1. …continued…
CHRIS WILLIAMS
23 Meadowbank Drive, Worcester WR2 5UB 07795 495 912 chriswilliams1940@live.co.uk
EXECUTIVE DIRECTOR (HOUSING, PROPERTY, CUSTOMER SERVICES)
Labour Management / Asset Management / Operations Management
Respected executive with demonstrated achievements in the social housing sector. Proven track record in
providing strategic direction and driving teams to successful performance. Introduced change management
and restructures resulting in significant efficiencies and improvements in service delivery and customer
satisfaction. An expert presenter, able to transform articulate vision and strategic direction in the Social
Housing sector. A strong negotiator with evidence of forging effective relationships with staff, customers,
Council officers and members, board members, members of the community, and other stakeholders.
Core competencies include:
Labour Management
Assets Management
Housing Management
Financial & Contract Negotiations
Change Management
Excellent Interpersonal Skills
Maintenance Supervision
Customer Service
Revenue & Income Recovery
Responsive and Void Repairs (DLO)
PROFESSIONAL EXPERIENCE
CHELTENHAM BOROUGH HOMES, Cheltenham
PROPERTY DIRECTOR (2012 – 2016)
Provided leadership that produced excellent services as Property Director for Cheltenham Borough Homes.
Member of the Senior Leadership Team responsible for all customer-facing service delivery functions.
Responsibility for asset management,, planned and cyclical maintenance, responsive and void repairs
(DLO), new build delivery, and customer services.
Since 2014 additional responsibility for Housing and Community Services, housing options,
revenues and income recovery, benefit and money advice, lettings, estate cleaning, grounds
maintenance and customer involvement. Responsibility for 140 staff and £20m budget, deputised
for the CEO and worked closely with Board members and Council officers and members.
Selected accomplishments:
Spearheaded Property Services, Housing and Community Services operations, overseeing
housing options, revenues and income recovery, benefit and monetary advice, lettings, estate
cleaning, grounds maintenance, and customer involvement in addition to asset management,and
capital and responsive repairs.
Managed 140 staffmembers and £20m budget, deputised for the CEO, regular liaison with Board
members, Council officers and members, contractors,Third Sector organizations and other
stakeholders.
CHELTENHAM BOROUGH HOMES, Cheltenham
HEAD OF PROPERTY SERVICES (2006 – 2012)
Fulfilled leadership role, directing property and customer service teams and served as Chair of the Senior
Management Team. Played significant role in CBH achieving three stars with excellent prospects for
improvement rating in Audit Commission inspection.
Selected accomplishments:
Undertook major restructure and modernization programme of the in-house repairs team
(DLO).
2. CHRIS WILLIAMS 07795 495 912 chriswilliams1940@live.co.uk
Delivered capital works programmes, including Decent Homes,on time and within budget.
WORCESTER COMMUNITY HOUSING, Worcester
HEAD OF OPERATIONS (2005 – 2006)
Directed, developed, and improved services provided by in-house DLO, significantly improving service
delivery by streamlining repair and maintenance processes.
Selected accomplishments:
Led in-house DLO through Best Value Review, transforming DLO from loss-making and poor-
performing team to upper quartile performance and financially viable.
WORCESTER COMMUNITY HOUSING, Worcester
PROJECT MANAGER (2004 – 2005)
Collaborated with partners to identify innovative strategies for producing high levels of customer
satisfaction, best value, and continuous improvement. Implemented Lean manufacturing principles to
improve processes and facilitate supply chain operations.
Selected accomplishments:
Managed delivery of £40M Decent Homes Programme from inception to procurement and
implementation.
WORCESTER CITY COUNCIL, Worcester
SECONDED TO HOUSING TRANSFER TEAM (2002 – 2003)
Held project lead responsibility for developing organisation’s awareness and acceptance of Egan’s principles
and partnering practices. Coordinated staff communications, change management strategies, and production
of transfer video for tenants.
Selected accomplishments:
Procured £40M Decent Homes Programme, liaising with consultants in tendering and letting
partner contracts and managing pre- and post-transfer ballot process.
Provided major contribution as part of transfer team in securing turnout of 75%, with 75%
voting in favour of transfer.
** *** **
Established reputation as exceptional Repairs Manager and Maintenance Surveyor (1988 – 2002) with
Worcester City Council
CREDENTIALS
Professional Development
Strategic Leadership in Housing & Regeneration, Birmingham University, Birmingham, 2009
NEBS Management Award in Supervisory Management
HNC (Building) Year 1
Mathematics C&G 600 Series
Site Surveying & Levelling 2
Construction Technology 2
City & Guilds Building Measurement and Costs Certificate
City & Guilds Advanced Craft Certificate
City & Guilds Craft Certificate
