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Retail District Sales Manager Leadership Coach
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Stephanie Jones, MBA, SHRM CP, PHR
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Leadership Coach of Employee Engagement
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Retail District Sales Manager Leadership Coach
1.
RETAIL DISTRICT SALES
MANAGER LEADERSHIP COACH Elevating organizations, utilizing unique approach to leadership to optimize results, increase ROI, deliver cost savings. TARGET: Using coaching techniques to train managers and employees on business acumen, creating a link between their actions and achieving goals. When managers understand their actions effect results they become more engaged with meeting organizational objectives and goals. q Leadership through coaching and training to create EMPLOYEE ENGAGEMENT so employees and managers put discretionary effort into their work. To create sustainable behavioral change (positive behavior that happens when you are not watching), higher employee engagement and reduced turnover saving money for the organization. To use my passion for training, developing and mentoring subordinates to maximize employee performance and drive improvements to existing business processes. A collaborative leader who focuses on coaching and engagement of others to capture and utilize best practices and ideas. To foster utmost workforce morale, performance and retention and create high performing teams by providing inspirational leadership. 97% of employees will change their behavior if they receive informal feedback everyday, only 3% of employees will change their behavior with formal feedback (performance reviews) I teach managers how to effectively coach their employees to create positive behaviors. When employees are given specific feedback linking their actions to results they understand make a difference, this creates employee engagement in the job and the company. Currently 1 in 2 emplyees are disengaged, 60% plan to leave, the top performers and high potential employees are moving on. The number 1 driver of retention is employee commitment to the organizations goals and vision. Leaders must create employee engagement to retain the best! Employee engagement creates a positive impact on the companies bottom line - increases customer satisfaction 86%, improves productivity 70%, lowers turnover by 70%, and provides 44% more profits. Managers must be trained on how to effectively coach to create employee engagement in the job AND with the organization. My experiences in special projects have fostered consulting skills. My MBA in Business with a concentration in Leadership and my BS in Business Management with a concentration in Organizational Management has prepared me for communication with all levels of employees and managers. Areas of Expertise: Return on Investment – Net Operating Income - Business Analysis - Strategic Planning - Budgeting & Finance – Loss Prevention - Learning & Development – Leadership – Executive Coaching – Mentoring - Employee Relations – Employee Engagement - Change Leadership – Team Dynamics – Performance Management – Conflict Resolution – Negotiation - Project Management - Relationship Management Awarded “Team Strength Award” for developing business acumen and creating engaged teams within district and region. Training includes: Coaching for Sustainable Behavioral Change, Conflict Resolution, Negotiation, and Performance Management Certified; Kepner Tregoe Decision Analysis, Potential Problem/Opportunity Analysis. Situational Analysis Certified; Project Management Certification; Change Management Certification, Executive Coaching Certification; Force Field Analysis Trained. FINANCIAL: Developed top line business results on the P&L of a $45,000,000 district, and bottom line results positive NOI. Improved net operating income (NOI) maximizing district profitability growing percent to total (%TTL) in retail sales dollars by 14 Basis Points, increased average dollar sales (ADS) by $.26 and units per transaction (UPT) by 4 Basis Points, controlled hourly employee total turnover to 56% for district; on a goal of 90% by coaching specific behaviors and results. STATUS: I am looking for a company that values training and development of its employees for personal and professional growth. An organization where I can utilize my leadership in coaching skills to create employee engagement. I can begin generating ROI and cost savings by creating employee engagement immediately. ACTION: I would appreciate your time to discuss my ability to help your organization begin realizing the benefits of creating employee engagement. © 2011 All Rights Reserved Stephanie DM Jones dstandm@verizon.net The One-Page Company ™ - Ideas Simply Delivered www.1-page.com
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