This document discusses the need for healthcare organizations to innovate in order to succeed. It notes that innovation is more likely to come from a disciplined approach rather than creative people. It also debunks myths about innovation, such as the idea that it requires a lot of resources or must create radical new products. The document advocates building a workforce with diverse skills and talents to foster innovation, including conformists, creatives, and detail-oriented people. It provides tips for leading innovation, such as encouraging experimentation, attracting the right talent from inside and outside the organization, and seeking partners.

1. Transformative Hiring
Change your game for better results
Thursday, April 19, 2012
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2. Introductions & Agenda
• Introductions
• Why Talk Innovation Now?
• Innovation Myths Debunked
• Time to Change Your Game
• Partnering for Transformation
Mike Soisson
Vice President • Q&A
Pinstripe Healthcare
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3. Why Talk Innovation Now?
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4. 2011 Feature Film Moneyball
http://www.youtube.com/watch?v=WNlCBy07z08
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5. Content Property of Pinstripe, Inc. 5

6. 10 Types of Innovation
1. Business model 5. Product performance
how the enterprise makes money basic features, performance and functionality
2. Networking 6. Product system
enterprise’s structure/ extended system that surrounds an offering
value chain
7. Service
how you service your customers
Finance Process. Offering Delivery
Business Networking Enabling Core Product Product Service Channel Brand Customer
model process process performance system experience
8. Channel
how you connect your offerings
3. Enabling process to your customers
assembled capabilities
9. Brand
how you express your offering’s
4. Core process benefit to customers
proprietary processes that add value
10. Customer experience
how you create an overall
experience for customers
Larry.Keeley@doblin.com
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7. Innovation Myths
Debunked
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8. Innovation Myth
“Innovation
Fact:
comes from
people who Innovation is far more
likely to come from a
are creative.” disciplined approach.
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9. Innovation Myth
“Innovation is Fact:
expensive, Innovation is more
demanding correlated with resource
a lot of scarcity. And failure to
resources.” innovate is truly costly.
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10. Innovation Myth
“Innovation is Fact:
creating a hot New products are quickly
new product.” copied and rarely enjoy
sustained profits or
success.
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11. Innovation Myth
“Innovation Fact:
must be Minor innovations are
radical to often more successful
create real and transformational
change.” than “big idea” that
never comes to fruition.
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12. Healthcare Organizations Must Innovate
• Creating an experience for the savvy healthcare consumer
• Designing a system that educates and moves us away from
“sick care” to truly “health care”
• Transitioning to organizations rewarded for volume to one
rewarded for value & quality
• Meeting the demands of the new hospital financial
incentives
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13. Change Your Game
The Rules Already Changed
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14. Formula for Fostering Innovation
People
Collaborative
Customer Service Driven
Innovative Ideas
& Results
Processes Systematic Challenges Culture
Flexible Take smart risks
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15. Focus on People First…
Discovery-driven Delivery-driven
• Associating • Analyzing
• Questioning • Planning
• Observing • Detail-oriented
• Idea Networking • Implementing
• Experimenting • Self-disciplined
Different
Talents
in Balance
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16. …Then Give Them the Tools to Succeed.
People Processes Culture
• A workforce that • Truly embracing • Teamwork
focuses on: integrated care – Communication
– Service – Removal of silos – Patient-centered
– Teamwork – Understanding – Development
– Technology indicators
– Efficiencies
The rules have changed.
Playing the new game requires the “right” talent.
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17. New Essential Skills
Your workforce must be made-up of individuals who are:
Passionate Team
& Engaged Players
Customer- Critical
Focused Thinkers
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18. Hiring for Innovation
Building a Team that will Succeed
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19. Building an Innovation Team
Distinct Cognitive Types
Mixed Conformists Creatives Detail-Oriented
10%
25%
50%
15%
Source: Harvard Business Review, March 2012
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20. Leading Innovation
1. Work across the organization
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21. Leading Innovation
1. Work across the organization
2. Encourage experimentation and adaptation
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22. Leading Innovation
1. Work across the organization
2. Encourage experimentation and adaptation
3. Source, attract, screen and assess for the right talent
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23. Leading Innovation
1. Work across the organization
2. Encourage experimentation and adaptation
3. Source, attract, screen and assess for the right talent
4. Reach outside of your organization and industry
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24. Leading Innovation
1. Work across the organization
2. Encourage experimentation and adaptation
3. Source, attract, screen and assess for the right talent
4. Reach outside of your organization and industry
5. Seek out partners that will accelerate your innovation
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25. Taking a Fresh Look
New ways of:
• Who are you holding accountable?
• Sourcing talent
• How do you find people? • Screening talent
• How do you hire? • Assessing talent
• Onboarding talent
• How do you know they are right?
• How are you integrating them?
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26. Discussion & Conclusion
• Make a commitment to drive
“We’ve got to innovation.
think • Challenge your HR leaders to
find the right talent.
differently.” • Challenge your operational
leaders to change their hiring
- Billy Beane
criteria.
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27. Thank you!
Pinstripe Healthcare
• Deep healthcare experience
Mike Soisson • Clinical Centers of Expertise
msoisson@ • 2012 RPO Star Performer
pinstripehealthcare.com according to Everest Group
(717) 795-9010 • Top RPO Provider as recognized
by HRO Today
pinstripehealthcare.com
• Partner with nationally
recognized, innovative brands
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