Ramsus Aaen Madesn HR4 ICT12

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Ramsus Aaen Madesn HR4 ICT12

  1. 1. The Future of Software Rasmus Aaen Madsen Senior Director Product Marketing SuccessFactors (an SAP Company)
  2. 2. Where will technologies be in ten years time? Predictions for 2022 The Future of Software
  3. 3. 3SuccessFactors Proprietary and Confidential © 2011 SuccessFactors, Inc. All rights reserved. 3SuccessFactors Proprietary and Confidential © 2011 SuccessFactors, Inc. All rights reserved. Prediction Making is Risky Business I think there is a world market for maybe five computers.” - Thomas Watson, chairman of IBM, 1943 "640K ought to be enough for anybody.” - Bill Gates, 1981 "The Americans have need of the telephone, but we do not. We have plenty of messenger boys.” - Sir William Preece, chief engineer of the British Post Office, 1876. ”Next Christmas the iPod will be dead, finished, gone, kaput.” - Sir Alan Sugar, 2005 (Founder, Amstrad) "$100 million dollars is way too much to pay for Microsoft.” - IBM, 1982
  4. 4. 4SuccessFactors Proprietary and Confidential © 2011 SuccessFactors, Inc. All rights reserved. 4SuccessFactors Proprietary and Confidential © 2011 SuccessFactors, Inc. All rights reserved. 44 Safe Harbor: None of what I am going to tell you is likely to happen …
  5. 5. The 2020 Workplace 5 Dr. Karie Willyerd VP & Chief Learning Officer, SuccessFactors The 2020 Workplace: How Innovative Companies Attract, Develop, and Keep Tomorrow’s Employees Today
  6. 6. Forces Shaping the Future of Work 6 Globalization Demographics BY 2020: global access to markets and talent will reshape business BY 2020: five generations will be working side-by-side in organizations BY 2020: the way we socialize will transform the way we engage with employees, customers, and partners Social
  7. 7. 7 Financial Times: Location of global 500 headquarters Country 2005 2006 2007 2008 2009 2010 2005 to 2010 change United States 219 197 184 169 181 139 -37% Japan 43 60 49 39 49 71 UK 33 36 41 35 32 31 China 8 11 16 35 43 46 475% Canada 22 22 23 24 27 11 -50% France 28 30 32 31 23 39 Germany 19 19 20 22 20 37 95% Australia 8 8 11 11 14 8 Spain 9 8 12 14 13 10 India 5 4 8 13 10 8 60% Switzerland 12 11 12 12 10 15 Brazil 5 8 7 11 9 7 40% Netherlands 9 8 10 8 8 13 Italy 12 11 8 7 7 11 -8% Russia 4 8 8 13 6 6 GlobalizationGlobal War for Talent
  8. 8. War for Talent Attract, engage, develop and retain talent 8
  9. 9. 0% 20% 40% 60% Baby Boomers (< 1964) Generation X (< 1976) Millennials (< 1997) Generation 2020 (1997 - ?) Traditionalists (< 1946) 45% 0 8% 2005 US Labor Market DemographicsDeDeDeDemomomomogrgrgrgrapapapaphihihihiccccscscsiiccscscsDemographics 25% 23%
  10. 10. 0% 20% 40% 60% Baby Boomers (< 1964) Generation X (< 1976) Millennials (< 1997) Generation 2020 (1997 - ?) Traditionalists (< 1946) 2010 US Labor Market 0 4% -4% 22% 38% -7% 36% +11% DemographicsDeDeDeDemomomomogrgrgrgrapapapaphihihihiccccscscsiiccscscsDemographics
  11. 11. 0% 20% 40% 60% Baby Boomers (< 1964) Generation X (< 1976) Millennials (< 1997) Generation 2020 (1997 - ?) Traditionalists (< 1946) 2020 US Labor Market 20% 22% 50% 1% 7% DemographicsDeDeDeDemomomomogrgrgrgrapapapaphihihihiccccscscsiiccscscsDemographics
  12. 12. 12 8 Billion Texts Sent … Every Day
  13. 13. 13 25 Billion Tweets 700 Million on Facebook
  14. 14. 14 On Average, almost 400 Videos Watched … A Month
  15. 15. 15
  16. 16. 16
  17. 17. 17
  18. 18. 18
  19. 19. 19
  20. 20. 20
  21. 21. Attract, Retain, Excite Best New Talent
  22. 22. Tools they instantly understand, embrace and can be productive with
  23. 23. Two trends that will transform software 23
  24. 24. How companies buy, deploy and manage software How end-users consume software CLOUDUSER EXPERIENCE
  25. 25. 26
  26. 26. Readily available through devices people use every day
  27. 27. Mobile NOT a gimmick 30
  28. 28. Smartphones Not a Luxury for Millennials!
