Keynote Telekom Agilista BarCamp 2020 - June 25th 2020

1. @cliffhazell
Business Agility
with Systems, Science
and Sapiens
Cliff Hazell
Flight Levels Academy
cliff@flightlevels.io
Live & Online - June 25th 2020

4. @cliffhazell

5. @cliffhazell

6. @cliffhazell

7. @cliffhazell

8. How do we
move beyond
“Copy Paste”?
@cliffhazell

9. Three Lenses.
Sapiens
Science
Systems
@cliffhazell

10. Sapiens.
But…
“People
resist
change”
@cliffhazell

11. or…
“Won’t
work
unless we
tell them”
@cliffhazell

12. “If you have dead wood in
your company,
either you hired dead wood.
Or you hired live wood,
and killed it”
@cliffhazell

13. @cliffhazell

15. @cliffhazell

16. @cliffhazell

17. @cliffhazell

18. @cliffhazell

19. Safety?

20. Invest in technology that enables recovery.
‣ CI
‣ CD
‣ Slice experiments smaller.
Meeting a
Leader?

21. Invest in technology that enables recovery.
‣ CI
‣ CD
‣ Slice experiments smaller.
Making
Suggestions?

22. Invest in technology that enables recovery.
‣ CI
‣ CD
‣ Slice experiments smaller.
Retrospective?

23. Invest in technology that enables recovery.
‣ CI
‣ CD
‣ Slice experiments smaller.
Restructure?

24. Invest in technology that enables recovery.
‣ CI
‣ CD
‣ Slice experiments smaller.
Performance
Review?

25. Diversity is being
invited to the party.
Inclusion is choosing
the music.
@cliffhazell

26. @cliffhazell
Fix your
diversity

27. Intentionally
design around
exclusionary
Bias
@cliffhazell

28. Anonymous
CV screen
@cliffhazell

29. Pre-reading.
Time to
think
@cliffhazell

30. 1 Achieved + Learned
2 Planned next
3 On our minds
4 Stressed by
5 Need help
@cliffhazell

31. Safety, to try.
Succeed or fail.
Acknowledge and
Design around
your Biases
@cliffhazell

32. @cliffhazell
Further Reading

33. Use the
Science
machine
@cliffhazell

35. @cliffhazell

38. “What makes a decision
great is not that it has a
great outcome. A great
decision is the result of
a good process, and
that process must include
an attempt to accurately
represent our own state
of knowledge”

39. “The human mind is a
story processor, not
a logic processor.”
“Intuitions come first,
strategic reasoning
second.”

40. “Decentralising control
requires decentralising both
authority to make decisions
and the information to make
them correctly”Don Reinertsen
@cliffhazell

41. Write down +
quantify your
Hypothesis
@cliffhazell

42. Cost of Delay.
If we had this
today, what would
the monthly
benefit be?
@cliffhazell

43. How many customers?
How often?
Money made?
Money saved?
…
@cliffhazell

45. Sequence
your Focus
Don’t let #3
block #1
@cliffhazell

46. Don’t let #3 block #1
Sequence your
Focus
@cliffhazell

48. @cliffhazell
Read more…

49. Quantified
Hypothesis
Focus.
Don’t let #3
block #1
@cliffhazell

50. Systems,
How things
fit together
@cliffhazell

51. @cliffhazell
NEXT DONEDEVELOPBACKLOG
a typical team board
EXTERNAL
WAITING
Credit: @klausleopold (LEANAbility)

52. @cliffhazell
NEXT DONEDEVELOPBACKLOG
WAITING 4
INTEGRATION
EXTERNAL
WAITING
Credit: @klausleopold (LEANAbility)

53. @cliffhazell
NEXT DONEDEVELOPBACKLOG
WAITING 4
INTEGRATION
WAITING 4
ACCEPTANCE
EXTERNAL
WAITING
Credit: @klausleopold (LEANAbility)

54. @cliffhazell
NEXT DONEDEVELOPBACKLOG
WAITING 4
INTEGRATION
WAITING 4
ACCEPTANCE
WAITING 4
RELEASE
quarterlymonthly
EXTERNAL
WAITING
Credit: @klausleopold (LEANAbility)

55. @cliffhazell
NEXT DONEDEVELOPBACKLOG
WAITING 4
INTEGRATION
WAITING 4
ACCEPTANCE
WAITING 4
RELEASE
quarterlymonthly
EXTERNAL
WAITING
Credit: @klausleopold (LEANAbility)

56. @cliffhazell
NEXT DONDEVELOP
WAITING
BACKLOG
WAITING 4
INTEGRATION
WAITING 4
ACCEPTANCE
WAITING 4
RELEASEANALYZE
DEVELOPMENTPRODUCT
BACKLOG
WAITING
Credit: @klausleopold (LEANAbility)

57. @cliffhazell
NEXTBACKLOGANALYZE
DEVELOPMENTPRODUCT
BACKLOG
WAITING
DETAIL
CONCEPT
ROUGH
CONCEPT
WAITING 4
APPROVAL
WAITING 4
STEERING
COMMITTEE
WAITINGWAITING
IDEA
TRIAGE
POOL OF
NEW IDEAS
Credit: @klausleopold (LEANAbility)

58. @cliffhazell
NEXT DONEDEVELOPBACKLOG
WAITING 4
INTEGRATION
WAITING 4
ACCEPTANCE
WAITING 4
RELEASEANALYZE
DEVELOPMENTPRODUCT
BACKLOG
DETAIL
CONCEPT
ROUGH
CONCEPT
WAITING 4
APPROVAL
WAITING 4
STEERING
COMMITTEE
WAITING
IDEA
TRIAGE
POOL OF
NEW IDEAS
WAITING WAITING WAITING
we are so fucking AGILE, yay!!
monthly
quarterly yearly quarterlymonthly
…………………………………….……………………………………….……………………………………………………………………
we are working, yay!!
Credit: @klausleopold (LEANAbility)

60. Why speed up
working,
if waiting is
most of
lead time?
@cliffhazell

61. Visualise and
Manage flow
End-to-end
@cliffhazell

62. B C DA
B C DONEA B C DONEA B C DONEA
coord 1
coord 2
coord N
Level1:operational
Level3:strategy
…
team 1 team 2 team N
B C DA
deliver DONErealizeconcept
deliver DONErealizeconcept
C DONEBA
Level2:end-2-endcoordination
FLIGHtlevels
@cliffhazell Credit: @klausleopold

65. @cliffhazell
Further reading

66. Go beyond the
Team Level
Visualise
End-to-End
Flow
@cliffhazell

67. @cliffhazell
Increased situational awareness with
improved diversity, and inclusion
Find where to improve through visualising the
end-to-end flow.
Avoid resulting and create focus, with ordered
Hypothesis.
Sapiens
Science
Systems

68. @cliffhazell
Thank you!
Cliff Hazell
Flight Levels Academy
Co-Founder
cliff@flightlevel.io
Twitter @cliffhazell