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Better Engaging the Quad-Generational Workforce

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Learn more about the importance of employee engagement and what you can do to improve it.

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Better Engaging the Quad-Generational Workforce

  1. 1. Workforce Experience Better Engaging the Quad-generational Workforce
  2. 2. Today’s Workforce Is Not Engaged 68% – 87% Disengaged 50% 32% 18% Worldwide Employees (Across 142 Countries) US Employees 63% 13%24% Engaged Engaged Disengaged Disengaged Actively Disengaged Actively Disengaged
  3. 3. Copyright © 2013 Gallup, Inc. All rights reserved. The content is used with permission; however, Gallup retains all rights of republication. Disengagement is Expensive 68% – 87% Disengaged ONE disengaged employee costs an organization approximately $3,400 for every $10,000 in annual salary. Actively Disengaged Employees Cost the American Economy an Estimated $450 – 550 Billion Annually Due to Lost Productivity.
  4. 4. Worldwide Engagement  13% engaged  63% disengaged  24% actively disengaged. Active Disengagement is a Global Problem Germany: €112B- €138B per year (US$151B to $186B) Active Disengagement UK: £52B-£70B per year (US$83B-$112B) Active Disengagement US $450B to $550B per year Active Disengagement 6% Engagement in China Less than half the global average New Zealand & Australia 24% engaged,60% not engaged.16% actively disengaged Highest active disengagement in Middle East & North Africa (MENA), particularly in Tunisia 54%, Algeria 53%, Syria 45%
  5. 5. 41% Fewer Safety Incidents 25% Lower Turnover (in High-turnover Organizations) Employee Engagement Matters 1.5x Higher EPS When Engaged Employees Outnumber Disengaged by ~9:1 Copyright © 2013 Gallup, Inc. All rights reserved. The content is used with permission; however, Gallup retains all rights of republication. 21% Higher Productivity Higher Profitability 22%
  6. 6. The Workforce is in Transition: Quad-generational Personalize Your Approach to Each Generation for Better Engagement Motivation Values Work Style Working Longer, Retiring Later Defined By Their Work Value Face Time Independent, Resourceful, Self-reliant Value Work-Life Balance Don’t Need or Want Face Time Independent, Resourceful, Self-reliant Work Must Make Their Lives and Society Better Expect Equal Seat at the Table Just Now Entering the Workforce Only Know Global, Diverse Workforce/place Prefer Live/Video/Visual Generation Z (born 1995 to 2009) Generation X (born 1964-1980) Baby Boomers (born 1946-1964) Millennials (Generation Y) (born 1980-1995)
  7. 7. The Workforce is in Transition: Quad-generational 17% 36% 34% 35% 42% 21% 2% 12% Now 2020 Organizations Must Address Each Generation’s Needs Generation Z (born 1995 to 2009) Generation X (born 1964-1980) Baby Boomers (born 1946-1964) Millennials (Generation Y) (born 1980-1995)
  8. 8. Digitization and Social Trends are Challenging Organizations Companies will Adapt or Perish Eroding Geo Boundaries Consumer- driven IT Under-utilizing Assets Explosion of Devices Evolving Social Contracts
  9. 9. Every Change Impacts the Workforce Experience Optimize Work Environment Enable a Mobile Workforce Improve Employee Engagement Millennials (born 1980-1995) Baby Boomers (born 1946-1964) Generation Z (born 1995 to 2009) Generation X (born 1964-1980) Evolving Social Contracts Under-utilizing Assets Consumer-driven IT Eroding Geo Boundaries Explosion of Devices Quad-generation Workforce Needs Differ Digitization & Social Trends Are Challenging Organizations Employee Disengagement Costs Are High Enterprises Must Address Organizational Challenges to Attract and Retain Top Talent
  10. 10. Attract and Retain the Quad-generational Workforce with a Better Workforce Experience Enable a Digital Workforce Deliver Flawless and Effective Meetings Transform the Workplace Optimized Work Environment Seamless Mobile Workforce Better Employee Engagement
  11. 11. Transform the Workplace
