1. Personal Profile:
LinkedIn: https://tw.linkedin.com/in/chengyuwu
Completed three years in Business with International trade and additional two in Food
Science and Technology
Elected as the University Class President twice (Graduated in July 2014)
Fluent in Mandarin and English with basic knowledge of Hokkien
Positively engage in problem solving with an optimistic frame of mind and excellent time
management skills to ensure all tasks are completed efficiently
Reliable and committed individual with a bubbly personality that makes me highly
approachable and easy to work with in a team
Excellent customer service and interaction skills, as a highly professional individual
Experience in Navy (Conscription: 27th, June 2014–14th , June,2015)
Volunteered as a member of a Radar troop, for the Wuchiou Township Administration,
KCG, FPG
Engaging with high volumes of people and communicating effectively
Awards:
First prize at 2013 National Power Point Competition of Operations and
Management
Third prize at 2013 English National Point Competition
CERTIFICATE OF LEVEL 1 IN INTERNATIONAL MARKETING
Education:
(2011 – 2014) Overseas Chinese University, Taiwan
International trade
Year 3: Internship (9 months)–Sales, Glory Group (customs broker), Taichung
(2009–2011) Hungkuang University, Taiwan
Major in Food Science and Applied Biotechnology–Average Grade 62 throughout the course.
(September 2012 – October 2012) Tunghai University, Taichung, Taiwan Extracurricular
Training Course
Nominated class president two months consecutively.
Training in leadership.
Learnt and developed strong Power Point skills.
(July–August 2007) Edmonton Public School, English Language Institute Course
Recognition
Cheng-Yu, Wu
Mobile number : +886-987-281910
Date of Birth : 4th August 1991
Email address : ste1336@gmail.com
Home Address :
No.11, Ln. 266, Datong St.,
West Dist., Taichung City
403, Taiwan (R.O.C.)
Year 3 Modules : Year 2 Modules : Year 1 Modules:
International Trade Finance International Finance and
Exchane
English Conversation for
Economics and Trade
International Purchasing TOEIC Preparation Economics
English for International
Trade
International Trade Practice /
Statistics
Current Global situations and
Cross-strait Relations
Internship Marketing Planning Proposal Marketing
Global Logistics
Information Management
Concepts of Electronic
Commerce
International Trade Principles
and Policies
2. Exposure to an intensive English learning environment for over 100 hours
Ability to socialize and engage with fellow international colleagues
Hobbies, Interests & Additional Skills:
Sports interests – cycling, gym, and swimming
Travelling - I have stayed in America and Canada for three months each
Organizing events – I enjoy socializing and have organized many social events
including a trip around Texas for me and my colleagues whilst living in the U.S.A.
Microsoft Office – Strong Power Point knowledge (Marketing, Animation, Organized
key points), Word, Excel
Prezi – Publications
Work Experience:
October 2015–June 2016 (CACTUS Communications, Mumbai, India)
Customer Service Department, Intern
Working as intern with the responsibilities of a full time employee
Working with the team, monitoring and achieving the targets such as improving client
conversion rate, and influencing repeat customers
Building strong working relationships with customers, understanding each client’s needs,
and providing service options/guidance for their unique requirements
Coordinating and collaborating with various teams within the organization to ensure that
our clients get the best possible service experience
Identifying market trends and providing inputs for website/service positioning
improvements to the marketing team
October 2013–June 2014 (Glory Group, Taiwan – Winner of ISO28000 (2011))
Customer Service Department & Sales Department, Intern
Assisting colleagues by taking the responsibility of preparing confidential documents for
clients
Actively research and visit potential buyers, as well as prepare and deliver presentations
to secure their customs
Engage with all customers to ensure they are satisfied with the service they are receiving
and regularly report any concerns to the management team
June 2013–September 2013 (Landry’s Inc., Galveston, Texas)
Retail at Rainforest Cafe
Accepted a challenge out of my comfort zone and moved to America alone
Engaged myself in a new culture, socializing with a range of people from all over Europe
and Asia providing me with an opportunity to practice English
Consistently met Sales goals, involving specialty items and toys
Engaged with customers and promoted the use of the company’s products, assisting the
company in breaking their prior year sales records and allowing me to obtain a certificate
of service merit
July–August 2012 (UNIQ TREND INTERNATIONAL CO. LTD., Taiwan)
Intern–Support Analysis
Conducted an analysis of offices and suitability against a predefined criteria and
present findings to a management team
Conducting primary research in the form of questionnaires to help engage customers’
needs and ensure efficient customer service