1. CARMEN M. PINZON
Houston, TX 77077 254.458.0873
www.linkedin.com/in/carmenmpinzon carmenm.pinzon@yahoo.com
BILINGUAL BUSINESS COORDINATOR
Organized | Goal-Oriented | Excellent Communication Skills
Spanish-speaking business professional with demonstrated success coordinating various groups to achieve
operational goals. Known to effortlessly adapt to changing conditions while planning and executing multiple
functions. Calm under pressure. Work comfortably in multi-cultural environments. Expertise includes:
− Cost Control − Financial Reporting − Event Coordination
− Pricing Strategies − Process Improvement − Business Planning
PROFESSIONAL EXPERIENCE
HOUSTON INDEPENDENT SCHOOL DISTRICT, Houston, TX 2015 – July 2016
Library Coordinator, Westside High School
Manage daily operations of high school library while helping teachers and students to maximize utilization
of facility services.
• Purchasing, restore and/or remove material from library inventory.
• Help faculty and students in use of computer software such as Excel and Publisher.
• Develop and conduct instructional sessions on library facilities and research methods.
• Participate in developing planned transformation of library into a multi-media center.
HUMANA, INCORPORATED, Houston, TX 2014 – 2015
Guidance Center Coordinator, Humana Guidance Center
Manage daily operations of center while enhancing members’ experience. Create and implement monthly
calendar of activities. Maintain facility at optimal level and ensure availability of purchase and set inventory
levels.
• Ideate and execute technology lectures geared towards seniors, doubling members’ attendance.
• Engage business partners to lead calendar events, promoting volunteerism to utilize expertise and improve
event quality.
• Motivate member participation in programs through effective communication.
VOLUNTEER WORK, Various Locations 2000 – 2014
Community Volunteer
Planned and facilitated fund-raising, community morale and welfare and event planning.
• Coordinated 2 annual, school Christmas bazars for PTO, raising 35% of yearly organizational funds.
• Organized National Guard Unit’s family activities by determining locations, devising menus and coordinating
volunteers.

2. CARMEN M. PINZON carmenm.pinzon@yahoo.com PAGE TWO
INDEPENDENT FOOD AND BEVERAGE OPERATIONS CONSULTANT, Various Locations 1996 – 2000
Created and implemented operations systems for hospitality businesses. Set up cost-accounting and financial
reporting systems. Developed pricing strategies and formulas for food and beverage. Planned and executed
launches for 3 top-rated international restaurants.
• Established financial reporting of costs and earnings, helping management realize accurate company
profitability.
• Designed operating areas (kitchen, service station and bar), gaining maximum efficiency.
• Developed marketing plans, positioning clients in target segments.
• Defined accounting systems practices, uncovering real costs of goods and services.
• Created market plan, support material, menus, and restaurant and bar points of sale, using formatting
techniques to position low-cost / hi-revenue dishes that led to maximum visibility and sales growth.
• Shaped pricing strategy for menus and wine lists, increasing profit margins of popular items.
• Restructured physical operations to optimize efficiency by cutting down wasted time and effort.
HOTEL EL PANAMA, Panama, Panama 1993 – 1996
Food & Beverage Manager
Oversaw budget, operation and marketing of all food and beverage (4 restaurants, 3 bars) of 5 star (500 room)
hotel.
• Led five-star hotel’s Food and Beverage division to profit by decreasing operations costs by 10% through
effective pricing strategies.
• Planned and coordinated events, maximizing profits.
• Defined points-of-sale and implemented strategies for differentiation, expanding traffic by approximately
15%.
• Completed financial reporting, cost accounting, changing accounting practices to include fixed costs to
better reflect true costs of operations and sales budget development, setting and attaining sales objectives.
ADDITIONAL EXPERIENCE
RESTAURANTE LA COCOTTE, Panama, Panama
Owner and General Manager
KARLANA, S.A., Panama, Panama
Sales and Marketing Manager
CRECSPAN, S.A., Barcelona, Spain
Financial Reporting / Events Coordinator
TECHNICAL SKILLS
Microsoft Excel, Word, PowerPoint, Publisher and Outlook
Accounting Software
EDUCATION
BA, Marketing, Texas A&M University, College Station, TX