The applicant, Ahmed Morsy Ahmed, is seeking a position in human resources that utilizes his experience in insurance and accounting. He has over 15 years of experience in claims management and accounting roles in the UAE. He is highly educated, holding a bachelor's degree in accounting as well as several insurance qualifications and certificates. Currently he is the manager of the motor claims department at an insurance company in Abu Dhabi, where he supervises the audit, documents, recovery, salvage, and legal functions. He is looking for new challenges and believes he can benefit an organization with his skills and experience.

1. Ahmed Morsy Ahmed
Abu Dhabi, UAE
Tel: 050 7120670
Ahmed_morsy76@yahoo.com
Attention: Human Resource Manager
Dear Sirs,
Subject: job application
With reference to the above mentioned subject, I am writing to seek an employment
opportunity in your esteemed organization, for a position commensurate with my
experience and educational background. In this regard, I am attaching here with, my
detailed resume, for your review and consideration.
I am really looking forward to a challenging work environment and would be most
grateful should I be given a chance to utilize my potential and administrative skills for
the benefit of your organization and in turn, assist me in achieving my goals.
I should be most thankful if you give my application due consideration and favor me
with a positive response.
Thanking you,
Best Regards,
In case of any inquiries, please do not hesitate to contact me at your convenience.
Tel.: 00971507120670
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2. Ahmed Morsy Ahmed
Abu dhabi, UAE
Tel: 050 7120670
Ahmed_morsy76@yahoo.com
Personal Information
Nationality: Egyptian
Date of Birth: 02/09/1976
Marital status: Married
Languages:
Arabic: Mother Tongue English: Fluent – writing, reading and speaking
Objective
To obtain a position within a challenging work environment that utilizes my experience in
insurance and accounting.
Education
1993 – 1997 Al Minufiyah University, Egypt.
- B.C.S, Bachelor of Commerce, Accounting Division.
2010 – 2012 Royal Centre for Legal Training & Studies.
Bahrain Institute of Banking and Finance (BIBF).
- PIC Professional Insurance Certificate (BIBF)
- PID Professional Insurance Diploma (BIBF)
2010 – 2012 the Chartered Insurance Institute. (CII)
- Certificate in Insurance (QCF)
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3. - Diploma in insurance – Dip CII
- Advanced Diploma in Insurance - ACII
- Award in Genera Insurance
- Principles of Takaful
2010 – 2011 LOMA (Life Office Management Association).
- DLHI (diplomatic, Life Health Insurance) in Arabic
-Insurance fundamentals: Life, Health, and Annuities.
- Insurance Company Operations.
- Insurance Marketing
Work Experience
Manager – Motor Claims Dept. Jan. 2014 – Current
Audit, Documents Control, Recovery, Salvage, Sharing and Legal
Abu Dhabi National Insurance Company (ADNIC), Abu Dhabi, UAE.
 Auditing all Departments' files before proceeding with settlement.
 Checking all coinsurance and reinsurance claim files
 Periodical review of the Department's outstanding reserve and preparing related
 Adjust reserves and provide reserve recommendations to ensure reserving.
 Activities consistent with corporate policies.
 Communicate with reinsurance brokers to obtain information necessary for
processing claims.
 Conduct detailed bill reviews to implement sound litigation management and
expense control.
 Confer with legal counsel on claims requiring litigation.
 Examine claims investigated by insurance adjusters, further investigating
questionable claims to determine whether to authorize payments.
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4.  Investigate, evaluate and settle claims, applying technical knowledge and
human relations skills to effect fair and prompt disposal of cases and to
contribute to a reduced loss ratio
 Maintain claim files, such as records of settled claims and an inventory of claims
requiring detailed analysis.
 Pay and process claims within designated authority level.
 Prepare reports to be submitted to company's data processing department.
 Present cases and participate in their discussion at claim committee meetings.
 Report overpayments, underpayments, and other irregularities.
 Resolve complex, severe exposure claims, using high service oriented file
handling.
 Supervise claims adjusters to ensure that adjusters have followed proper
methods.
 Verify and analyse data used in settling claims to ensure that claims are valid and
that settlements are made according to company practices and procedures.
Assistant Manager – Motor Claims Dept. Jan. 2012 – Jan 2014
Audit, Settlement, Salvage and sharing section
Abu Dhabi National Insurance Company (ADNIC), Abu Dhabi, UAE.
 Auditing all Departments' files before proceeding with settlement.
 Checking all coinsurance and reinsurance claim files
 liaising between Motor and Finance Departments regarding Agencies, workshops and
customer accounts
 Periodical review of the Department's outstanding reserve and preparing related
quarterly statements to reach the proper reserving Review and sign the claims settled as
the authority limit AED 50,000
 Managing and controlling Settlement Division.
 Supervising and running salvage sale, submitted bids and coordinating with the salvage
committee for the total loss vehicles' sale arrangements.
