1. 2409 Slaton Dr
Dallas, TX 75052
214-406-1849
Devbriacar@yahoo.com
CARLOS RODEZNO
OBJECTIVE Seeking a position where the following skills experience and personal talents benefit and
employer with ability to work in a fast –paced environment call center with customer service.
Collections, Loss Mitigation or Loan Processing. Over 13 years of experience with high volume
inbound and outbound call centers.
SKILLS & ABILITIES Mathematical Skills:Add, subtract, multiply, and divide all unit measures, using whole
numbers
Strong written and verbal communication skills
Micro Soft and Excel
Bilingual English and Spanish
Customer Service/Collections
Escrow ( Flood insurance, Hazard Insurance, and Taxes )
Foreclosure ( Foreclosure Referral Review, Foreclosure Operations, Due Diligence Timeframe
Audit )
Bankruptcy ( Payment And Fee Analysis, POC, and MFR Reviews, Data Quality Reviews )
Loss Mitigation ( Short Sales, Deeds in Lieu, Occ Consent Order )
Claims ( MI Claims, FHA Claims, VA Claims, Flood Insurance )
EXPERIENCE BANK OF AMERICA, LOAN PROCESSOR
09/19/12-02/18/16, Irving, TX 78063
The Collector II works in the Collections and Recovery Operations environment and will handle routine outbound or
inbound calls at any stage of delinquency,up to and including Pre-Charge off and the Recovery area.Primary
responsibilities are collections, customer servicing, submitting extension requests and other loss mitigation and recovery
activities. Contacts delinquent, charged-off,or high-risk customers in order to secure payment and determine reason for
delinquency on active loan/credit card accounts. In the recovery area.
JP MORGAN CHASE, LOAN PROCESSOR
09/14/11-09/16/12 Irving, TX 75063
Engaged customer service inquire calls by resolving complex problems with high class level of customer
satisfaction, and services and products that enable customers to reach their financial goals, and home
solutions. Working with Private, and conventional loans. Freddie Mac and Fannie Mae. Repayment plans, Loan
Modifications with foreclosure and short sales creating pipelines for weekly goals.
Met LifeHomeLoans, LoanConsultant
08/16/10-09/14/11 Irving, TX 75063
Provide borrowers and third parties with high level information related to other servicing
departments including Customer service, Escrow, Bankruptcy, Short Sales, Repayment Plans,
Work ut Options, Foreclosure and Deed and Lieu. Knowledgeable on conventional and

2. government loans with federal state regulations impacting mortgage servicing and collections
with detail oriented.
AmericanHomeMortgageServicing,Loanconsultantspecialist
04/14/07-08/0/8/10
Responsible for pursuing workout solutions for servicing portfolios includes loan
modifications, repayment plans, reaffirmations, and claim and advances. Responsible for
creating customers relationships and analyzing account data to pro-actively.
Apria Health Care, Customer Service
04/14/03-04/04/07 Irving, TX 75063
Communicates project status and results weekly. Detailed document with high profile
medications with customer’s service with medications orders with imaging from hospitals,
clinics, patients, and third parties.
EDUCATION WW SAMUEL HIGH SCHOOL, DIPLOMA
08/14/97-04/31/01
COMMUNICATION I am a team player who works well as a member of a team or group. I perform well and reach
my goals and working closely with others with good communication, absorbing,
understanding and considering ideas and points.
LEADERSHIP Establishing leadership and sharing a visionwith others to followwillingly, providing
information, knowledge and methods to realize that vision to succeed and achieve goals.