1. Cell (586)713-3569 * 41221 Windmill St Harrison Township, MI 48045 * cgh031513@gmail.com
CARRIE A. GELUSO-HENKE
MASTER’S OF SCIENCE IN ORGANIZATIONAL PSYCHOLOGY
EXECUTIVE SUMMARY
Human Resource/Change Management/Operations/Training &
Development/Recruiting.
My goal is to receive a position in a field where I can effectively use with my
current schooling and degrees along with my past experience. My education
ranges from associates degree in Business Administration/Paralegal,
Bachelor’s degree in Forensic Psychology as well as a Master’s of Science
degree in Organizational Psychology. My strong education and past experience validates that I
will not only be an asset to the organization but also make my current career in this field a major
success. I possess strong organizational skills as well as being a very detailed individual with
highly effective communication skills. My specialized education allows me to summarize, consult
and interpret the results of assessments, leadership courses as well as research the latest
trends in measuring traits and tendencies, cognitive ability, and interests. Conduct analyses as
needed to address business issues regarding change management and to validate assessment
tools and processes. I work great with a team and lead to organizational success based on set
goals. I also recruit, hire & train all employees. I have over 20 years of multi-location operational
business development experience to advance all organizational goals.
EDUCATION
Walden University- Masters of Science-Organizational Psychology-2016 GPA 3.18
Kaplan University-Bachelor's Degree Psychology-2011 GPA 3.78
Baker College-Associate Degree Business Administration-2004 GPA 3.70
VOLUNTEER
President Michigan Military Boosters, Non-Profit Organization 2014-Present
127TH
Wing Ball Committee Director of Venue Operations 2014-Present
Enlisted Heritage House Committee –Operational Lead 2015-Present
PROFESSIONAL EXPERIENCE
Walden University Full -Time Student Maters Degree 2013-2016
Director of Business Development – Human Resources /Office Manager - Analyze to forecast
and maximize sales according to organizational goals which leads to a profit margin of 15%
from year over year end. I led my team through various marketing and training venues. I also
work with the staff on their current workplace behaviors managed the team to drive sales and
maximize profit. I also analyzed all aspects of the business to fit the needs of customers. I work
with team to bring in a consistent client base as well as design new marketing ideas to attract
different clients. I sold the business to work on master’s degree. 2011-2013
The Pain & Wellness Center, L.L.C - Manager of Human Resource and Operations- I was the
project manager for the new office location. I also hired and trained all employees. Finally, I
created and organized all operational systems. I recruited patients on an on-going basis. I also
drive sales to meet goal set by the management team. I managed all operations: including
practice wellness sales, recruiting, patient retention, insurance billing and accounts receivables.
Finally, I work with accounting on profit and loss to benefit the business I also handled all
adverting and marketing within the organization. Accepted a buy out from the
owner due to the fact he decided to sell do to a sickness. 2010-2012
Kaplan University- Bachelor's Program – Forensic Psychology 2009-2012

2. Cell (586)713-3569 * 41221 Windmill St Harrison Township, MI 48045 * cgh031513@gmail.com
Chiropractic Advantage L.L.C. – Director of Operations- Managed all aspects of the practices
day- to- day operations. Training and recruiting sales and driving staff to achieve goals. I also
handled all daily HR activities. I effectively doubled sales in 1.5 years. Work with accounts
payable and receivables. I worked on monthly reconciliation. Work with employees on daily
basis of accurately billing patient’s insurance. I also forecasted sales goals on how to achieve
daily productions. The business sold to another organization. 2005-2009
Retail Training & Development-Operations-Management (Over 15 Years of Experience) 1992-2005
Show & Tell Demonstration Services-Assistant District Supervisor to 180 Demonstrators/10
stores throughout Michigan.
Marshall Field’s Women’s Apparel-Business Manager/HR. I handled all HR and training for a
$10 million plus department. I also recruited, hired and coached approx. 60 team members to
achieve financial success per company sales plans. I was efficient in the payroll and time
keeping process. I also generated monthly, weekly and daily reports. I was elected to manage
and take on the position of credit committee project coordinator.
Sears & Roebuck-Business Manager/HR/Operations- I have experience pertaining to Men’s
Store, Cosmetics, and Fine Jewelry. I managed Fine Jewelry. Coached and trained 45 sales
associates. I expanded the jewelry business by increasing sales volume to 2 million dollars, a
25% sales increase over prior year. I also planned events and expanded the jewelry based
customers. I also worked with buyers and vendor's ordering the right amount of merchandise
according to financial reports.
SKILLS
Human Resource- Experience involving conflict resolution. Creating HR procedures regarding
time and attendance systems. Experience in giving performance evaluations 30, 60, 90, Days.
Over 20 years of staffing, recruitment life cycles and employee retention. Experience with "on-
boarding" practices and paperwork: I-9s, W2s, Background Checks employee handbooks, etc.
Experience with employee benefits, FMLA, HIPPA, Disability, and Leave of Absence,
Unemployment and other State and Federal Guidelines.
Organizational Psychology-Change Management, Diagnosis, Human Resource, Training &
Development, Motivating Employees, Organizational Interventions & Targets, Levels of
Engagement-Small and Large Group, Consulting & Leading Change, Organizational Research,
Research Design-Qualitative, Quantitative, & Mixed Methods, Conducting Analysis, Survey
Feedback, Analyzing Assessment Scores.
Business-Management-Consulting- Recruiting, Team Building, Sales, Build & Maintain Client
Relationships, Scheduling, Organizing Training & Development, P&L.
Strong Office Administration Skills
Windows 10/Data Entry/Computer Literate/Excel/ Microsoft Office/ Word/Access
Power Point/ Legal Research/Organizational Research SPSS Software
BOARD OF DIRECTORS/COMMUNITYSERVICE/VOLUNTEER
Selfridge Air National Guard -2014 Air Show/ Assistant Ground Operations Director 2014
Ronald McDonald House-Cooked and served dinner to sick children and their families.
Village Green on the Lake-Donated several fundraiser certificates to several of their events.
References and transcripts available upon request