3. INTRODUCTION TO JBFIX LIMITED
Introduction
JBFix Limited is a cleaning, gardening & maintenance company formed by Joanne Brunger a retired Police officer who
believes that hard work, high standards and excellent staff form the back bone of any company. Specialized in
commercial services, which includes:
Commercial Cleaning
Builders Cleans
Garden Maintenance
Waste Management
Property Maintenance
Gutter Clearance
Window Cleaning
Having years’ experience in the industry our cleaning company will clean top to bottom leaving your property sparkling
clean and refreshed, we can also attend to grounds all our gardeners are highly skilled and produce exceptional results
each and every time. Need something fixed? We also provide a professional tradesman to attend to any maintanance
issues, and holding a waste carrier license we can also dispose of any unwanted rubbish. We pride ourselves on being a
one stop shop for property management
We are also experienced in building cleans big and small having worked on many after build cleaning projects and we
understand that we need to be quick and efficient in order for you to successfully complete your construction site and
hand it over to the client. And beings we hold a waste carrier license, this enables us to clear the site free from debris.
We can provide cleaners who are fully trained and have CSCS cards. Builders cleans require specific products, tools and
techniques, we will bring everything we need with us to do the job - it is included in the price we will bring all necessary
Personal Protection Equipment (PPE) equipment. We are fully insured
Our main substantial contracts are cleaning/grounds, but we can offer partial packages on gardening, waste
management, window cleaning and property maintenance on blocks of flats, rental properties, schools and office
blocks.
Employee’s
All staff work solely for JBFix, they are highly trained and focused on providing a high quality service and clear on
company values and professionalism
JBFix do not sub contract, all staff have been vetted, are highly trained and most importantly all reliable and
trustworthy. Their work is assessed on a monthly basis. Staff wear smart but practical uniforms, have sign written vans
and each carry smart phones or tablets, enabling them to be able to contact the office in order to report back with any
problems or issues they find if and when on site..
On all new contracts each cleaner is given a copy of the Cleaning Specification so that
they know all the areas to be cleaned. An induction program ensures staff understands
their roles, responsibilities and the organization’s values and goals and how these
contribute to providing quality services all of our cleaners are experienced with
demonstrated skills in cleaning work practices all are insured and have backup provisions
in place to make sure that no matter what might happen – you can rely on our cleaning
staff to be there and get your cleaning tasks done on time, Training is given to all staff for
new operations of equipment to ensure safe and correct use.
Even though the Head Office is based in Essex, staffs are employed in the local vicinity to the contracted site
4. Quality Assurance
JBFix Limited will provide a cleaning service which will enable us to complete the cleaning of all
areas of your premises as defined under the scope requirements of the agreement, We take
quality control very seriously and our aim is to form lasting business relationships with our clients
by providing a consistently flawless service. To this end, you’ll find our staff exemplary and our customer service
first-rate.. All our products we use are environmental friendly
For quality control purposes pictures of the cleaning visit are emailed to the office to show the signing sheet, and overall
cleaning completion, these are held on file; in our experience carrying out this action helps us to assist with any queries,
issues or complaints, should they arise.
Complaints Procedure
If there is a complaint, the managing director Joanne Brunger, will be the direct point of contact in the first instance to
discuss any concerns, this will then become a priority and the site will be visited within 24 hours to discuss and resolve
any issues the customer may have. A report is subsequently filed once a satisfactory conclusion is met for all
concerned. The team member is then given any retraining necessary in order to assure no reoccurrence.
Attendance
All staff are instructed to contact the office first thing on arrival and then on departure
Objectives
Motivated individuals who take pride in their work.
Maintain a safe environment for staff and customers. friendly and reliable
Cost effective solutions and offer solutions that best suit each customer
Fully trained staff in all aspects of commercial cleaning services
All cleaners attending to builders cleans are trained and each holds a valid CSCS Card
24 hour response service
Awarded 5 stars cleaning of excellence
SPECIFICATION:
Clean communal door(s), door signage and door furniture (push/pull plates, handles, lettering, kick plates, step
guards, letterboxes) and door glass.
Check surfaces for chewing gum and remove if necessary
Wipe over entry phone unit and brass/door furniture (push/pull plates, handles, lettering, kick plates, step
guards, letterboxes, alarm panels
Shake out door mats and rugs
If there is a lift, pick up lift phone and check there is a dial tone and line connection
Remove junk mail from floors, pigeon, holes etc...
