1. SUPPLIER
MANAGEMENT: KPIs,
SLA and SRM
larissa.rubio@inbrasc.org
(646) 741-8579
inbrasc.org
NEW YORK | OCT 27, 28, 29
SEMINAR HOURS
8:30 AM - 5:00 PM

2. The supply base represents a wealth of opportunity that can bring
significant value, competitive position and long-term sustainability to
the business.
This course discusses the process of developing KPIs, SLAs, Supplier
Performance Measurement and Supplier Relationship Management
(SRM). Inbrasc offers a practical roadmap to implement and improve
controls, getting the most out of a supply base.
SUPPLIER MANAGEMENT:
KPIs, SLA and SRM
NEW YORK | OCT 27, 28, 29
TKP Conference Center
109 West 39th Street
New York – NY, USA 10018
SEMINAR HOURS
8:30 AM - 5:00 PM

3. MODULE1
Strategic Analysis for
Category, Products and
Services
PROGRAM
MODULE2
Defining and Choosing
Metrics
• Establishing the critical success factors using
the supplier portfolio
• How to position each category in Kraljic
Matrix
• How to extend the analysis through a
Supplier Perception Matrix
• During this session, each team will apply the
Analysis Framework to the selected category
• Main KPIs and formulas used in the market
for supply management
• KPI record template
• KPIs related to time, cost, risk and complexity
• Evaluation of the selected metrics
• Benchmarking process
• Interactive application session
SUPPLIER
MANAGEMENT:
KPIs, SLA and
SRM

4. MODULE3
SLAs
MODULE4
Building a Supplier
Performance Measurement
System
SUPPLIER
MANAGEMENT:
KPIs, SLA and
SRM
• 7 steps for building a SLA
• SLAM – Service Level Agreement Monitoring:
combining a SLA with a dashboard
• Using a template to fill out the required
information
• Interactive application session
• Designing the evaluation criteria using AHP
method
• Defining the impact of each criteria in the
business
• How to get useful information from the
supplier
• How to categorize suppliers through the
Supplier Qualification Index
• Deploying a supplier performance PDCA
process
• Determine the SPM aim
• Supplier-specific requirements and targets
• SPM outputs
• Interactive application session
PROGRAM

5. Christopher Thackray
Chris has a large experience in Procurement
working in leadership positions across GE Capital
for the past 13 years. With a strong background in
risk management, category strategy and
negotiation, he has been rated as a role model
within GE Capital’s global sourcing organization.
Carlos Montagner
Professor Montagner has a full set of teaching
skills: great dynamics, outstanding oratory and
many years of practical experience. Previously held
leadership positions in companies as Unilever,
Danonn, Baxter Healthcare and Revlon.
David De Carvalho
Brings large experience in automotive, construction
and chemical industries. Worked previously as
Procurement and Supply Chain Director at Tower
Automotive and Valeo. David is an engineer and
holds a MBA from Insead.
Todd Veneziano
This charismatic professor has more than 15 years
of sourcing experience, developing procurement
areas mostly in services organizations as United
Nations, Thomson Reuters, AIG and Wills. His
procurement and collaboration skills are
continuously focused on engage and gain the
confidence of his team.
MODULE5
Supplier Relationship
Management
SUPPLIER
MANAGEMENT:
KPIs, SLA and
SRM
• Designing a supplier relationship
program (SRM) through the
categorization of suppliers
• Suppliers and partners development
• How to map the type of a relationship
(transactional and mutual)
• Building strategic collaborative
relationships
• Getting innovation from the suppliers
• Interactive application session
PROGRAM
GLOBALINBRASCINSTRUCTORS

6. • Over 14,000 students
• Using Lexsys learning system, we focus on the “how-to”
instead of “what” and “why”. This means lots of unique
practical templates, case studies and frameworks
• Professors must have current or previous experience as
supply chain executives in large organizations
• All the content is developed internally by our specialized
researchers and designers
• A board composed by supply chain leaders who believe
that our training programs are the best investment for
their teams
• High recommendation index by our students
• Outstanding service and friendly staff
Welcome to Inbrasc - a business
school entirely focused on
procurement, logistics and
planning. Here great ideas are
built and shared. Our differential
is the way in which our
educational programs are
planned and applied, including
lots of interactivity, practical
templates, case studies and up-
to-date models.

7. TESTIMONIALS
The course exceeded all of
my expectations.
A.M. - Purchasing Coordinator - AkzoNobel
I was pleased with the course and
what I learned will help in my job.
J. M. - Unimin Corporation - General Manager
Excellent teaching method and
applicable content.
A. S. - Manager of Supply Division - ArcelorMittal
I really enjoyed. The case studies are great
and very connected to my day to day
business routine.
P. P. - Strategic Sourcing - BASF
Instructor was excellent and
real life examples really
helpful.
S.S. - Manager Strategic Sourcing – Kronos
Excelent, I really enjoyed.
L. R. - Operations Manager – Pepsico

9. NORTH AMERICA COUNCIL
DOV SHENKMAN Group VP, Supply Chain Global Walgreens
ERIK D. GRISSELL Director, Strategic Sourcing CDPHP
FLAVIO ROSSI Senior VP - Procurement & Supply Chain Operations T-Mobile
FRITZ GILBERT Director, Global Metal Sourcing Novelis
NIKHIL SAGAR VP Supply Chain and Inventory Planning Groupon
ROGER GOSSETT Senior Director, Indirect Procurement Flextronics
STEVE DRAPER Procurement Director Whirlpool
SUZANNE HARRIS VP, Strategic Sourcing and Procurement First American Title
TAMMER FAKHRY Director Strategic Sourcing Prudential Financial
VONA R. COX Chief Procurement Officer Atlanta Housing Authority

10. NEW YORK | OCT 27, 28, 29
TKP Conference Center
109 West 39th Street
New York – NY, USA 10018
larissa.rubio@inbrasc.org
(646) 741-8579
inbrasc.org