1. Design
and
delivery
of
patron
centered,
web
based
library
services
in
an
Academic
Library

2. Project
Origin
• new service/collection to feature
Where does the idea come from?
• perceived need
• directive from higher authority
• user-request

3. Project
Origin/Users
• identify target users
Start with the users:
• research
• understand
• personas

4. Users
• can have more than one type of user
Disparate Users
• identify secondary and tertiary users
• design with those information needs in mind
• include representative stakeholders

5. Information
Architecture
What are the materials we are building with?

6. Information
Architecture
• card sorts
Content Organization:
• understanding
content
• comparative
analysis
photo by Mario Carvajal

7. Information
Architecture
• blueprint of the project
Site Maps:
• tools
- Lucidchart
- WriteMaps

8. Information
Architecture
• creation
Content:
• delivery

9. Design
How are we building the service?

10. Design
• navigation
Focus Page on a Primary Task:
• consumption
• interaction

11. Design
• where they are
With “wayfinding” users should know:
• where the things are they are looking for
• how to get to what they seek
• where they have been already

12. Design
designing a site or service so that it can
adapt for optimal viewing across multiple
platforms or devices
Responsive Design:

13. Design
• include them early in the process
Working with Designers/Programmers:
• help them “buy-in” to mission of service
• remind them of who the users are

14. Usability
Is what we are building going to be usable?

15. Usability
• efficiency
• effectiveness
• learnability
• satisfaction
Defined by the following:

16. Usability
• task analysis
• eye movement
• observation
• surveys and interviews
Assessment:
• expert review (heuristic evaluation)

17. Usability
• visibility of system status
• match between system and real world
• user control and freedom
• error prevention
Heuristics by Jakob Nielsen:
• consistency and standards

18. Usability
• recognition rather than recall
• flexibility and efficiency of use
• aesthetic and minimalist design
• help users recognize/diagnose errors
Heuristics by Jakob Nielsen:
• help and documentation

19. Usability
FSU Human Factors Lab

20. Usability
• persuasion
• emotion
• trust
Beyond Usability… PET:

21. Delivery
&
Beyond
It’s been built…will they come?

22. Delivery
&
Beyond
• within the web service
Documentation:
• records of the process
• what can be learned and shared?
• training

23. Delivery
&
Beyond
• existing pages pushing to new content
Promotion:
How do people know the service is available
and how it benefits them?
• social media
• email blast or newsletter
• presentations

24. Delivery
&
Beyond
• analytics
Continued Assessment:
• feedback
• new testing

25. Carlin
Trammel
@stormspeed
linkedin.com/in/carlintrammel