Wipe over lift doors, thresholds, mirrors, internal panels, emergency lift phone cupboard
Place notices on any items left in the communal areas, photograph items with notices affixed and email PM
stating: site and date
Remove to bin store any items left in common parts (provided a notice has been fixed to the item for at least 1
visit)
Sweep and wash hard floors/tiled areas
Vacuum clean carpeted floors & stairs
Remove dust from window sills, ledges, dado rails, pictures, skirtings, stair railings/balustrades, fire
extinguishers, mailboxes, grills, light switches, light fittings, emergency lights, lamp shades, smoke alarms, loft
hatches
5. Check walls to common parts for marks that can be removed, where possible remove
visible marks and photograph and report to Ringley marks that cannot be removed
Polish stained wood/brass hand rails and door thresholds
BICYCLE STORE & BIN STORES
Notify Property Manager of any rotten items
Disinfect the Bin Store
Photo and sent to Agent evidence of dumped items in or around the Store
Collapse rubbish & boxes and put in the bins provided
Clean Bin store doors, hinges & bin store locks
Advise if bin stores in urgent need of dis-infecting
Empty all cigarette waste vessels and wipe over at least fortnightly
Advise PM of anything broken, light fittings, smashed light switches, stuck push button light switches
Ensure all landlord letterboxes are checked / emptied at least fortnightly
Advise of doors that do not close properly i.e., hinge or frame damage or where door closers need adjustment
Place a notice on refuse sacks placed outside flats as these are a nuisance, smell and leave marks on the
carpets
Sweep out meter cupboards monthly, check for litter in the cupboards at least fortnightly
Advise of specialist light fittings that an electrician needs to attend to change dead bulbs
Advise of light fittings you cannot safely access to change bulbs where an electrician needs to attend to change
bulbs
Sweep out the bike stores
Advise of bulky items dumped, etc...
Advise of dead/abandoned bicycles
Advise of If there is lift, lift phones with no dial tone/connection
Advise of If there is fire extinguishers, fire extinguishers where service date has passed
Advise of If there is smoke alarms, smoke alarms that don't work after you have changed the battery
UNDERCROFT & PARKING AREAS
Photo and sent to Agent evidence of dumped items in or around the Store
Wipe over "plaques", development signs/name boards, block name signs, car park signs
Remove cobwebs/dust down porch/entrance
Sweep bin store and put strewn and overspill rubbish into bins provided
Check bin store for any bulky items dumped, etc... Report to (name of property manager) items that cannot be
put in bins provided
Check / test external lights by putting a cloth over the photocell / light sensor. Report to (name of property
manager) items that cannot be put in bins provided
ABSOLUTE REQUIREMENTS
You must use "warning wet floor signs" when you are washing any floors
You must ensure that cleaning cupboards are locked at the end of your visit
You must ensure that any cleaning products either left on site or in use are labelled appropriately to COSHH
requirements
Where use of a ladder is required to change light bulbs you must ensure that your staff have been trained on
working at heights
EXTERIOR
Wipe over "Ringley plaques", development signs/name boards, block name signs, car park signs
6. Remove cobwebs/dust down porch/entrance
Sweep/brush down entrance steps/ramps
Sweep bin store and put strewn and over spilt rubbish into bins provided
Check bin store for any bulky items dumped, etc... Report to (name of property manager)
items that cannot be put in bins provided
INTERIOR - CHECK & CLEAN IF NECESSARY / MINIMUM PREVENTATIVE CLEAN AS STATED
Remove cobwebs from ceiling-corners, high level ledges - minimum preventative clean/lapse 6 monthly
Dust apartment doors and frames as necessary - minimum preventative clean/lapse 3 monthly
Clean any mirrors in the common parts - minimum preventative clean/lapse - monthly
Wipe over stair nosing’s, door thresholds - minimum preventative clean/lapse – monthly
INTERNAL CLEAN
Each block would be cleaned in strict rotation on a weekly basis-1 clean per week but all foyers would be
checked daily for litter and leaflets etc.
Pick up litter, circulars and leaflets, together with old newspapers, in Communal areas and dispose of same
Thoroughly sweep/vacuum all internal surfaces to include under mats.
Main entrance doorway to ensure free of cobwebs
Wipe all internal handrails, balustrades, skirting and ledges. Wipe all sockets, switches, communal entry
systems, letterboxes and picture frames, lift doors and surrounds. Wipe all communal doorframes including
glass.
All points above to include staircases leading to car parks.
Spot clean walls and wash paintwork, as necessary.
Wash all communal entrance doors to include glass internally and externally.