  12. 12. Experience (Customize Your Space with Your Preferred Settings) Color Blue Temp 68°74° • Smart+Connected Spaces • Cisco Maps Reserve (Flexible Workspaces) Locate (Spaces and Conference Rooms) Dynamic Workspace Allocation Simply Find and Personalize Workspaces Cisco Connected Workplace ~40%Lower Real Estate Costs ~50%Lower Furniture Costs ~40%Reduction in workplace services
  13. 13. Workplace Analytics Occupancy and Utilization Dwell Times High Traffic Areas Understand and Optimize Real Estate Utilization • Hyper-location Based Services • Cisco Mobility Services Engine • Smart+Connected Spaces
  14. 14. Enable a Digital Workforce
  15. 15. Secure Access to People, Information and Resources On the Move From the Workplace On Any Device Improve Workforce Productivity • Cisco Unified Access • Cisco Identity Services Engine
  16. 16. Agent Connects to Experts While On-site with Claimant Faster Processing of Insurance Claims • Cisco Remote Mobile Expert • Cisco Jabber Real-time Consultation (Connect via Video or Voice) Share Accident Details Display Video and Photographic Footage
  17. 17. Interactive Support Streamline Processes and Decision Quality • Cisco Remote Expert Mobile • Cisco Personal TelePresence Conference in Third Parties (Body Shop, Roadside Assistance) Share Web Pages and Links (Even Guide 3rd party to fill the web form by sharing screens)
  18. 18. Deliver Flawless and Effective Meetings
  19. 19. Work Where and When Life Requires Reduce Stress; Increase Employee Satisfaction Commute During Off Hours (Save time and money) • Cisco Collaboration Endpoints • Cisco Network Infrastructure & Policy-based Access
  20. 20. Best Experience for the Capabilities You Have • Cisco WebEx • Cisco Jabber • Cisco SPARK From Pocket to Boardroom Instant Global Collaboration
  21. 21. Audience Engagement Virtual, Global Events On any Device Internal and External Save Time and Money Without Compromising Experience • Cisco TelePresence • Cisco Network Infrastructure • Cisco Social Miner
  22. 22. Attract and Retain a Better Engaged Workforce Motivation Values Work Style Working Longer, Retiring Later Defined By Their Work Value Face Time Independent, Resourceful, Self-reliant Value Work-Life Balance Don’t Need or Want Face Time Independent, Resourceful, Self-reliant Work Must Make Their Lives and Society Better Expect Equal Seat at the Table Just Now Entering the Workforce Only Know Global, Diverse Workforce/place Prefer Live/Video/Visual Face-to-face Communications Worldwide Same Experience Regardless of Where You Are Boundary-less Collaboration Work Easily with People Inside and Outside the Organization Generation Z (born 1995 to 2009) Generation X (born 1964-1980) Baby Boomers (born 1946-1964) Millennials (Generation Y) (born 1980-1995)
  23. 23. Why Cisco? Cisco Collaboration Architecture Cisco Unified Datacenter Architecture • Network Security • Unified Access • Intelligent WAN Cisco Enterprise Networks Architecture• LEADER in Contact Center • LEADER in Unified Communication • LEADER in WAN Optimization • CHALLENGER in Enterprise Video Innovate • Growing Solution Portfolio • End-to-End Solutions Manage • Trained Ecosystem of Partners • Continual Partner CertificationPay • Cisco Capital financing • Multiple Consumption Models • Packaged SKU’s, Streamlined ordering Build • Day 0: Consulting Services • Day 1: Implementation Services • Day 2: Support and Managed Services Design • Industry Leading Solutions • Tested Proven Architectures • Validated Offer Blocks & Published BOM Enterprise Video Unified Communication Servers Network
  24. 24. Digitize the Workforce Experience Enable a Digital Workforce Deliver Flawless and Effective Meetings Transform the Workplace Workspace Management Tools Mobile Workspace Collaborative Knowledge Tech-Enabled Workspace Collaborative Knowledge WebEx Mobile Workspace TelePresence
  25. 25. Deliver a Better Workforce Experience with Cisco! Employees are Disengaged and Directly Impact Customer Experience Workplaces and Workforces are Both in Transition Technology will Accelerate and Enhance Next-generation Workplaces Cisco Has an Unequaled Portfolio of Products, Solutions & Services to Improve the Workforce Experience Enable a Digital Workforce Transform the Workplace Deliver Flawless and Effective Meetings

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