1. CLARISSA M. SPENCE
71 Polara Drive  Lower Sackville, NS  B4C 2B7
 Tel: (902) 293-3100 Cell
cmspence@live.ca
Objective
A willingness to obtain field experience in the human services industry to expand upon my
academics.
Summary of Skills
 Excellent conflict resolution skills
 Able to remain neutral and empathetic
 Highly motivated, flexible and energetic multi-tasker
 Proven ability to prioritize and handle demanding workload
 Superb interpersonal and communication skills
 Enthusiastic personality with a teamwork approach to achieving success Excellent time-
management skills
 Promotes a safe environment
Education
 Success College 2015/2016
Human Services/Counselling Skills Diploma Program.
 Maritime Business College 2004
Veterinary Assistant Diploma Program

2. Certifications and Workshops
Certifications Workshops
St. John Ambulance Car Seat Safety Technician Course 2009 Atlantic Veterinary Conference 2004/2005
Virtues Project Facilitator Training 2009 Infectious Disease Control Pending
Living Works Suicide Intervention Skills Training 2009 Medication Awareness Pending
First Aid / CPR Level C 2016 Basic Practices and Principles of Personal Care
Pending
Suicide Intervention (A.S.I.S.T.) Pending Individual Program Planning Pending
Non-violent Crisis Intervention Pending Medicine Wheel 2016
Critical Incident Stress Management Level 1 Pending
Fire and Life Safety Pending
Non-aversive Behaviour Change Pending
Death Notification 2016
Bereavement Counselling 2016
Self Defense For Professionals 2016
Diffusing Hostilities Pending
Self Defense for Professionals (P.P.C.T.) 2016
Employment History
Home Support Worker 2015- Present
Private Home, Mt. Uniacke N.S
 Assist four ladies between the ages of 30-50 with varying degrees or intellectual abilities
 Provide program planning with recognition of medical conditions
 Oversee that household cleanliness safety and food handling is adhered to.
 Dispense medications
Office Administration 2014-2015
Macarthur’s Flowers, Dartmouth N.S
 Organization of accounts payable
 Creating all invoices for clients
 Courtesy phone calls to all wholesale clients to ensure satisfaction
 Day to office administration responsibilities

3. Operations Management Specialist 2012 - 2014
UPS, Dartmouth N.S
 Directly responsible for 4 clerical staff, 3 dispatch staff, and 2 customer counter clerks
 Research and provide all operational production service and final reports for senior
management team
 Process and resolve customer concerns and claims
 Liaison between 72 service providers and management staff
Program Facilitator 2008 - 2009
Centre for Northern Families, Yellowknife, NWT
 Provided outreach to mothers and children, in a safe environment
 Hosted weekly facilitations, literacy programs, cooking groups, kinder music as well as
crafts.
 Open topic support groups
 Assisted within a variety of areas within the center that include: New Canadian Program,
Youth Program, Daycare, Women’s Homeless Shelter, food kitchen, administration duty
 Was responsible to resource whenever required
Volunteer Work and Networking
North West Territories S.P.C.A 2006-2008
Shelter Nova Scotia (Sleep Out) September/October 2015
Mental Health Community: Festival of Hope October 2015
Veith House October – December 2015
Bryony House January – February 2016
References are available upon request