Customer experience metrics are a set of measurements used to evaluate the quality of the customer experience that your company provides. These metrics help your organization understand how customers interact with your brand, products, and services. The goal of customer experience metrics is to provide valuable insights into the customer experience and to help you make data-driven decisions to enhance your customer experience and drive customer satisfaction, loyalty, and growth. These metrics provide a comprehensive view of the customer experience, assisting you in comprehending how well you meet customer needs and expectations. Read more: https://www.clootrack.com/knowledge_base/customer-experience-metrics