1. Stephen J Cook
11/01/2015 – Present
Alpharetta, Georgia
CONSULTING SALES ENGINEER
CURRICULUM VITAE
STEPHEN J. COOK
Residence: 1532 Holcomb Pond Court, Alpharetta GA 30022
Phone: Cell: 614-390-1640
Email: stevecook428@outlook.com
https://www.linkedin.com/pub/cook-steve/66/a67/800
EXPERIENCE
Carousel Systems Engineer (SE) – Voice/UC Solutions position is a
technical/sales role that requires deep knowledge of premise based and
Hosted/Cloud based solutions that encompass: Unified
Communications/Collaboration Solutions, VoIP SIP, and Contact Center. In
addition, working knowledge of switching/routing, wireless/Mobility/BYOD,
virtualization & storage, power & infrastructure solutions especially as it relates
to real time traffic is essential (QoS, failover mechanisms, Data network impacts
etc).
 Work with Sales Team to uncover/identify/qualify customer needs/ objectives; Develop strategies and solutions
that can be satisfied by Carousel Solutions portfolio
 Responsibilities include technical discovery, design, solution positioning, deliverables (Solution Design/Scope of
Work, Bill of Materials/Pricing, and Solution Diagrams)
 Presentations (design, technology, competitive analysis, and industry)
 Responsible for overall solution integrity
 Develop solution documentation for hand-off to Carousel implementation teams
 Lead technical sessions with clients to discover requirements and develop solutions; translate complex business
requirements into solutions that address the identified business issues
 Conduct formal and informal presentations of solutions from a both a business benefit and technical perspective
 Team player and eager to learn the solutions/ technologies from other team members through informal, formal,
and self-paced training
 Perform on-site and remote product demonstrations / deliver product updates/roadmap presentations
 Maintain an in-depth level of technical and industry knowledge through ongoing training, seminars and
certifications
 Designing Premise and/or Cloud based Voice/UC and Contact Center solutions
 CAPEX vs OPEX procurement strategy and Cloud topology/concepts
 Proven experience in providing complex voice / UC / Contact Center /SIP solutions to Enterprise and MidMarket
clients. Specializing in AVAYA Voice/UC, solutions include Cisco, Shoretel, Lync (Skype for Business
 Video, LAN/WAN/MAN, wireless/Mobility/BYOD, VMware (virtualization & storage), power & infrastructure,
professional services and Managed Services Solutions
 Excellent Executive and Operations level written and verbal communication and presentation skills
o Communicate and present Customer Benefits/ROI, Solution Architecture
o Communicate our solution advantage/benefits vs. competitor solutions
o Strong tech skills/background to develop solutions and communicate with IT staff but also elevate
conversation to C level (communicate technical concepts in non-technical terms and business value)
 Working knowledge of Carrier (PSTN ,WAN, SIP) solutions
 Knowledge of current IT challenges/initiatives and business drivers (EG Cloud, Mobility, Unified Communications,
Visual Communications, Data Center, Virtualization, Data Networking, Carrier, BYOD, Applications)
 Demonstrated self-starter, with the ability to work independently and within a collaborative, virtual team
environment
 Strong creativity, problem solving and technical skills and continual learning
 Good organizational and time management skills with strong attention to detail
 Proficiency in Microsoft Word, Excel, PowerPoint, and Visio
 Regional Travel

2. Stephen J Cook
07/01/2009 – 10/31/2015
Columbus, Ohio
CONSULTING SALES ENGINEER
01/04/2000 – 07/01/2009
Columbus, Ohio
PRINCIPAL ARCHITECT
 Cloud Solutions, public, private and hybrid (design and deploy)
 Virtual data center
 Leverage remote storage and routing solutions for Software
Defined Data Center (SBC/VPN/MPLS)
 Work with System Integrators and Service Providers to deliver
carrier based cloud solutions (backup datacenter in the cloud as initial entry
into cloud services)
 Team closely with Account Managers to deliver annual quota
performance
 Ability to see “the big picture” and suggest tactical as well as strategic solutions, with direct customer
business impact
 Collaborate with and motivate multiple groups towards delivering a solution, self-starter with excellent teaming
skills
 Work within Sales Force dot com for executive insights
 Maintain existing clients relationships plus develop new ones, become the trusted advisor, build long term
business relationships
 Close value added solutions to the customer base by out of box integration thinking and discovering the
customer’s challenges and problems. Ensure Avaya solutions are pervasive throughout the enterprise
 Learn and integrate Avaya Portfolio (AURA, Session Manager, System Manager, Presence &IM,
Communication Manager, Contact Center)
 Interwork SIP/H323and PRI between vendors
 Develop and deliver strategic network evolution plans (to cloud service when it makes sense)
 RFI/RFP response
 Learn and integrate Avaya IP Office with BCM and Norstar offerings (virtual and hardware based appliance)
o Conduct training sessions for resellers and customers