Polish brass or other highly polished metal surfaces with suitable polish, clean all mirrors.
Thoroughly clean any communal areas that serve the block.
Empty any internal bins
Replacement of defective light bulbs to communal areas internally and externally, with the actual cost of such
bulbs is additional, but the labour cost being included in the quotation including cleaning shades accordingly,
half yearly basis.
Vacuum all main lobby areas, including mats. Clean lobby windows internally and externally and wash lobby
floors.
Keeping all dustbin areas clean and tidy, clearing all loose items of debris and placing in appropriate sacks for
collection.
Sweep bin stores and remove all litter on sight or more often as required.
NOTE: This does not include the removal of large items that cannot be placed in sacks for removal by refuse
collectors. Removal of such items is to be subject to instruction, an additional charge by the contractor and a
work order obtained. JBFiX do hold a waste carriers licence
Quarterly:
• Remove and clean all internal light fitting cover
Additional weekly:
• Testing of the fire alarm and/or light switches
• Removal of bulk items on site (communal areas and riser cupboards) for health and safety purposes.
• Replacement of legislative signing (e.g. fire doors keep closed, no smoking signs and items are to be removed on
sight).
7. Waste Management
• Empty any internal bins
• keep the dustbin area clean and tidy
• Remove all litter on site as often as required.
• Larger items can be removed by ourselves at an
additional cost
• We hold a waste carriers license.
Garden Services
• Mowing lawn and Grass cutting
• Hedge Trimming, Hedge Cutting and Shaping
• Weed removal and treatments
• General garden maintenance
• Planting bulbs, flowers and trees
• Removing and disposing of old or dead flowers
• Overhanging branches pruned
• Jet washing – paths, patios
Property Maintenance
• Brickwork and ground works
• Lighting issues
• Redecoration Works
• Lock issues and door closers
• Moss and algae clearance
• Gutter clearance
• Minor Electrical works
• Minor Plumbing works
• Carpentry
• Plastering
Heath and Safety
The policy of our company JBFix is to provide and maintain a safe and healthy workplace by ensuring that work
equipment is safe and that a safe system of work is provided for all of our employees. We will also provide suitable and
sufficient information, instructions training and supervision as is necessary to ensure the health and safety of our
employees and this shall include suitable and sufficient welfare, sanitary and working facilities as required.
8. All employees at JBFIx have a duty to ensure that they work in a safe manner and that their acts
or omissions do not cause harm to themselves or others in the vicinity. Employees will be
encouraged to bring to the attention of the management any concerns regarding any health and
safety issues.
JBFix recognises its duty of care towards others that are not in our employment. These people include; visitors and
contractors who have reason to come into contact with our business activities and premises. These persons will be
given suitable and sufficient information and instructions to ensure their health and safety. The actions of visitors and
contractors will be controlled in such a way so as not to cause harm to our employees or themselves. For all staff that
attending to builders cleans each will be fully trained and hold valid cards, each will wear required safety clothing and
are all fully aware of site protocol.
JBFix also recognises the needs of those in our employment who carryout there duties on other sites such as local
authority private land and premises etc. These persons shall be assessed and they will comply with the necessary site
inductions and procedures. To ensure that the Policy is implemented and maintained so that JBFix keeps within the
requirements of the Health and Safety at Work etc Act 1974 we have a staff member assigned to ensure that sufficient
resources, both financial and physical are available so that the Policy and its arrangements can be implemented
effectively.We believe that this Health and Safety Policy complies with the requirements of the Health and Safety at
Work etc Act 1974 and will be subject to a regular review annually or when there are any significant changes
Asbestos
Under The Health and Safety at Work Act 1974 Section 2: The Control of Asbestos Regulations 2006 (amended 2012):
requires us to protect the health and safety of our employees and others who may be affected by our undertaking,
whether the work is for us or not.
Asbestos substances or materials will not be used handled or stored until a suitable and sufficient risk assessment has
been carried out. The findings and content of the risk assessment will be communicated to all employees likely to come
into contact with the substance.
The person responsible for ensuring that a risk assessment has been undertaken and an Asbestos Survey or Register is
obtained before any work is undertaken is the responsibility of: Joanne Brunger
We recognise that Asbestos Exposure requires us to provide health surveillance of our employees. The level of health
surveillance is dependent upon the level of exposure and the hazardous substance involved. This will be determined at
the Asbestos assessment stage and form part of the control measures required.
Risk Assesment
The Management of Health and Safety at Work Regulations 1999, Regulation 3, requires that we must carry out a suitable and
sufficient assessment of the health and safety risks to our employees whilst they are at work.
