1. Resumé
Christina
Durighello

2. ______________________________________________________________________________________________
Christina Durighello Page 2 Resumé
Personal Details
Full Name: Christina Teresa Anna Durighello
Address: 18 Tarrawonga Drive, Calliope, Queensland, 4680
Phone: 07 4992 9500 business hours
Mobile: 0409 596 991
Email Address: leogal760@gmail.com
Date of Birth: 26 July 1976
Licences & Tickets: Queensland Class ‘C’ Driver’s Licence
Personal Statement
Administration Support and customer service is my forte. I am a co-operative, flexible and supportive team
member who enjoys working in a professional team environment with the ability to work at a high level
independent of supervision to achieve quality outcomes for community and colleagues.
I am motivated in positions that require a pro-active approach, allow me room for creativity and
responsibility, and the opportunity to employ independent problem management strategies.
Employment History
July 2016 – current BANANA SHIRE COUNCIL
Rates Coordinator
Coordinate and maintain Council’s rates systems, section and processes in accordance with
Council Policies and procedures, whilst providing high level customer service to all
Customers.
• Coordinate, lead and maximise the performance of the Rates team
• Coordinate the maintenance of corporate rating and property records, to ensure data
integrity and currency
• Effectively coordinate and monitor customer service requests and complaints through
effective questioning, negotiation and conflict management to ensure an acceptable
outcome
• Verify and authorise completed rate searches
• Coordinate the collection of data, issue and verification of billing runs including
Supplementary Rate Notices and Water Consumption
• Coordinate debt recovery processes in accordance with statutory legislation and Council
policies and procedures
• Undertake monthly reconciliations of all rates sub-ledger
• Prepare accurate and timely financial reports for management and Council meetings
• Assist senior finance staff in preparation of financial reports, budgets, management
reports and statutory returns when required
• Contribute to the promotion of the image of the Council and the maximisation of good
public relations

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Employment History continued
• Liaise with clients, other Council staff, the public, consultants, utility and government
authorities
• Work effectively as a team member to assist senior staff to continuously improve work
processes, internal controls and develop new practices as required
• Undertake routine administrative tasks as required by the position
• Participate in training, exercises and response to Disaster Management and Recovery as
required
• Undertake other relevant duties as directed, consistent with skills, competence and
training.
Mareeba Shire Council amalgamated with the Councils of Eacham, Atherton and Herberton in March
2008.
The Tablelands Regional Council de-amalgamated January 2014, becoming two shires of the Tablelands
Regional Council and the Mareeba Shire Council.
January 2014 – July 2016 MAREEBA SHIRE COUNCIL
Rates Coordinator/Technical Officer
My current role within Mareeba Shire Council is a dynamic and rewarding position that requires a high
level of communication both oral and written as I carry out the day to day administration in a profession
and confidential manner for Corporate and Community Support Services Department.
• Issuing of Water and Rate Notices in an accurate and timely manner.
• Supervision of the maintenance of property records to ensure accuracy of rate related
records.
• Supervision of staff and functions associated with the Rates Section.
• Receive and respond to inward correspondence in relation to rating matters.
• Maintenance of Council’s Name and Address Register.
• Provision of quality rates reporting, rates modelling and participation in budgeting, year-end
reporting, and statistics.
• Maintain property valuation data
• Control and maintain the Name and Address Register and any other register within the four
revenue areas that contains such information.
• Responsible for all land database adjustments (eg. Splits, sub-divisions, amalgamations)
• Property System enhancement and maintenance
• Provide support and assistance to all Technology One Property and Rating users
• Provide training in the use of all 'nucleus' related Technology One Property and Rating
functions
• Update all charge controls with respect to Rates & Charges
Special Achievements:
• Assisted in the successful split of property data between the now newly formed Mareeba
Shire Council and the Tablelands Regional Council.
• Software programs utilized –
o MSC Internal Intranet & Navigator, TRC Website, Sharepoint

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Employment History continued
o Technology One Property and Rating, Finance One and Data Works,
o Word, Excel, Outlook (communication, bookings and appointments)
o Map Info
Mar 2008 – Jan 2014 TABLELANDS REGIONAL COUNCIL
Rates Technical Officer
• Provision of quality rates reporting, rates modelling and participation in budgeting, year-end
reporting, and statistics.
• Maintain property valuation data
• Control and maintain the Name and Address Register and any other register within the four
revenue areas that contains such information.
• Responsible for all land database adjustments (eg. Splits, sub-divisions, amalgamations)
• Property System enhancement and maintenance
• Provide support and assistance to all Technology One Property and Rating users
• Provide training in the use of all 'nucleus' related Technology One Property and Rating
functions
• Update all charge controls with respect to Rates & Charges
Special Achievements:
• Assisted in the successful amalgamation of property data from the Atherton, Eacham,
Herberton and Mareeba Shire Council’s to form the Tablelands Regional Council.
• Supported in the training of staff from the former Herberton, Eacham and Atherton Shire
Council’s the process and procedures in relation to property and rating within the Technology
One platform.
July 2007 – Mar 2008 MAREEBA SHIRE COUNCIL
Rates Coordinator
• Issuing of Water and Rate Notices in an accurate and timely manner.
• Supervision of the maintenance of property records to ensure accuracy of rate related
records.
• Supervision of Front Counter Customer Service including cash transactions and daily
reconciliations.
• Supervision of staff and functions associated with the Rates Section.
• Receive and respond to inward correspondence in relation to rating matters.
• Maintenance of Council’s Name and Address Register.
July 1999 – July 2007 MAREEBA SHIRE COUNCIL
Rates Clerk
• Daily maintenance of property records to ensure accuracy of rate related records.
• Daily maintenance of Council’s Name and Address Register.
• Receive and respond to inward correspondence in relation to rating matters.
• Daily supervision of Rate section staff (assistant rates clerk, front counter staff)