o Present and lead User Groups, provide hands on demos and leadership sessions
 Learn and Integrate
o Contact Center solutions (AURA, IPOffice)
 Voice, email, pop ups, IM, SMS
 Integration into back office database
 Install and maintenance of IPOffice solutions
 Hands on training sessions for resellers
o Avaya license delivery, software delivery and Secure Remote Access (SAL, ADS and PLDS)
o Radvision video endpoints and solutions (Polycom and Lifesize interworking)
o Session Border Controllers for trunking and remote workers (VDI)
 Expand VSphere knowledge to included 5.5u2 –plus VCenter
o Vmotion (machine and storage), DRS, resource pooling and real-time low latency VM’s
o Work with remote worker solution for UC and contact centers
o SAN integrations, Networking, Survivability, update and reporting tools for performance management
 Proven track record in sales and sales engineering, end users develop trust relationship quickly
 Proven skills developing and delivering solution via document and live presentation (with Q&A session)
 Proven skills interfacing with Product Line Management for new feature request and product deficiencies
 Proven skills interfacing with deployment and maintenance teams, ensuring a clean service delivery, fostering
product and vendor loyalty
 Solution area from Minnesota to Florida (Central South East Region) remote presentations, support and
training – RFI and RFP
 Provide complex multi-platform end to end UC solutions (including
optics, wireless, routing, ATM, Frame Relay, VPN, PBX, IP, video)
 Produce voice designs for multi-vendor PBX networks hard and soft
switches, (including class 5 and conferencing)
 Designs Include:
o Global Manufacturing networks (including Auto)
o Education vertical -> K-12 and Higher Education
o Largest call center in North America by call volume
o Converged networks with multivendor equipment
 Troubleshoot multi-vendor and legacy equipment interworking with cutting edge technology (SIP specialty)
 Provide mentoring seminars on network convergence (internal plus channel with limited end user
engagements)

3. Stephen J Cook
01/11/1997 - 01/08/1999
Detroit, Michigan
SENIOR SALES ENGINEER
STENTOR RESOURCE
CENTER INCORPORATED
Ottawa, Ontario (formerly
Telecom Canada)
DATAPAC ENGINEERING /
01/08/1999 – 01/04/2000
Detroit, Michigan
MIDWEST SYSTEMS
ENGINEERING MANAGER
 Author White-Papers and business justification to Product Management determining product directions
 Achieved Circle of Excellence 4 of 8 years (over 100% quota)
 Provide Lead SE services to major accounts and interface to Sales
Account Management team
 Manage eight senior SE's in the Midwest geography (including hiring,
training, career development, salary planning, expenses)
 Maintain high staff retention and loyalty through positive feedback and
career development
 Mentor and assist all levels of SE plus external resources
 Roll out plan of record (new features and directions) to staff plus lead
accounts
 Act as escalation point for resolving trouble tickets with internal support
staff. Reduce time for product fixes and liaison with account in trouble.
 Provide learning conferences in major cities across Midwest (Ohio, Michigan, Indiana, Illinois, Wisconsin,
Minnesota, North Dakota, South Dakota, Kansas, Missouri, Nebraska, Iowa)
 Organize and support local and regional team building exercises
 Direct Interface to pre-sale accounts, develop peers and AM’s
 Network design for ATM, Frame Relay, Voice Networks SVC's and
Transports PVC tie lines (including CAS and CCS signaling), LAN protocols
(including IP/IPX), ISDN, HDLC and Bit Transparent services. Include pricing and
component level parts list.
 Maintain excellent working relationship with new, emerging and existing
accounts at engineer and senior management levels.
 Deliver comprehensive presentations to accounts (and internal SE's) with
the intent to reduce ongoing WAN costs, control headcount and reduce overall cost
of ownership
 Work with resellers to provide managed service offerings (Sprint, AT&T, Williams, GTE plus numerous smaller
resellers)
 Provide guidance for installation and support crews through all stages of design deployment; provide onsite
training for new customers.
 Interact with Product management teams to ensure revenue generating product direction for multi-service switch
 Assist Service Providers when required to expand and develop network additions (physical and applications level)
 Expand to Meridian and Norstar product lines (PBX plus Key Set), Include awareness of DSLAM and DMS
offerings
 Provide competitive updates to internal development teams plus account teams based in Michigan, Ohio and
Indiana
 Guide team of 4 D level managers (75 developers, 15 verification and 12
support personnel) through emerging technologies
 Interface to senior management teams on Plan of Record development
timelines
 Integrate 3rd party acquisitions into main stream service offerings
 Manage budgets, and provide business case justification for emerging
markets and enhancements (including competitive analysis). Authorize payments to
development shops in excess of $50,000, 2nd level requirements at $250,000.