We will also consider those that are not in our employment who may come into contact with our business activities or
premises. Before embarking on this task we need to have an understanding of the following:
A Hazard is something with potential to cause harm.
The Risk is a measure of the likelihood that harm will be caused.
JBFIx will ensure that we carry out suitable and sufficient risk assessments of all the tasks and equipment connected with our
business activities that are likely to present a significant risk of injury or ill health to our employees or others within our
activities.
9. Risk assessment for Cleaning Staff
What are the
hazards?
Who might be
harmed and
how?
What are you already doing What further action is
necessary
Action by who
/when
Contact with
bleach and other
cleaning/garden
chemicals
Staff risks getting
skin problems
such as dermatitis,
and eye damage,
from direct
contact with
bleach and other
cleaning
chemicals, eg
solvents and
detergents.
Vapour may cause
breathing
problems
. ■ Long-handled mops/brushes, and
appropriate gloves, provided and staff
trained in their use.
■ All staff trained in the risks, use and
storage of cleaning chemicals and
wear personal protective equipment
as instructed.
■ Cleaning chemicals marked ‘irritant’
substituted, where possible, for milder
alternatives.
■ Cleaning machines designed to
minimise handling of cleaning
chemicals.
■ Staff reminded to report any health
problems they think may come from
cleaning, and to check for dry, red or
itchy skin on their hands.
Staff reminded to wash
gloves and aprons after
use
Quality
Assurance
Manager
Slips, trips and falls
well lit.
Employees,
contractors,
residents and
others might
suffer sprains,
fractures
■ The right cleaning equipment is
used for the right job, and staffs
follow safe systems of work.
■ Anti-slip matting at entrances.
■ Staff monitor entrances for wet
floor surfaces walked in. safety cones
to make aware of wet floors
■ Spillages cleared up immediately,
according to agreed procedures, and
the floor left dry.
■ Staff do not leave cleaning
materials/equipment unattended.
■ Most cleaning machines used have
no trailing cables.
■ For machines with cables, cleaners
use socket nearest to where they are
working and use hazard cones to warn
others.
Lighting illuminates
■walkways and stairs checked
regularly by cleaner to ensure correct
lighting in fully working – blown lamps
etc replaced immediately, other faults
reported to on-call electrician for
repair
Staff made awareness
of risk of slips and trips.
Remind staff that, if
appropriate, small
spillages can be cleaned
dry using absorbent
paper towels. Cleaners
reminded to wear
sensible shoes, eg flat
shoes with a good grip.
Remind cleaners to
report any uneven floor
surfaces, loose stair
railings
Quality
Assurance
manager
Regular staff
meetings and
health and
safety checks
10. Risk assessement for window cleaning
What are the
hazards?
Who might be harmed and how? What are you already doing Control
level risk
Action
by who
Slips, Trips and
Falls
Employee, public
Risk of slipping on wet floor or
tripping on the equipment. (e.g.
ladders/hoses) left lying around.
■ Ensure barriers and/or warning signs
used.
■ Store equipment tidily and out of the
way.
2 JBFix
Falling from
ladder/
Access
Equipment
Employee ■ “Reach & Wash” system to be used
from ground level where possible.
■ Full PPE to be used including
harnesses, suitable clothing/footwear
and hardhats when at heights.
■ Ensure operatives are competent
working at height.
■ Weather conditions accounted for
when working at height.
2 JBFix
Equipment
falling from
height
Employee, public ■ Equipment always attached to
operator using ropes/harnesses.
2 JBFix
Equipment and
Materials
Risk of Manual handling injury
Incorrect lifting techniques.
■Utilise correct lifting procedures. 1 JBFix
Window Cleaning Risk Assessment
RISK ASSESSMENT
Assessment of Risks
The objective of this Risk Assessment is to evaluate the risk whilst undertaking exterior cleaning
Specific Risk Assessment
This section identifies the specific risks involved and quantifies their likelihood based on the following table:
* JBFiX Ltd considers 1 and 2 as the level of risk for normal controlled working conditions.
Numeric Value Probability Description
5 Likely/frequent Has occurred frequently. Event only to be expected.
4 Probable Will occur several times.
3 Possible Could occur sometimes.
2 Remote Unlikely though conceivable.*
1 Improbable So unlikely that the probability of it occurring is close to
zero.*
Window Cleaning
When it comes to window cleaning, the staff at Jbfix are experts in this field. With new and improved ways of making
this job easier, we have now incorporated the revolutionary ladder less window cleaning technique, known as the water
fed pole system. This practice allows the operative to work from the ground with telescopic poles, making previously
inaccessible windows easy to reach. This system gives our staff the access to reach heights of up to 72ft without having
to rely on any other equipment, though harness is saftety cheacked and avaialble if needed.
