1. CHERYL A GRANDY, CSM
cagboulder@comcast.net 303 442-2840 Boulder or nearby towns
TECHNICAL WRITER/EDITOR/PROOFREADER, SCRUM MASTER, QUALITY ASSURANCE ANALYST
Hands-on, self-directed, software professional and Certified Scrum Master. with proven technical, problem-
solving, and soft skills, who is committed to excellence and loves to wear different hats. Consistently delivers
high-quality products on time by being detail-oriented and by fostering communication and collaboration within
and across teams, onshore and offshore, from startups to Fortune 15 companies.
Excellent written and oral communication skills, honed by years of writing test cases, bug reports, technical
manuals, and marketing materials, as well as from training and supporting customers, sales representatives,
and colleagues in quality assurance, technical support, and sales support. Regardless of the role, the ability to
document and communicate information clearly, concisely, and accurately was essential, especially with a
diverse audience or team spread across the country and the world.
A life-long learner who is passionate about software quality, usability, and customer satisfaction. Also a
volunteer editor and proofreader for some of the content on the Work Happy Now website.
SOME TECHNICAL SKILLS
Agile Scrum and Kanban | Quality Assurance | SDLC, especially Healthcare
Database Technologies | Technical Support | Quality Center
SQL and UNIX | Rally, some JIRA | Some QTP and Selenium
HTML, CSS, Javascript, XML | Java, .NET, C/C#/C++ | APIs, SOAP, REST
PROFESSIONAL EXPERIENCE
Technical Writer, Editor, and Courseware Developer – Terma Software Labs, Boulder, CO.
2015
• Updated and tripled the content for a dozen existing training modules in PowerPoint.
• Created three new training modules and a certification exam.
• Proofread and edited press releases and all the content on the company’s revamped website.
• Tested Python scripts.
Scrum Master and Quality Assurance (QA) Test Lead – McKesson Corp., Westminster, CO. 2010 –2014
McKesson Provider Technologies has healthcare software applications for patient hospital-care, collectively
known as Horizon Clinicals (an Electronic Health Record or EHR).
Assigned to progressively larger and higher-profile teams:
• Started with Horizon Care Record (HCR), a data archival product which made $2M/year in profit.
• Progressed to Carelink, an HL7 messaging system that links multiple McKesson EHR products as well
as external laboratory, radiology, and admission systems.
• Culminated in the Meaningful Use (MU) project, which enabled customers to obtain hundreds of
millions of dollars in ARRA2 stimulus rebates from the government.

2. Cheryl A Grandy, Page 2
Responsibilities and accomplishments included:
• Utilized Unix, SQL, and Oracle database knowledge and testing skills to mentor and lead onshore and
offshore Quality Assurance (QA) team members.
• Provided significant troubleshooting and problem-solving skills to eliminate bottlenecks and
impediments such as daily environment issues, thereby keeping the QA efforts on target.
• Under extremely tight deadlines, achieved significant stability in the deliverables and issue resolution
while minimizing product escapes.
• Coordinated within and across business units so the MU team could attain ARRA2 certification.
• Built team cohesion and ensured transparency through open and continuous internal and external
communication.
• Facilitated Scrum rituals such as daily standups, retrospectives, backlog grooming, and writing and
prioritizing user stories to increase productivity and predictability.
• Facilitated sprint planning involving both the immediate team and other business units to manage
dependencies and deliver on the program vision and roadmap.
• Used Rally for Scrum and Kanban to plan the commitments for each team and keep them on track.
Quality Assurance Analyst/Tester – McKesson Corporation, Westminster, CO. 2007 – 2010
• Despite multiple competing priorities, consistently met deadlines for product releases of Horizon
Emergency Care (HEC), Horizon Health Summary (HHS), and Horizon Care Record.
• Designed, wrote, ran, and documented results in Quality Center for thousands of manual, functional,
regression, and integration tests in order to deliver high-quality Web applications in languages such as
Java and .NET.
• Ran automated tests using QTP to streamline regression testing.
• Helped do the mapping between HEC and EN-Chart to develop a new application named McKesson
Intelligent Coding, which is a Facility Billing and Coding application that utilized IIS.
• Streamlined the Stage Media implementation of HEC, which saved 2 to 4 hours per client install.
Technical Support Engineer – Mckesson Corporation, Westminster, CO. 2002 – 2007
• Resolved thousands of customer support cases with high customer satisfaction ratings.
• Wrote bug reports and enhancement requests in StarTeam with detailed steps to reproduce to enable
developers and other testers to quickly and accurately understand the change requests.
• Reviewed and edited product documentation and release notes to ensure completeness and
correctness of the information provided to customers, and thereby higher customer satisfaction.
• Recognized with an On-the-Spot award in my first year, and garnered multiple Pay for Performance
bonuses for high case-closure rates (at least 25% above average).
ADDITIONAL RELEVANT EXPERIENCE
• Technical Writer, Marketing Writer, Web Content Writer, Webmaster, Trainer, Pre-Sales Support
Engineer, Manager, and Product Owner for OMNIDEX database performance software – Dynamic
Information Systems Corporation (DISC), Boulder, CO.
• Technical Writer and Human Factors Engineer – IBM, Boulder, CO.
• Usability Tester for Weblogic – BEA Systems, Boulder, CO.
EDUCATION AND TRAINING
• Scrum Master Certification; Product Ownership, Writing User Stories – Scrum Alliance.
• Agile Coaching – Eliasson Group.
• M.A. in Cognitive Psychology – University of Oregon, Eugene OR.
• B.A. in Psychology with Chemistry minor – NDSU, Fargo, ND.