US Army on two occasions for three months
 Sniper and representative shooter for military
 Captain Army Rugby Side
 Long Service Medal with 1st Clasp
 Numerous qualifications

7. EDUCATION & VOCATIONAL COURSES:
 Bachelor of Arts – (Not Completed) - University of Queensland
 Diploma in Business Management (Real Estate) - University of Western
Sydney
 Advance Certificate in Human & Physical Resource Management
 Advance Certificate in Personnel Administration
 Advance Certificate in Front Line Management
 Advance Certificate in Training Development
 Certificate in Vocational Instructions
Development Courses Completed
 Advanced Strategic Negotiations (ENS)
 Training the Manager (Sydney University)
 Customer Service & Communications and Business writing
 Public Speaking
 Strata Management Legislation NSW
 Community Title Legislation NSW
 Building management committee - Andreones
 Strata Management Statements - Andreones
 Incident Management
 Shell Safety Managers
 Managing Fire Services
 Work Health and Safety
 Managing Building Defects
 Risk Management for Property Services
 Advanced Customer Services & Public Speaking
 Insurance Agents Accreditation
 Senior First Aid Course
 Bullying & Harassment in the workplace
 Data Privacy Standards
 Occupational Health & Safety
 Environmental Awareness
 Aboriginal & Cultural Awareness
 Careful Communications
 Health & Safety in Mines
 Recruitment & Public Speaking (Defence)
 Unit Security Officer (Defence)
 Sexual Harassment Officer
 Towing Vehicle Driving Courses (Towing and Large Vehicles)
 Defensive Driving Course
Computer
 Microsoft office , Word, Outlook & Excel
 Facilities Management Systems, Pinnacle, SAP, Stratamaster
 Property & Financial Management Stratamaster & Stratamatic
 Redmap, SAP & Document Record Management System
 Various Computer Programs

8. Professional Memberships
 Licence Manager Chapter - Strata Community Australia
Interests
 Swimming
 Gym
 Rugby – Newcastle Premier Competition
Referees
 Referees available on request