 Preparing Motor Claims Department's monthly/quarterly/half yearly/annually statements
in addition to all salvage related reports
 Supervising the day to day tasks of the department and reporting to the Manager the
matters of discussion and/or decision making.
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5. Supervisor - Motor Claims Dept. 2010 – 2012
Recovery Section
Abu Dhabi National Insurance Company (ADNIC), Abu Dhabi, UAE.
 Verify motor third party recovery claims from other insurance companies if required by
the recovery team.
 Receive Notifications of claims.
 Feed all details into the computer system.
 Negotiating with other insurance companies.
 Recovering claims amounts from other insurance companies.
 Preparing Recovery monthly statements for outstanding and settled claims.
 Preparing DB and CR Notes for other insurance companies.
 Preparing monthly and weekly reports and all the necessary supported documents.
Senior Claims Assistant - Motor Claims Dept. 2007 – 2010
Abu Dhabi National Insurance Company (ADNIC), Abu Dhabi, UAE.
 Management of account reports for the annual fiscal statements.
 Conduct of customer service communication around the clock.
 Preparation of reports for damaged vehicles based on the findings.
 Handling of deregistration processes at Traffic Department and payments to workshops
against vehicle repairs.
 Reception and follow up of quotations from vehicle agencies and repair approvals
thereof.
 Preparation of tender documents related to ruined vehicles.
 Active role in compensation team negotiations with customers.
 Auditing and settling all motor claims in coordination with claims committee.
Claims Assistant - Motor Claims Dept. June 2002 – 2007
Abu Dhabi National Insurance Company (ADNIC), Abu Dhabi, UAE.
 Everything related to Motor Claims such as:
 Opening and checking claims files.
 Finalize motor surveyor report and submit to the claims manager with photographs.
 Liaising with different workshops and agencies.
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6.  Provide expected repair costs including recovery claims for accurate reserving.
 Ensure that motor repair estimation is received from agencies, garages in accordance
with the claims survey report and completed with the required information.
 Negotiating the cost of repairs with agencies, garages in accordance with the agreed
discounts.
 Provide market value of damaged salvage vehicles.
 Proactive handling of all total loss cases through timely assessment and confirmation to
the motor claims and recovery teams.
 Preparing salvage files, contacting salvage Buyers and receiving quotations.
 Maintain a close coordination with the motor claims and recovery teams.
 Prepare survey logbook and report to claims manager on a weekly basis.
 Report on market feedback (i.e. any potential problem with a particular type of vehicle
model, garage and agency) to the claims manager.
 Responsible for reducing the average cost per claim by negotiating discounts with
agencies and garages.
 Coordinate updating of the agencies and garage discounts with the claims manager.
Accountant & Import Manager Assistant Summer 1997- April 2002
NAMCO Trading Co. Alexandria - Egypt
 Issuance of documentary letter of credits as well as bank guarantee letters.
 Doing all bank works in different fields.
 Dealing with International Transportation and Marine Shipping Companies.
 Dealing with Insurance Companies, especially for Marine Insurance.
 Dealing with Customs and finalizing all consignments ’clearing procedures.
 Bank Reconciliation closing the books.
 Process of all payments relating to accounts payable and purchasing.
 Ensuring that all payments are done after obtaining all clearances and approvals.
 Performance of data entry of invoices, coding invoices and creditor reconciliation.
 Dealing with supplier queries and payment runs.
 Advice of suppliers with money due dates.
 Coordination with Suppliers issues relating to completing documentation in support of
invoices. Such documentations are but not limited to LPO, contract...etc.
Computer Skills
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7.  Microsoft Office (Word, Excel and PowerPoint) – Advanced
 Comprehensive Insurance Management System CIMS, INSIS, Lotus Notes.
Special Skills
 Active and able to work under stress, and able to handle many situations with different
methods.
 Able to deal, accept and assume responsibilities.
 Helpful, serviceable, and able to give advice and consultancy
 Able to adapt myself to the different circumstances of work.
 Flexible to learn and creative. Overall responsibility for the Motor claims Department
including head office and branches.
 Planning, Strategizing and administering the motor claims process.
 Designing and implementing a cost effectiveness philosophy.
 Setting up a Customer Focused and Service Oriented Claims Management.
 Effective Claim Recovery policy and procedures.
 Confident and Customer Service focused.
 In depth knowledge of motor Claims with ability to ensure high technical standards;
 Familiarity with the changing vehicle profile including the maintenance costing.
 Management of relationships with Agencies and Workshops;
 Ability to interact smoothly with the Police Officers and Legal Authorities.
Others
Successfully completed the following courses:
 English Language Skills in Emirates Institute For Banking and Financial Studies, UAE,
2010
 Motor Insurance in Emirates Institute For Banking and Financial Studies, UAE, 2009
 Negotiation Skills in Emirates Institute For Banking and Financial Studies, UAE, 2009
 Certificate of Appreciation from (ADNIC) being the employee of the year for 2008/2009
All References Available upon request.
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8. Ahmed Morsy
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