Stakeholder Engagement
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How University Libraries can use community engagement strategies to consult with and involve stakeholders in decision making about the future of their libraries.
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Stakeholder Engagement
- 1. RulesofEngagement @C_OSulliv Carmel O’Sullivan Director, Library Services, USQ
- 3. Inform
- 4. Consult
- 5. Involve
- 6. Collaborate
- 7. Empower
- 8. INFORM Provide clear, targeted, consistent information CONSULT Actively seek feedback and views from stakeholders INVOLVE Use workshops to gain a greater level of participation COLLABORATE Work together to find solutions via boards or committees with clear parameters EMPOWER Delegate decision- making to empowered stakeholders
- 9. RulesofEngagement @C_OSulliv Carmel O’Sullivan Director, Library Services, USQ
Editor's Notes
- Who are our stakeholders? Uni executive, academics of all types, students of all types, professional staff of all types, community members in our regions.
- Timely, accurate, consistent, targeted information for stakeholders. We decide, but we let you know what we’re doing. Examples include posters, websites, email messages, briefings…
- Classic feedback gathering via interviews, email responses, surveys. We decide, but we want your feedback and we promise to take it into account. Lots of consultation is like this.
- Here, we’re sitting beside you, and consulting you in a more active way. We might design workshops where we can brainstorm ideas. We are more connected with you, but we still make the decision in the end.
- Here, we want you to work with us to actually build the solution. We might delegate some decision making to you. You might be on a project board or an advisory group with us. We know we’ll get a better result if you’re working with us. But we probably make the final decision…
- Here’s an option – we give you the knowledge, skills and resources to make a decision on our behalf. An example might be allowing a student group to decide on furniture selection from a range set by us and our architect, and within a certain budget. We need to have very clear parameters within which the decision can be made.
- From the left (inform), the focus is quite broad – we are likely informing a wide range of stakeholders, but the involvement we require from them is minimal. To the right (empower) we are likely to be working with a very small targeted group, but expecting a lot from them.