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Employment History continued
July 1995 – July 1999 MAREEBA SHIRE COUNCIL
Finance/Accounting Support Officer
• Provide administrative support by performing minor/routine tasks within the finance, payroll
and accounts section of council.
• Data entry, archiving, customer service
• Accounts Payable – processing of invoices and statements
• Generation of payments (printing of cheques)
• Bank Account Reconciliations
February 1994 – July 1995 MAREEBA SHIRE COUNCIL
Junior Clerical Officer
• Provide administrative support to administration section of council
• Performing minor, routine tasks within administration section of council
• Sorting of incoming mail
• Filing, photocopying for internal staff
• Preparation of Councillor and Senior Staff meeting material
Causal Employment History
1994 - current AUSTRALIAN ELECTORAL COMMISSION
Officer In Charge
Declaration Officer
• Officer In Charge is are responsible for the management and the conduct of polling at the
polling place.
• Declaration Officers process Declaration Vote Envelopes, issue votes to absent and
provisional electors.
1994 - current ELECTORAL COMMISSION QUEENSLAND
Presiding Officer
Second In Charge
Declaration Vote Issuing Officer
• Presiding Officer duties are associated with running a polling booth.
• Second in Charge assists the Polling Booth Presiding Officer in overseeing the operations of
the polling booth.
• Declaration Vote Issuing Officer duties include, but are not restricted to; issue, record and
count the number of ballot papers allocated for Declaration Voting.

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Education and Professional Development
The following is a list of courses I have completed. This is testament to my commitment to my employer
and my ability to strive for excellence in my career.
2014 Certificate of Attendance
- Workplace Efficiency Workshop
2013 Certificate of Attendance
- Ethics and Code of Conduct
2012 Certificate of Attendance
- MS Office 2003 - Intermediate Excel
Certificate of Attendance
- Just Scenarios
Certificate of Attendance
- Ethics and Code of Conduct
2009 Certificate of Attendance
- GIS MapInfo Training
2006 Certificate of Attendance
- Supervision and Management of People
2002 Workplace Behaviour Information Session
- Employment Legislation
- Equal Employment Opportunity
- Anti-Discrimination Opportunity
- Harassment in the Workplace
- Code of Conduct
- Official Misconduct
Workplace Documentation
- Code of Conduct
- Ethics
Skills and Personal Attributes
• Excellent team skills assist wherever needed and appreciate opportunity to share knowledge and
experience. Co-operative, adaptable, easy to get along with and respectful of other people’s counsel
and opinion.
• Highly motivated, flexible and enthusiastic while thriving on a challenge.
• Participatory team spirit - consistently demonstrated an environment that encourages
accountability, teamwork and continuous improvement of desired results.
• Demonstrated customer service skills with the ability to handle escalated client issues and efficiently
resolve problems autonomously.
• Time management proficiency, excellent organisational skills, able to plan and prioritise effectively
and work to stringent deadlines under pressure, whilst maintaining quality of work and accuracy.
•

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Skills and Personal Attributes continued
• Excellent customer service awareness - always go the extra mile for a customer, seek and use
feedback, and ever conscious of my accountability in ensuring customer return.
• Excellent communication and interpersonal skills with the demonstrated ability to actively listen,
understand and interpret requirements accurately while maintaining the strictest of confidence.
• Proven ability to manage staff and customers in challenging situations - ability to remain calm and
focused under stressful conditions.
• The ability to think on my feet, use problem solving / analytical skills and common sense to make
sound decisions (sometimes on the spot), and follow logical processes and research in order to solve
problems.
• Punctual, loyal, well groomed, able to adapt to any situation, fast learner
Referees
Maria Pin, Financial Accountant,
Mareeba Shire Council – current supervisor
Phone: 07 4086 4677 or 1300 308 461
Email: mariap@msc.qld.gov.au
Jennifer McCarthy, Director Corporate and
Community Services,
Mareeba Shire Council – current director
Phone: 07 4086 4672 or 1300 308 461
Email: jenniferm@msc.qld.gov.au
Allie McGregor, Rates & Revenue Officer,
Tablelands Regional Council – previous colleague
Phone: 07 4089 2417 or 1300 362 242
Email: alliem@trc.qld.gov.au
Lara Gowan, Business Development Officer,
Tablelands Regional Council – previous
coordinator
Phone: 07 4089 2411 or 1300 362 242
Email: larag@trc.qld.gov.au