  29. 29. Mobile Org
  30. 30. Mobile Insight
  31. 31. There’s an App for That! 34
  32. 32. A Collaboration Revolution Will Transform Corporate Life 35
  33. 33. Cisco’s Social Media Survey of Millennials • 2/3 will ask about social media during job interview • 56% will not take a job from a company that bans social media, or they will work around the ban • 1/3 prioritize social media access and mobility device freedom over salary • 68% believe corporate devices should be used for social media and personal use • 50% would rather lose their wallet or purse than smart phone • 70% believe being in an office is unnecessary 36 http://www.cisco.com/en/US/netsol/ns1120/index.html Social Web
  34. 34. E-mail Is So Yesterday! 37 The age they go to school/work Social Web
  35. 35. 38SuccessFactors Proprietary and Confidential © 2011 SuccessFactors, Inc. All rights reserved. The “Share” Era CustomersPartners Suppliers Public relations
  36. 36. 39SuccessFactors Proprietary and Confidential © 2011 SuccessFactors, Inc. All rights reserved. SuccessFactors JAM
  37. 37. 40SuccessFactors Proprietary and Confidential © 2011 SuccessFactors, Inc. All rights reserved. Of course its mobile …
  38. 38. McKinsey Study: Benefits from Internal Use of Web 2.0 Technologies 41 Benefit % of Companies Reporting Average % Improvement Increasing speed of access to knowledge 77 30 Reducing communication costs 60 10 Increasing speed of access to internal experts 52 30 Decreasing travel costs 44 20 Increasing employee satisfaction 41 20 Reducing operational costs 40 10 Reducing time to market for products/services 29 20 Increasing number of successful innovations for new products/services 28 20 Increasing revenue 18 15 “Web 2.0 adopters more likely to outperform.” – McKinsey, December 2010
  39. 39. Huge Potential Productivity Gains 42 Benefit % of Companies Reporting Average % Improvement Increasing speed of access to knowledge 77 30 • Information doubling every 2 years; in some fields every 6 months (UC Berkeley) • Knowledge workers spend 15-30% of their time looking for information (IDC). • 30% improvement = up to 9 percentage points of productivity improvement for the workforce! Increasing speed of access to knowledge 77 30
  40. 40. 43SuccessFactors Proprietary and Confidential © 2011 SuccessFactors, Inc. All rights reserved. Overhauling the Economics of Learning Learning delivery via ILT (live and online) Average cost per learning hour created Learning spend per employee AvA Learning budget as a % of Payroll Source: ASTD, 2011 Study
  41. 41. Peer-to-Peer Learning 44
  42. 42. Social media will change the lives of leaders 45
  43. 43. What Millennials Want From A Boss 1. Help me navigate my career path 2. Give me straight feedback 3. Mentor and coach me 4. Sponsor me for development programs 5. Accept flexible schedules 46 Meister & Willyerd, Harvard Business Review, May 2010
  44. 44. Millennials Want Mentoring 1. Group mentoring 2. Team-based learning 3. Reverse mentoring 4. Anonymous mentoring 5. Peer-to-peer mentoring with micro feedback 47
  45. 45. Glassdoor.com 48 Social Web
  46. 46. You Are Being Rated Now! 49 Social Web
  47. 47. 50 Everyone Will Have a Reputation Score … starting with leaders
  48. 48. HR will take a seat at the board table – next to the CEO
  49. 49. What’s “Strategic” ? $ ROI ? CEO IT out-sourcing to save x M$ IT out- OI ? sourcing to save x M$ T o CRM system to improve up-sell and drive y M$ sales ng to CCCRM system to improve up-sell and drive y M$ sales CR Marketing campaign to drive z M$ sales MMMarketing campaign to drive zz MMM$$$ ssaaallleeess Career development program to improve staff retention CCCareer developmennnttt program to improve staff retention Operating profit, return on capital employed, return to shareholders, etc OOperating profit, return onn capital employed, return to shareholders, etc Op
