1. Christopher Marquis
6828 Upland Court
Florence, KY 41042
Personal: (859) 803-7294
c.marquis@zoomtown.com
SUMMARY
Extensive experience in software quality assurance/quality assurance engineering in a variety of industries and
software development. Success in designing analytics and automation of analytical tools using VBA.
Responsible for managing human and financial resources. Leading efforts to improve quality and timeliness of
engineering work. Past Secret security clearance.
PROFESSIONAL EXPERIENCE
BELCAN CORPORATION, Blue Ash, OH 2004 to present
Program/Project Manager
Manage resources for project success. Provide guidance/mentoring to other project managers. Collected and
analyzed customer feedback data then designed and administered training to realize a substantial improvement
in feedback scores. Proposal team member for numerous projects.
Services Engineering Analytics
Research into methods for scheduling aircraft engine maintenance for maximum time on wing and maximum
profits. Analysis of in-flight and ground data to uncover methods for airlines to reduce fuel consumption and
carbon emissions.
Development of computer based tools to analyze data and produce reports. VBA and JMP scripting.
Senior Engineer
Quality Assurance for safety critical jet engine control software at General Electric facility. Project Manager
for multiple projects under multiple programs. Responsible for SQA from requirements allocation to delivery.
Interface with program managers, software leads, configuration management, testing and other SQA.
MOTOROLA, INC., Libertyville, IL 1999-2003
Senior Software Quality Assurance Engineer
Software process quality assurance and release verification, software reliability prediction and third party
software QA for cellular telephones in an ISO9001 certified environment. Developed and documented
processes for total life cycle software quality assurance (SQA). Six Sigma Black Belt, applying statistical and
problem solving techniques to improve software design and development programs.
• Devised and implemented a statistically based software reliability prediction program to enhance cellular
operator customer satisfaction, thereby, reducing rework and resulting in projected first year savings of
$500,000.
• Analyzed customer return data as part of Six Sigma project to uncover trends in reasons for return, repeat
returns and reporting irregularities with the goal of trimming at least $10M from customer service budget.
• Received training in SEI/CMM and served on team to prepare US and international IT department sites for
assessment.
ROCK VALLEY COLLEGE, Rockford, IL 1998-2000
Adjunct Instructor of Industrial Management

2. • Developed and presented course material to second year college students. Wrote and graded tests and
evaluated student performance, achieving 100% passing rate.
HAMILTON SUNDSTRAND INC., Rockford, IL 1997-1999
Senior Software Quality Assurance Engineer
Software process verification and review and acceptance of software artifacts (Ada, C, assembler, DSP) for
safety critical aircraft fly-by-wire flight control and computer controlled power generating systems, within a
quality system compliant with ISO9001 and DO-178B. Developed and implemented processes for SQA effort
including systems engineering and testing. Participated in design reviews, traceability audits, code reviews and
documentation reviews. Company interface for SQA with customers, FAA, and suppliers.
• Investigated and determined root cause of software upgrade failure, providing solutions to end airline
customer downtime.
• Led three-member engineering team in preparation for and successful completion of review by FAA, leading
to re-qualification of SQA system to DO-178B.
DEFENSE CONTRACT MANAGEMENT AGENCY
Branch Supervisor/Program Manager, Melbourne, FL 1989-1997
Supervisor for eight QA specialists, signature authority for acceptance of +$2B major, airborne, digital radar,
weapons system. Manager of all DoD software and hardware QA program activities at major defense
contractor, Northrop Grumman, in Melbourne, FL. Designed and drove implementation of DoD oversight of
military standard and ISO9001 compliant, 5000+ person engineering and manufacturing effort. Worked with
top management of procuring agency and contractor to assure contract requirements were met. Oversaw
implementation of radically different military system for procurement quality assurance. Manager of customer
complaint system.
• Led Quality Assurance team and supervised defense contractor in meeting all contract technical requirements,
which resulted in delivery of $250M airborne weapons system to US Air Force on time and with full
functionality.
• Led seven-member team to assess and approve ISO9001 compliance of contractor for the Department of
Defense.
• Verified functionality of systems, software and aircraft radar system for immediate deployment of J-STARS,
(Joint - Standoff Target and Attack Radar System) resulting in successful round-the-clock efforts for aircraft
utilization in 1991 Gulf War to enhance battlefield management and reduce risks.
Quality Assurance Specialist, Manufacturing, Melbourne and Daytona Beach, FL 1983-1989
EDUCATION
MBA, Management of Technology, Florida Institute of Technology, Melbourne, FL
BS, Business Administration with Honors, Rollins College, Patrick AFB Branch, Cocoa, FL
TRAINING AND DEVELOPMENT
Industry training in: Six Sigma, management, Quality Assurance, SEI CMMI, ISO9000 lead assessor,
electronics, inspection, leadership, and training.
CERTIFICATIONS/ ASSOCIATIONS
Six Sigma Black Belt Certification (Motorola)
Six Sigma Green Belt Certification (Motorola)