 Create and deliver high level presentations to senior management and low
level presentations for software developers for feature development.
 Brainstorm marketing programs and collateral, determine acceptable pricing schedules
 Create documents for supported Northern Telecom Practices (NTP's).
 On demand presentations and interface to customer accounts and prospects. Usual customer contact through
direct sales force, developers or support.
 Attend and present at IEEE trade shows, COMDEX, SUPERCOMM, etc.
 Achieved an over 95% developer and customer satisfaction ratio for
Presidents Award
Direct interface with NT/BNR defining product evolution and valuation
 Field Trial co-ordination for Datapac services
01/06/1995 - 01/11/1997
Ottawa, Ontario
PRODUCT MANAGER

4. Stephen J Cook
SASKATCHEWAN
TELECOMMUNICATIONS
Saskatoon, Saskatchewan
DATA COMMUNICATIONS
TECHNICIAN
SASKATCHEWAN
TELECOMMUNICATIONS
Swift Current,
Saskatchewan
TOLL EQUIPMENTMAN
NETWORK SERVICES
 Direct acceptance of SRCI's Point-of-Sale devices requiring access to the public shared access Datapac Network
 Final acceptance of Northern Telecom's DPN software releases
 Support of Business Development, Customer Service Engineers, and SRCI operational teams
 Provide onsite DPN (X.25, DP3201 Poll/Select, ITI Async Terminal Interface, Bisync, SNA/SDLC,X.75) training on
request
 Direct "hotline" telephone interface with subscribers and providers
including all aspects of data, voice, and cellular communication
 4Wire tie trunks/FX/and interprovincial voice circuits incorporating
DMS/GTD5 /MTX technology
 Wideband radio, Megastream, Fiber Optic and Wireline Carrier systems
 Modem protocols including MNP data compression in relation to Network
communication, PC to PC communication, and PC to mainframe communication
 Developed and implemented database system for CRM, and circuit orders
NB: Include management reports
 Maintain the integrity of the Sasktel Network through integration of
Network Services and other Member Telco's
 Operate and maintain DMS MAPCI alarms, INACS alarms, and VF
switching serving microwave radio (Teleglobe and local )
 Emergency and maintenance switching and restore of networks including
repair call out on a 24 hour basis
 Maintain, report, and log all network outages as well as trunk
availability/outage
 24 hour availability for call out on all Network Services systems
 Vehicle operation during hazardous highway operating conditions
PROFESSIONAL SKILLS
TCP/IP UDP/IP TLS/IP RTP/SRTP ATM Frame Relay
DOV Token Ring Ethernet LAN WAN Drivers
DNS DHCP WINS NTP (s)FTP HTTP(s)
SMTP LDAP AD CIFS SIP H323
LACP LLDP-MED Windows IOS ISDN PRI
Analog Fax over IP E164 VPN SSL VPN NetSense
BFCP G722,711,729 MPEG Bonjour WIFI (2.5+5G) Flow Control
H239 Firewall SBC Load Balancing Network Tools SNMP
Netflow Traffic Analysis Wireshark Routing Switching VLAN
Multivendor Video(H263,
264,265)
Radius Teaming
(lead/follow)
Adopt new tech
easily
Proven
Documentation
skills
PCI HIPPA E911 Strategic
solution
Tactical solutions Budgeting
Cost allocation Peer training Merge multiple
data sources
Labs Proof of Concepts PBX
Scaling Contact Centers Voicemail IVR Unified
Communication
Recording
WFO Text to speech Attendant AURA IP Office Hard phones
Soft phones Virtualization VMware CITRIX Cloud
(Private/public/hybrid)
Synergic
customer
relationship
Negotiation Project
Management
Leadership Public speaking Total Quality
Management
EDUCATION
Stephen J Cook

5. Stephen J Cook
ELECTRICAL ENGINEERING TECHNOLOGIST
Radio College of Canada
Toronto, Ontario
University of Toronto Computer Science Classes
Avaya Professional Specialist – Sales APSS
APSS - CC - (Certificate Serial Number: APSS1200380277)
APDS - Unified Communications - (Certificate Serial Number:APDS2000380201)
APDS - CC - (Certificate Serial Number: APDS2100378201)
APDS - Avaya Networking - (Certificate Serial Number: APDS2200103342)
APDS - Avaya Scopia® Solution - (Certificate Serial Number: 348271)