Learn how to develop exceptional administrative skills and enhance your workplace performance to ELEVATE your career. Perfect for novice and veteran administrative professionals and assistants.

1. EAT YOUR CAREER
“Helping you create a nourishing professional life”
H O S T E D B Y
Chrissy Scivicque
Career Coach & Corporate Trainer
Master the 10 Administrative Competencies &
Achieve Exceptional Career Success

2. Meet Your Host
Chrissy Scivicque

3. My Qualifications
Certified Career Coach
Corporate Trainer
Creator of the ELEVATE Admins program
Career Expert for U.S. News & World Report
E AT Y O U R C A R E E R
Helping you create a nourishing professional life

4. My Qualifications
I am a PROUD former
Administrative Professional
And most important…

5. The Indispensable Admin
Competitive Advantage

6. Support for Support Professionals
§ Not an “unskilled” role
§ Internal training is lacking
§ External training is abundant
NEW! Admin Resource List
www.EatYourCareer.com/admin-resource-list

7. What’s the Difference?
What separates a good admin from
an exceptional admin?
THE CODE OF EXCELLENCE

8. The ELEVATED Standard
The Code of Excellence
E Engage
L Leverage
E Empower
V Value
A Advocate
T Train
E Excecute
THE GOAL
HOW?

9. The Competency Model

10. Organization
The ability to maintain control over the
physical environment
Function Perception
C O R E C O M P E T E N C Y

11. Time Management
The ability to determine appropriate
allocation of time
EFFICIENT EFFECTIVE
C O R E C O M P E T E N C Y

12. Communication
The ability to interact appropriately
with others
3P
Professional
Polite
Purposeful
C O R E C O M P E T E N C Y

13. Customer Service
The ability to deliver value to those
you serve
Internal
External
SERVE & PROTECT
C O R E C O M P E T E N C Y

14. Technology
The ability to utilize expertise with
necessary work equipment
C O R E C O M P E T E N C Y

15. Big Picture Understanding
The ability to interpret the broad
business environment
A D VA N C E D C O M P E T E N C Y

16. Problem Solving & Process
Improvement
The ability to identify and implement
ways to achieve greater impact
A D VA N C E D C O M P E T E N C Y
Save money
Make money
Improve efficiency of a process or procedure
Improve quality of a product or service
Fix an existing problem
Prevent a future problem

17. Decision-Making & Judgement
The ability to intelligently choose the
appropriate course of action
A D VA N C E D C O M P E T E N C Y
TAKE OWNERSHIP WHERE
YOU CAN

18. Anticipation of Needs
The ability to be proactive
A D VA N C E D C O M P E T E N C Y
Think and act two steps
ahead of the person or
people you support

19. Agility & Adaptability
The ability to swiftly and productively
adjust course
A D VA N C E D C O M P E T E N C Y
CHANGE IS CONSTANT

20. The Competency Model

21. Bring the Program to You
E AT Y O U R C A R E E R
Helping you create a nourishing professional life
“Chrissy has a wonderful, warm, and highly respectful way of helping people with
what they need most. She gets right away what the issue is and knows just how to
provide assistance to help you help yourself.”
C . D O W N I N G , N O R T H R O P G R U M M A N
EatYourCareer.com/Elevate-Admins

22. Additional Free Resource
EatYourCareer.com/Effective-Executive-Assistant-E-Book
Advice to help novice and
veteran administrative
professionals and
assistants on the road to
long-term career success.
Originally published in 2007

23. Get the Help You Need
Join the FREE Career
Resource Librar y
www.EatYourCareer.com
E-Workbooks and worksheets
Quizzes
Coaching Calls (Audio MP3s)
Monthly coaching calls
Monthly training webinars
Discounts