This document is a resume for Charles R. Gombert, a telecommunications technician with over 15 years of experience in roles such as Frontier FIOS Team Lead NT Technician, Senior Associate Engineer, and Lead Installation Technician. He has extensive experience installing and troubleshooting fiber optic and LAN infrastructures, as well as certifications in technologies from ADTRAN, Cisco, Nortel, and more. His skills include site assessments, switch configuration, project management, and troubleshooting issues for customers.
2. ● Provisioning for Gateway Router
● Ensures field technicians have all provisioning complete so they are able to resolve customer issues
● Utilizes SIMPL, DPI, Viryanet, AMS, AXSVision, f[one]
For use on Alcatel, Tellabs, Motorola
VERIZON BUSINESS, Cary, NC 20092015
Telecommunications: Wireless and Wireline
Senior Associate Engineer & Client Service Assessor
● Monitored PBX alarms throughout the evening to ensure maximum customer service
● Created ETMS & Remedy tickets
● Troubleshot alarms
● Answered phone calls from customers & field techs
● Worked with the Federal Government Service Desk testing & troubleshooting data circuits
● Worked with the Local Exchange Center & customer Network Operation Center
Accomplishments:
● Supported and covered the Midnight Remote Clear Customer Premise Equipment
● Remotely dialed into the customer’s PBX and voicemail servers
● Verified circuits were up and running using egen, subnet manager, NMT, CLR, Mecca, and ITTS
SAPPHIRE TECHNOLOGIES, Alpharetta, GA 20062009
Contractor Job Placement Agency
Contractor for Verizon Business
● Remotely dialed into large business PBXs
● Troubleshot and cleared alarms
● Performed MACS remotely on all Nortel Opt 1181, BCM, SL1, CS1000
● Troubleshot alarms on NEC & Alcatel switched
● Worked on the Data 1 & Remedy ticketing system
● Worked with field technicians and Branch Managers to troubleshoot and resolve PBX issues for the
customer
GEORGIA CABLING AND ELECTRIC, Norcross, GA 20052006
Service and Install High and Low Voltage Cable
Lead Installation Technician
● Installed Cat6, Cat5, Cat3, multimode, and singlemode fiber optic cable
● Serviced Fulton County, DeKalb County, CDC, Fort Gillem, and Fort McPherson
NET COMM CABLING, Acworth, GA 20042005
Service and Install Fiber Optic and Low Voltage Cable
![● Provisioning for Gateway Router
● Ensures field technicians have all provisioning complete so they are able to resolve customer issues
● Utilizes SIMPL, DPI, Viryanet, AMS, AXSVision, f[one]
For use on Alcatel, Tellabs, Motorola
VERIZON BUSINESS, Cary, NC 20092015
Telecommunications: Wireless and Wireline
Senior Associate Engineer & Client Service Assessor
● Monitored PBX alarms throughout the evening to ensure maximum customer service
● Created ETMS & Remedy tickets
● Troubleshot alarms
● Answered phone calls from customers & field techs
● Worked with the Federal Government Service Desk testing & troubleshooting data circuits
● Worked with the Local Exchange Center & customer Network Operation Center
Accomplishments:
● Supported and covered the Midnight Remote Clear Customer Premise Equipment
● Remotely dialed into the customer’s PBX and voicemail servers
● Verified circuits were up and running using egen, subnet manager, NMT, CLR, Mecca, and ITTS
SAPPHIRE TECHNOLOGIES, Alpharetta, GA 20062009
Contractor Job Placement Agency
Contractor for Verizon Business
● Remotely dialed into large business PBXs
● Troubleshot and cleared alarms
● Performed MACS remotely on all Nortel Opt 1181, BCM, SL1, CS1000
● Troubleshot alarms on NEC & Alcatel switched
● Worked on the Data 1 & Remedy ticketing system
● Worked with field technicians and Branch Managers to troubleshoot and resolve PBX issues for the
customer
GEORGIA CABLING AND ELECTRIC, Norcross, GA 20052006
Service and Install High and Low Voltage Cable
Lead Installation Technician
● Installed Cat6, Cat5, Cat3, multimode, and singlemode fiber optic cable
● Serviced Fulton County, DeKalb County, CDC, Fort Gillem, and Fort McPherson
NET COMM CABLING, Acworth, GA 20042005
Service and Install Fiber Optic and Low Voltage Cable](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)