1. Cassandra J. Gerstner
926 Thurston Street
Manhattan, KS 66502
Cell Phone: (316) 204-0409
Email: cass2288@gmail.com
Citizenship: United States
OBJECTIVE
To join a dedicated workforce at Advisors Excel as Marketing Assistant, assisting the Chief Marketing
Officer and other team members with any and all tasks especially in but not limited to areas of
communication, recruiting, and relations.
EDUCATION
Bachelor ofScience in Education, Kansas State University, Manhattan, KS 66502; August 2013.
RELEVANT COURSES:Marketing, Consumer Behavior, Professional Sales/ Sales Management,
Retailing, International Marketing, Management Concepts, Principles of Advertising, Mass
Communications, Digital Media
EMPLOYMENTEXPERIENCE
08/2009 to 09/2014,BARTENDER/ SERVER.
Kite’s and Rusty’s Grille and Bar, Aggieville District, Manhattan, KS.
Supervisor: Kevin Sloop, 785-341-3968.David Kowal, 913-909-9949. Permission to Contact.
INTERACTED WITH GUESTS to ensure a positive experiment in a fast-paced environment. Utilized
high levels of energy and superior multitasking abilities. Often times had to deal with situations where a
customer was not satisfied with a product or service that was received in the store. Then turned that
situation around to make sure they left satisfied and wanted to return to our establishment again.
WORKED AS A TEAM MEMBER to provide quality customer service to all guests and make a
successfulbusiness.
UPSOLD CERTAIN PRODUCTS and interacted with guests to help build excitement over certain events
and promotions and provided information and answered questions concerning said promotions and
events.
TRAINED new employees to perform at a high level of quality service.
MANTAINED KNOWLEDGE of an ever-changing list of products and promotions within the
restaurants and bars.
ACTED COLLECTIVELY WITH STAFF to keep up with the amount of customers during our more
busy hours to provide service in a timely manner.
PLANNED AND EXERCISED CONSCIOUS CONTROL over the amount of time spent on activities
during peak hours and set goals to meet deadlines.

2. Fall 2007- Spring 2009, MEMBERSHIP REPRESENTATIVE
Y.M.C.A, El Dorado and Wichita, KS
ORGANIZED guest tours of the YMCA and explained all of its many amenities
WORKED WITH GUESTS to create new memberships and handled other membership duties
UTILIZED MATH SKILLS to determine pro-rated prices and other discounts/offers
GREETED GUESTS AND ANSWERED PHONES in friendly, upbeat manner to ensure customer
satisfaction and comfort
CREATED MEMBERSHIP PACKETS including prices, package information, financial aid options, and
extensive list of services and amenities.
CONTACTED NEW MEMBERS to ensure satisfaction as well as offer and schedule free personal
trainingsessions.
INTERACTED DAILY WITH OTHER SUPERVISORS AND MANAGERS in order to keep up with
changes within the store and to be notified of any problems that need to be addressed.
PARTICIPATEDIN MULTIPLE TEAM BUILDINGEXCERSISES to become more comfortable with
working together to achieve a common goal/
CRITICAL SKILLS
Consistently driven, results-oriented and decisive leader with a motivated approach to developing and
incorporating strategies that will achieve sales goals.
Background of effective communicating, writing and speaking clearly and directly, and conveying
positive teamwork values.
Extremely up-beat and creative.
Outstanding leadership skills and ability to build trust and rapport quickly with both management and
associates.
Recognized and respected for honesty, integrity, flexibility, resilience, decisiveness and outstanding
problem-solving abilities.
Ability to display and present arguments and information thoroughly and accurately by conducting
research and collecting different opinions, and creating and using spreadsheets,charts,and tables.
COMPUTER SKILLS
Microsoft Office (Excel, PowerPoint, Access and Word)