11. Financial Turnover for 2015- 2016
Since the first quarter as shown JBFix has continued to grow in all
aspects, the cleaning team has increased by 50%, gardening team
37% percent, due to winning new contracts and business expansion,
we will continue to recruit to ensure quality of service and the
capity of staff meets the growth in business and the requirements
needed.
In supporting the staff and business growth, new positions have
been appointed within the office, enabling all staff and clients the
support required and the continuation of providing quality
customer service.
Key Performance Indicators
KPIs based on our checks that are carried out regularly by management
KPI's for Cleaning Staff Excellent Good Average Poor
Cleaning Standard The standard of clean
as observed on
regular inspection
this month is
excellent, no issues
to rectify. Always the
same high standard.
The standard of clean
as observed on regular
inspection this month
is very good, few issues
to action. Usually a
consistent high
standard.
The standard of clean
as observed on
regular inspection this
month is acceptable,
few issues to action.
Consistently to an
acceptable standard.
The standard of clean
as observed on
regular inspection this
month is below
standard, numerous
issues to rectify.
Inconsistent, often a
lot of issues to deal
with.
Complaints We receive
compliments from
Customers and
tenants but no
complaints.
Very few complaints or
none, from the
customers or tenants.
Few complaints from
the customers or
tenants and promptly
attended to.
Some complaints from
customers or tenants.
Customer Service Individual cleaners go
above and beyond
the call of duty. High
standard
Cleaners are proactive
in offering service. High
standard
Acceptable. Cleaners
are polite and helpful.
High standard
Needs improvement
cleaners polite, but
not very helpful. Poor
Presentation &
Uniforms
All staff are well
presented, in perfect
uniform and
equipped at all times.
All staff are well
presented. Very high
standard of uniforms
almost all the time, few
exceptions.
Occasional exceptions
but promptly
rectified. Overall
acceptable.
Often a staff member
unacceptable.
1st
Quarter
2nd
Quarter
3rd
Quarter
4th
Quarter
Employment Growth
Maintenance Office Gardening Cleaning
12. 100%
0%0%0%
Presentation &
Uniforms
Excellent
Good
Average
Poor
Charts demonstrate the KPI achieved in 2015- 2016
Testimonials View on Facebook·https://facebook/jbfix/
JB FIX Limited- commercial services 2 weeks ago JBFix Limited- Review:
Thanks, knew I could rely on you. I have to say Jo I really find it such a pleasure working with you. It makes a difficult
industry just that much easier to work in. Thanks
JB FIX Limited- commercial services 3 weeks ago JBFix Limited- Review
I have worked with Jo at JBFix for a number of years.
We recently retendered and awarded a further cleaning contract to JBFix on a site which consists of 164 apartments. The
level of cleanliness has significantly improved and although we have received no comments from residents, no news is
always good news!
We have a Building Manager on site who works closely with JBFix. The reporting of issues and photographic evidence is
useful when dealing with difficult residents and the cleaner and building manager maintain a good working relationship.
Hi Joanne,
I didn’t even need to say we had changed cleaning companies! The residents have noticed a marked improvement so
thank you so much it really is greatly appreciated and noticeable. -1st
September 2015
Jo everything is looking superb at Dukes, thank you so much. The attention to detail is obvious and the standard is
exceptionally high. - Thank you - 24th
September 2015
Declaration of honor
As the Company continues to grow the staff at JBFix continue to expand, never will cuts be made that could
compromise our quality of service, we have a responsibility to our clients to ensure that never happens.
Customer satisfaction is a key factor in JBFix, we understand the importance that a company expects from a service
provider. We look at each contract with individual care and attention,
we offer solutions that suit the customer and not just a standard basic work ethic used for everyone. We are more
than confident in knowing JBFix has the resources that deliver the exact requirements and service that you are
looking for. We only ever use the best products, ensuring all are environmental friendly and safe.
Staff that are fully trained in all areas and the continuation of training
will always be put in place if and when required
79%
21%
0%0%
Customer service
Excellent
Good
Average
Poor
80%
20%
Cleaning/garden standards
Excellent
Good
Average
Poor
92%
8%
Complaints
Excellent
Good
Average
Poor