  50. 50. 55SuccessFactors Proprietary and Confidential © 2011 SuccessFactors, Inc. All rights reserved. Data = ticket to seat at the board table NEW HR LEADERS win executive authority with credible data, business cases, and ROI forecasts. CFOS, CIOS AND SALES EXECS have credibility with CEOs because their views and decisions are based on data. LEARN TO SPEAK THE LANGUAGE OF BUSINESS
  51. 51. 56SuccessFactors Proprietary and Confidential © 2011 SuccessFactors, Inc. All rights reserved. Changing the conversation HR leader stuck in time: “This talent management program will attract and retain more high performing people!” Visionary HR leader: “Imagine the possibilities when you can tell your business leaders: Employees who took this training course sold 30 percent more products than those who didn’t…or, improving engagement scores by 10 percent in this location will reduce turnover by five percent, reducing costs by x.. DAVID CRUMLEY, VP HRIS & CONTINUOUS IMPROVEMENT “
  52. 52. The Conversation Just Changed $ ROI ? CEO Career development program will cost x and improve sales by y M$ Career development program will cost x and improve sales by y M$ C Operating profit, return on capital employed, return to shareholders, etc OOperating profit, return onn capital employed, return to shareholders, etc Op
  53. 53. The Biggest Opportunity to Improve Business Performance THE WORKFORCE MAKES UP 60-80% OF YOUR OPERATING EXPENSES “ “Are you making decisions about your people with the same rigor, logic and confidence as your decisions about money, customers, products and technology? DR. BOUDREAU, USC CENTER FOR EFFECTIVE ORGANIZATIONS 4% 4% -1% -5% Revenue per FTE Profit per FTE (Aberdeen, “Intelligent Human Capital Management”, 2010) (Y/Y % change)Using workforce analytics vs. not:
  54. 54. ”1/3 of the Google HR staff globally is hired specifically for their analytical skills. They build an underlying quality into what we are doing by constantly testing our ideas and practices. Analytics measure the ROI for everything we do.” Laszlo Bock, Chief HR Officer, Google HR becomes Data Driven
  55. 55. We help companies shape their future
  56. 56. 61SuccessFactors Proprietary and Confidential © 2011 SuccessFactors, Inc. All rights reserved. 61 Typical Company 40% Workforce 60% Marketing Travel & Entertainment G&A IT Depreciation Facilities Outside Services Business Process Re-Engineering ERP Cost Take Out % OPEX Improvements ???
  57. 57. 62SuccessFactors Proprietary and Confidential © 2011 SuccessFactors, Inc. All rights reserved. 62 Business Execution Get people working on the right things Find the right people and make them great Run the business better Align Optimize Accelerate
  58. 58. 63SuccessFactors Proprietary and Confidential © 2011 SuccessFactors, Inc. All rights reserved. 63 Employee Central Goals Workforce Planning Performance Compensation Succession AnalyticsRecruiting Learning Jam BizX Insights SuccessFactors BizX
  59. 59. 64SuccessFactors Proprietary and Confidential © 2011 SuccessFactors, Inc. All rights reserved. 64 Goals Workforce Planning Performance Compensation Succession AnalyticsRecruiting Learning Jam Strategy Financials Supply Chain Operations Employee Survey CRM BizX Insights Employee Central BizX Insights
  60. 60. 65SuccessFactors Proprietary and Confidential © 2011 SuccessFactors, Inc. All rights reserved. 65 Cloud is not future, it’s now ! Faster Innovation High Security Fast time to Value Ease of consumption Low TCO Fast ROI No Infrastructure & Admin Proven Configuration
  61. 61. 66SuccessFactors Proprietary and Confidential © 2011 SuccessFactors, Inc. All rights reserved.

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